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HubSpot Customer Service vs Zendesk Chat Comparison

HubSpot Customer Service vs Zendesk Chat Comparison

HubSpot Customer Service
Zendesk Chat

At a Glance

4.4

Live Chat Software

Starting at $45

Per Month

4.3

Live Chat Software

Starting at $49

Per Month

Overview

HubSpot Customer Service

HubSpot Customer Service is a software tool that helps businesses improve their customer service operations. It includes features such as ticketing, a help desk, a knowledge base, and integrations with popular communication channels like email and live chat. HubSpot Customer Service has the ability…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Zendesk Chat

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs….  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Starter

$45

Per Month

Professional

$450

Per Month

Enterprise

$1200

Per Month

See Pricing Details

Pricing Available

Suite Team

$49

Per Month

Suite Growth

$79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Free Trial Available

Pricing Available

Pros & Cons

HubSpot Customer Service Pros

There is not sufficient information

HubSpot Customer Service Cons

There is not sufficient information

Zendesk Chat Pros

  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools

Zendesk Chat Cons

  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

Screenshots

HubSpot Customer Service

Zendesk Chat

Videos

HubSpot Customer Service

Write Your Bio Like This To Get Everyone's Attention!

Zendesk Chat

How to: Using webhooks at Zendesk

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Mobile Web

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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