---
title: Chatter vs Intercom
products:
- chatter
- intercom
updated_at: '2026-08-28T21:58:26Z'
---

# Chatter vs Intercom

Side-by-side comparison of Chatter and Intercom.

## Quick comparison

| Attribute | Chatter | Intercom |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.1/5 (942) | 4.5/5 (2927) |
| Starting price | Free plan | from $74.0 per month |
| Free plan | Yes | No |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- CRM Integration
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Custom Branding
- Customizable Chat Widgets
- Email Integration

## Unique strengths

**Chatter:** Audio and Video Chat, Co-Browsing

## Chatter

> Connect. Communicate. Collaborate.

- **Category:** Live Chat Software
- **Vendor:** Salesforce
- **Website:** https://www.salesforce.com/products/chatter/overview/
- **Rating:** 4.1/5 (942 reviews)
- **Capabilities:** API

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

**Pricing:**
- Chatter: Free
- Chatter Plus: $15.0 per month

**Reviewer segments:** Mid Market 44.9%; Enterprise 36.3%; Small Business 18.8%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (13):** AgilePoint NX, Asana, Box, DocuSign, Dropbox, Google Workspace, Jira, Salesforce Sales Cloud, Slack, Trello, Workday, Zapier, Zoom

**Vendor:** Salesforce · San Francisco, California · founded 1999

## Intercom

> Seamless Customer Communication Platform

- **Category:** Live Chat Software
- **Vendor:** Intercom, Inc.
- **Website:** https://www.intercom.com/
- **Rating:** 4.5/5 (2927 reviews)
- **Capabilities:** AI, API

Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that ensure better efficiency.

**Pricing:**
- Starter: $74.0 per month
- Support: Custom
- Enterprises: Custom
- Engage: Custom
- Convert: Custom

**Reviewer segments:** Small Business 59.0%; Mid Market 36.6%; Enterprise 4.4%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (139):** Acquire.io, Airmeet, AliveChat, Alterdesk, Amplitude Analytics, AppMaster.io, AppSumo, Appy Pie, Attio, Automate.io, Automizy, Avochato, Baremetrics, Better Stack, BRYTER, Bubble, Cakemail, Calendar, Canny, ChatArt, ChatBot, Chatfuel, ChatGPT, Clearbit, Close, CloudCannon, CloudTalk, CloudTask, Cloudzy, Coda, CometChat, Confluence, Contento, CoSupport AI, Creatio, Deskxpand, Dialpad Talk, Discourse, Domain.com, Duda, Elastic Email, EngageBay, Enonic, Fibery, Flowrite, Flywheel, folk, Framer, Freedcamp, Genesis Pro, Gist, GoToWebinar, Help.com, Helpshift, Hopin, Hostinger Website Builder (formerly Zyro), HostWP.io, HubSpot Marketing Hub, Impact, Inbenta Chatbots, Insightly CRM, Involve.Me, Jira Core, Kinsta, Kissflow, Kissmetrics, Kommo, KrispCall, Landbot, Litmus, Livestorm, Loom, Mailercloud, Mailmodo, Mailture, Makeswift, Managed Server Hosting, Namecheap Website Builder, Neuroflash, NiceJob, Nutshell, Outgrow, Overloop, Pagecloud, PartnerStack, Pinecone, Populr, Pory.io, PostHog, Postmark, Quo, Respond.io, Retool, Rewind AI, Ring Central, RingCentral MVP, Salesflare, Salesmsg, Segment, Shuffle, Site123, Sitecore Experience Manager, Site.es, Skuid, SmartSuite, Smith.ai Live Website Chat, Softr, Stract, Streak, Subbly, Supermetrics, SupportBee, Supportbench, SurveySparrow, Survicate, tawk.to, Texta.ai, Thinkific Plus, Time Doctor, Trainual, Typeform, Ucraft, Userlike, Vero Workflows, Vida, Viewabo, Wappalyzer, Warmy, WebinarGeek, WhatConverts, Wistia, WP Engine, Wrike, Xperify, Zendesk Chat, Zendesk Support Suite, Zonka Feedback, ZoomInfo Chat, Zowie

**Vendor:** Intercom, Inc. · San Francisco, California, United States · founded 2011