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Freshworks vs Zendesk Support Suite Comparison

Freshworks vs Zendesk Support Suite Comparison

Freshworks
Zendesk Support Suite

At a Glance

4.5

Customer Self-Service Software

Starting at $0

Per Month

4.3

Help Desk Software

Starting at $49

Per Month

Overview

Freshworks

Freshworks makes it fast and easy for businesses to delight their employees and customers with our suite of best-in-class products across customer experience, sales, marketing, ITSM and HR Management.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Zendesk Support Suite

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including so…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Free

$0

Per Month

Growth

$15

Per Month

Pro

$37

Per Month

Free Plan Available

Pricing Available

Suite Team

$49

Per Month

Suite Growth

79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Free Trial Available

Pricing Available

Pros & Cons

Freshworks Pros

There is not sufficient information

Freshworks Cons

There is not sufficient information

Zendesk Support Suite Pros

There is not sufficient information

Zendesk Support Suite Cons

There is not sufficient information

Screenshots

Freshworks

Zendesk Support Suite

Videos

Freshworks

Freshworks Customer Service

Zendesk Support Suite

How to: Using webhooks at Zendesk

Top Alternatives

Ingeniux CMS

4.2

Starting at $25000.00

One Time

Appy Pie

4.7

Starting at $16

Per Month

Drift

4.4

Starting at $2,500

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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