---
title: Chatfuel vs Zendesk Chat
products:
- chatfuel
- zendesk-chat
updated_at: '2026-09-01T11:14:16Z'
---

# Chatfuel vs Zendesk Chat

Side-by-side comparison of Chatfuel and Zendesk Chat.

## Quick comparison

| Attribute | Chatfuel | Zendesk Chat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.5/5 (44) | — |
| Starting price | Free plan | from $49.0 per month |
| Free plan | Yes | No |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Unique strengths

**Chatfuel:** Automated Responses, Chatbot Integration

**Zendesk Chat:** Agent Collaboration, Agent Performance Analytics, Chat Encryption, Chat History, Chat Routing, Chat Tags, Chat Transcripts, Chat Transfer

## Chatfuel

> Automate your Messenger marketing

- **Category:** Live Chat Software
- **Vendor:** Chatfuel
- **Website:** https://chatfuel.com
- **Rating:** 4.5/5 (44 reviews)
- **Capabilities:** AI, API

Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.

**Pricing:**
- Trial: Free
- Entrepreneur: $14.99 per month
- Startup: $24.99 per month
- Small Business: $59.99 per month

**Reviewer segments:** Small Business 84.1%; Mid Market 13.6%; Enterprise 2.3%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (12):** Airtable, Calendly, Google Analytics, Hootsuite, HubSpot, Intercom, ManyChat, Shopify, Slack, Trello, Typeform, Zapier

**Vendor:** Chatfuel · San Francisco, California, United States · founded 2015

## Zendesk Chat

> Instant Customer Support

- **Category:** Live Chat Software
- **Vendor:** Zendesk, Inc.
- **Website:** https://www.zendesk.com/
- **Capabilities:** API

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

**Pros:** - Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools

**Cons:** - The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

**Pricing:**
- Suite Team: $49.0 per month
- Suite Growth: $79.0 per month
- Suite Professional: $99.0 per month
- Suite Enterprise: $150.0 per month

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (14):** Aircall, Better Stack, CoSupport AI, Dropbox, Duda, Intercom, Loom, Pipedrive, Site123, Sitecore Experience Manager, Zendesk Sell, Zendesk Support Suite, Zoho Assist, Zowie

**Vendor:** Zendesk, Inc. · San Francisco, California, United States · founded 2007