---
title: Bitrix24 vs SugarCRM
products:
- bitrix24
- sugarcrm
updated_at: '2026-08-28T22:11:20Z'
---

# Bitrix24 vs SugarCRM

Side-by-side comparison of Bitrix24 and SugarCRM.

## Quick comparison

| Attribute | Bitrix24 | SugarCRM |
| --- | --- | --- |
| Category | CRM Software | CRM Software |
| Rating | 4.1/5 (515) | 4.1/5 (127) |
| Starting price | from $61.0 per month | from $49.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- API Access
- Call Logging
- Collaboration Tools
- Contact Management
- Customer Segmentation
- Customer Support Ticketing
- Customizable Dashboards
- Data Import/Export
- Document Management
- Lead Management
- Marketing Automation
- Order Management
- Quotes/Proposals
- Reporting & Analytics
- Role-Based Access Control

## Unique strengths

**Bitrix24:** Appointment Scheduling, Email Marketing, Live Chat, Mobile Access, Product Catalog, Social Media Integration, Survey Management

**SugarCRM:** Customer Feedback Management, Territory Management

## Bitrix24

> Your Business, Simplified

- **Category:** CRM Software
- **Vendor:** Bitrix, Inc.
- **Website:** https://www.bitrix24.com/
- **Rating:** 4.1/5 (515 reviews)
- **Capabilities:** API

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

**Pros:** - Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.

**Cons:** - Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.

**Pricing:**
- Basic: $61.0 per month
- Standard: $124.0 per month
- Professional: $249.0 per month
- Enterprise: $499.0 per month

**Reviewer segments:** Small Business 52.6%; Mid Market 31.8%; Enterprise 15.5%

**Deployment:** Desktop Windows, Desktop Mac, On-Premise Linux, Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Windows

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (21):** Calendar, Chat2Desk, ChatArt, HubSpot Marketing Hub, Intuit Mailchimp, iSpring Learn, Jira, JivoChat, KrispCall, MyOwnConference, Pinecone, Ring Central, SE Ranking, Shift4Shop, Site123, Smith.ai Live Website Chat, SnapEngage, tawk.to, Userlike, Wati, WordPress.com

**Vendor:** Bitrix, Inc. · Alexandria, Virginia, USA · founded 2012

## SugarCRM


- **Category:** CRM Software
- **Vendor:** SugarCRM Inc.
- **Website:** https://www.sugarcrm.com/
- **Rating:** 4.1/5 (127 reviews)
- **Capabilities:** AI, API

SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to manage their customer relationships and build loyalty among their core audience. Key features include lead and opportunity management, account management, reporting and analytics, and integration with popular productivity tools like Google and Microsoft.

**Pricing:**
- Sell Starting: $49.0 per month
- Server Starting: $80.0 per month
- Enterprise: $85.0 per month
- Market Starting: $1000.0 per month

**Reviewer segments:** Mid Market 42.5%; Small Business 38.6%; Enterprise 18.9%

**Deployment:** Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Training:** Documentation

**Integrations (30):** A2 Hosting, ADAPTcrm, airSlate, Answering Service Care, Cloudways, dhosting, Dialpad Talk, DreamHost, Godaddy Hosting, Goolara Symphonie, HostGator, HubSpot CRM, HubSpot Marketing Hub, Incrowd Interview, Intuit Mailchimp, JangoMail, Lighthouse, LivePerson, Magnolia, PandaDoc, Pinpointe On-Demand, ReachMail, Ring Central, RingCentral MVP, Rippling, Skuid, Web.com Hosting, Zapier, Zendesk Support Suite, ZoomInfo

**Vendor:** SugarCRM Inc. · Cupertino, California, United States · founded 2004