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Freshworks vs Freshdesk Comparison
At a Glance
Customer Self-Service Software
Help Desk Software
Overview
Freshworks
Freshworks makes it fast and easy for businesses to delight their employees and customers with our suite of best-in-class products across customer experience, sales, marketing, ITSM and HR Management. Learn more
Enterprise
Mid Market
Small Business
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level… Learn more
Enterprise
Mid Market
Small Business
Pricing
Free
$0
Per Month
Growth
$15
Per Month
Pro
$37
Per Month
Free Plan Available
Pricing Available
Started
$0
Per Month
Growth
$14
Per Month
Pro
$14
Per Month
Enterprise
$19
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Pros & Cons
Freshworks Pros
There is not sufficient information
Freshworks Cons
There is not sufficient information
Freshdesk Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Cons
- Some key features like AI are only available on the most expensive plan.
Screenshots
Freshworks
Freshdesk
Videos
Freshworks
Freshdesk
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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