---
title: Intercom vs Zendesk Chat
products:
- intercom
- zendesk-chat
updated_at: '2026-09-01T11:14:16Z'
---

# Intercom vs Zendesk Chat

Side-by-side comparison of Intercom and Zendesk Chat.

## Quick comparison

| Attribute | Intercom | Zendesk Chat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.5/5 (2927) | — |
| Starting price | from $74.0 per month | from $49.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Customizable Chat Widgets
- File Sharing
- Offline Messaging
- Proactive Chat Invitations
- Real-Time Chat
- Typing Indicators
- Visitor Analytics

## Unique strengths

**Intercom:** Automated Responses, CRM Integration, Canned Responses, Chatbot Integration, Custom Branding, Email Integration, Feedback Collection, Mobile Compatibility

## Intercom

> Seamless Customer Communication Platform

- **Category:** Live Chat Software
- **Vendor:** Intercom, Inc.
- **Website:** https://www.intercom.com/
- **Rating:** 4.5/5 (2927 reviews)
- **Capabilities:** AI, API

Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that ensure better efficiency.

**Pricing:**
- Starter: $74.0 per month
- Enterprises: Custom
- Support: Custom
- Engage: Custom
- Convert: Custom

**Reviewer segments:** Small Business 59.0%; Mid Market 36.6%; Enterprise 4.4%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (139):** Acquire.io, Airmeet, AliveChat, Alterdesk, Amplitude Analytics, AppMaster.io, AppSumo, Appy Pie, Attio, Automate.io, Automizy, Avochato, Baremetrics, Better Stack, BRYTER, Bubble, Cakemail, Calendar, Canny, ChatArt, ChatBot, Chatfuel, ChatGPT, Clearbit, Close, CloudCannon, CloudTalk, CloudTask, Cloudzy, Coda, CometChat, Confluence, Contento, CoSupport AI, Creatio, Deskxpand, Dialpad Talk, Discourse, Domain.com, Duda, Elastic Email, EngageBay, Enonic, Fibery, Flowrite, Flywheel, folk, Framer, Freedcamp, Genesis Pro, Gist, GoToWebinar, Help.com, Helpshift, Hopin, Hostinger Website Builder (formerly Zyro), HostWP.io, HubSpot Marketing Hub, Impact, Inbenta Chatbots, Insightly CRM, Involve.Me, Jira Core, Kinsta, Kissflow, Kissmetrics, Kommo, KrispCall, Landbot, Litmus, Livestorm, Loom, Mailercloud, Mailmodo, Mailture, Makeswift, Managed Server Hosting, Namecheap Website Builder, Neuroflash, NiceJob, Nutshell, Outgrow, Overloop, Pagecloud, PartnerStack, Pinecone, Populr, Pory.io, PostHog, Postmark, Quo, Respond.io, Retool, Rewind AI, Ring Central, RingCentral MVP, Salesflare, Salesmsg, Segment, Shuffle, Site123, Sitecore Experience Manager, Site.es, Skuid, SmartSuite, Smith.ai Live Website Chat, Softr, Stract, Streak, Subbly, Supermetrics, SupportBee, Supportbench, SurveySparrow, Survicate, tawk.to, Texta.ai, Thinkific Plus, Time Doctor, Trainual, Typeform, Ucraft, Userlike, Vero Workflows, Vida, Viewabo, Wappalyzer, Warmy, WebinarGeek, WhatConverts, Wistia, WP Engine, Wrike, Xperify, Zendesk Chat, Zendesk Support Suite, Zonka Feedback, ZoomInfo Chat, Zowie

**Vendor:** Intercom, Inc. · San Francisco, California, United States · founded 2011

## Zendesk Chat

> Instant Customer Support

- **Category:** Live Chat Software
- **Vendor:** Zendesk, Inc.
- **Website:** https://www.zendesk.com/
- **Capabilities:** API

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

**Pros:** - Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools

**Cons:** - The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

**Pricing:**
- Suite Team: $49.0 per month
- Suite Growth: $79.0 per month
- Suite Professional: $99.0 per month
- Suite Enterprise: $150.0 per month

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (14):** Aircall, Better Stack, CoSupport AI, Dropbox, Duda, Intercom, Loom, Pipedrive, Site123, Sitecore Experience Manager, Zendesk Sell, Zendesk Support Suite, Zoho Assist, Zowie

**Vendor:** Zendesk, Inc. · San Francisco, California, United States · founded 2007