Suggested products
Freshworks vs Zendesk Chat Comparison
At a Glance
Customer Self-Service Software
Live Chat Software
Overview
Freshworks
Freshworks makes it fast and easy for businesses to delight their employees and customers with our suite of best-in-class products across customer experience, sales, marketing, ITSM and HR Management. Learn more
Enterprise
Mid Market
Small Business
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs…. Learn more
Enterprise
Mid Market
Small Business
Pricing
Free
$0
Per Month
Growth
$15
Per Month
Pro
$37
Per Month
Free Plan Available
Pricing Available
Suite Team
$49
Per Month
Suite Growth
$79
Per Month
Suite Professional
$99
Per Month
Suite Enterprise
$150
Per Month
Free Trial Available
Pricing Available
Pros & Cons
Freshworks Pros
There is not sufficient information
Freshworks Cons
There is not sufficient information
Zendesk Chat Pros
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
Zendesk Chat Cons
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Screenshots
Freshworks
Zendesk Chat
Videos
Freshworks
Zendesk Chat
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Mobile Web
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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