Suggested products
HubSpot Customer Service vs Freshdesk Comparison
At a Glance
Live Chat Software
Help Desk Software
Overview
HubSpot Customer Service
HubSpot Customer Service is a software tool that helps businesses improve their customer service operations. It includes features such as ticketing, a help desk, a knowledge base, and integrations with popular communication channels like email and live chat. HubSpot Customer Service has the ability… Learn more
Enterprise
Mid Market
Small Business
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level… Learn more
Enterprise
Mid Market
Small Business
Pricing
Starter
$45
Per Month
Professional
$450
Per Month
Enterprise
$1200
Per Month
Pricing Available
Started
$0
Per Month
Growth
$14
Per Month
Pro
$14
Per Month
Enterprise
$19
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Pros & Cons
HubSpot Customer Service Pros
There is not sufficient information
HubSpot Customer Service Cons
There is not sufficient information
Freshdesk Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Cons
- Some key features like AI are only available on the most expensive plan.
Screenshots
HubSpot Customer Service
Freshdesk
Videos
HubSpot Customer Service
Freshdesk
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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