Suggested products
HubSpot Customer Service vs Zoho Desk Comparison
At a Glance
Live Chat Software
Help Desk Software
Overview
HubSpot Customer Service
HubSpot Customer Service is a software tool that helps businesses improve their customer service operations. It includes features such as ticketing, a help desk, a knowledge base, and integrations with popular communication channels like email and live chat. HubSpot Customer Service has the ability… Learn more
Enterprise
Mid Market
Small Business
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
Enterprise
Mid Market
Small Business
Pricing
Starter
$45
Per Month
Professional
$450
Per Month
Enterprise
$1200
Per Month
Pricing Available
Standard
$20
Per Month
Professional
$35
Per Month
Enterprise
$50
Per Month
Free Trial Available
Pricing Available
Pros & Cons
HubSpot Customer Service Pros
There is not sufficient information
HubSpot Customer Service Cons
There is not sufficient information
Zoho Desk Pros
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
Zoho Desk Cons
- The wealth of features on offer can make it harder for beginners to pick up the software.
Screenshots
HubSpot Customer Service
Zoho Desk
Videos
HubSpot Customer Service
Zoho Desk
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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