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Freshworks vs Freshdesk Contact Center Comparison

Freshworks vs Freshdesk Contact Center Comparison

Freshworks
Freshdesk Contact Center

At a Glance

4.5

Customer Self-Service Software

Starting at $0

Per Month

4.1

Help Desk Software

Starting at $0

Per Month

Overview

Freshworks

Freshworks makes it fast and easy for businesses to delight their employees and customers with our suite of best-in-class products across customer experience, sales, marketing, ITSM and HR Management.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Free

$0

Per Month

Growth

$15

Per Month

Pro

$37

Per Month

Free Plan Available

Pricing Available

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Freshworks Pros

There is not sufficient information

Freshworks Cons

There is not sufficient information

Freshdesk Contact Center Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Contact Center Cons

  • Some key features like AI are only available on the most expensive plan.

Screenshots

Freshworks

Freshdesk Contact Center

Videos

Freshworks

Freshworks Customer Service

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

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Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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