---
title: Comm100 vs Zendesk Chat
products:
- comm100
- zendesk-chat
updated_at: '2026-09-01T11:14:16Z'
---

# Comm100 vs Zendesk Chat

Side-by-side comparison of Comm100 and Zendesk Chat.

## Quick comparison

| Attribute | Comm100 | Zendesk Chat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | — | — |
| Starting price | from $39.0 per month | from $49.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Customizable Chat Widgets
- File Sharing
- Offline Messaging
- Proactive Chat Invitations
- Real-Time Chat
- Typing Indicators
- Visitor Analytics

## Unique strengths

**Comm100:** Audio and Video Chat, Automated Responses, CRM Integration, Canned Responses, Chatbot Integration, Co-Browsing, Custom Branding, Email Integration

## Comm100

> Ultimate Customer Engagement Platform

- **Category:** Live Chat Software
- **Vendor:** Comm100 Network Corporation
- **Website:** https://www.comm100.com/
- **Capabilities:** AI, API

Comm100 Live Chat helps convert visitors to customers, increase sales and improve customer satisfaction.  The platform is perfect for meal-time, and personalized customer engagement and is accessible via the website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.

**Pricing:**
- Live Chat Startup: $39.0 per month
- Live Chat Plus: $69.0 per month
- Omnichannel Platinum: Custom
- Omnichannel Gold: Custom

**Deployment:** Desktop Windows, Desktop Mac, Mobile iPhone, Mobile Android, On-Premise Linux, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** BigCommerce, Google Analytics, HubSpot, Pinecone, Pipedrive, Shopify, Slack, WooCommerce, Zapier

**Vendor:** Comm100 Network Corporation · Vancouver, BC, Canada · founded 2009

## Zendesk Chat

> Instant Customer Support

- **Category:** Live Chat Software
- **Vendor:** Zendesk, Inc.
- **Website:** https://www.zendesk.com/
- **Capabilities:** API

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

**Pros:** - Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools

**Cons:** - The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

**Pricing:**
- Suite Team: $49.0 per month
- Suite Growth: $79.0 per month
- Suite Professional: $99.0 per month
- Suite Enterprise: $150.0 per month

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (14):** Aircall, Better Stack, CoSupport AI, Dropbox, Duda, Intercom, Loom, Pipedrive, Site123, Sitecore Experience Manager, Zendesk Sell, Zendesk Support Suite, Zoho Assist, Zowie

**Vendor:** Zendesk, Inc. · San Francisco, California, United States · founded 2007