---
title: Act! vs SugarCRM
products:
- act
- sugarcrm
updated_at: '2026-08-28T22:11:20Z'
---

# Act! vs SugarCRM

Side-by-side comparison of Act! and SugarCRM.

## Quick comparison

| Attribute | Act! | SugarCRM |
| --- | --- | --- |
| Category | CRM Software | CRM Software |
| Rating | 3.9/5 (434) | 4.1/5 (127) |
| Starting price | — | from $49.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- API Access
- Call Logging
- Contact Management
- Customer Feedback Management
- Customer Segmentation
- Customer Support Ticketing
- Customizable Dashboards
- Data Import/Export
- Document Management
- Lead Management
- Marketing Automation
- Quotes/Proposals
- Reporting & Analytics
- Role-Based Access Control
- Sales Forecasting

## Unique strengths

**Act!:** Appointment Scheduling, Email Marketing, Mobile Access

**SugarCRM:** Collaboration Tools, Order Management

## Act!

> Make great customer relationships an everyday reality.

- **Category:** CRM Software
- **Vendor:** Swiftpage
- **Website:** https://www.act.com/
- **Rating:** 3.9/5 (434 reviews)
- **Capabilities:** API

Act! is one of the pioneer brands in its space that evolved into a customer relationship management platform, and cloud-app with a browser-based front end. It offers an integrated email marketing platform that is ideal for small to mid-sized companies. The software also has an easy-to-use dashboard designer with a good marketing automation workflow builder.

**Reviewer segments:** Small Business 77.4%; Mid Market 17.5%; Enterprise 5.1%

**Deployment:** On-Premise Linux, Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (10):** DocuSign, Dropbox, Evernote, HubSpot, Nextiva, Shopify, Slack, Xero, Zapier, Zoom

**Vendor:** Swiftpage · Denver, Colorado, United States · founded 2001

## SugarCRM


- **Category:** CRM Software
- **Vendor:** SugarCRM Inc.
- **Website:** https://www.sugarcrm.com/
- **Rating:** 4.1/5 (127 reviews)
- **Capabilities:** AI, API

SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to manage their customer relationships and build loyalty among their core audience. Key features include lead and opportunity management, account management, reporting and analytics, and integration with popular productivity tools like Google and Microsoft.

**Pricing:**
- Sell Starting: $49.0 per month
- Server Starting: $80.0 per month
- Enterprise: $85.0 per month
- Market Starting: $1000.0 per month

**Reviewer segments:** Mid Market 42.5%; Small Business 38.6%; Enterprise 18.9%

**Deployment:** Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Training:** Documentation

**Integrations (30):** A2 Hosting, ADAPTcrm, airSlate, Answering Service Care, Cloudways, dhosting, Dialpad Talk, DreamHost, Godaddy Hosting, Goolara Symphonie, HostGator, HubSpot CRM, HubSpot Marketing Hub, Incrowd Interview, Intuit Mailchimp, JangoMail, Lighthouse, LivePerson, Magnolia, PandaDoc, Pinpointe On-Demand, ReachMail, Ring Central, RingCentral MVP, Rippling, Skuid, Web.com Hosting, Zapier, Zendesk Support Suite, ZoomInfo

**Vendor:** SugarCRM Inc. · Cupertino, California, United States · founded 2004