---
title: Comm100 vs HelpCrunch
products:
- comm100
- helpcrunch
updated_at: '2026-07-24T13:19:30Z'
---

# Comm100 vs HelpCrunch

Side-by-side comparison of Comm100 and HelpCrunch.

## Quick comparison

| Attribute | Comm100 | HelpCrunch |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | — | 4.7/5 (204) |
| Starting price | from $39.0 per month | from $15.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Custom Branding
- Customizable Chat Widgets
- Email Integration
- Feedback Collection

## Unique strengths

**Comm100:** Audio and Video Chat, CRM Integration, Co-Browsing, Queue Management, Social Media Integration

## Comm100

> Ultimate Customer Engagement Platform

- **Category:** Live Chat Software
- **Vendor:** Comm100 Network Corporation
- **Website:** https://www.comm100.com/
- **Capabilities:** AI, API

Comm100 Live Chat helps convert visitors to customers, increase sales and improve customer satisfaction.  The platform is perfect for meal-time, and personalized customer engagement and is accessible via the website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.

**Pricing:**
- Live Chat Startup: $39.0 per month
- Live Chat Plus: $69.0 per month
- Omnichannel Gold: Custom
- Omnichannel Platinum: Custom

**Deployment:** Desktop Windows, Desktop Mac, Mobile iPhone, Mobile Android, On-Premise Linux, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** BigCommerce, Google Analytics, HubSpot, Pinecone, Pipedrive, Shopify, Slack, WooCommerce, Zapier

**Vendor:** Comm100 Network Corporation · Vancouver, BC, Canada · founded 2009

## HelpCrunch

> All-in-One Customer Support

- **Category:** Live Chat Software
- **Vendor:** HelpCrunch
- **Website:** https://helpcrunch.com/
- **Rating:** 4.7/5 (204 reviews)
- **Capabilities:** API

HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great automated email marketing features as well as a help desk.

**Pricing:**
- Basic: $15.0 per month
- Pro: $25.0 per month
- Unlimited: Custom

**Reviewer segments:** Small Business 83.8%; Mid Market 15.2%; Enterprise 1.0%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (8):** BigCommerce, Google Analytics, Pipedrive, Shopify, Slack, Squarespace, Wix, Zapier

**Vendor:** HelpCrunch · San Francisco, CA, USA · founded 2016