---
title: Pipedrive vs SugarCRM
products:
- pipedrive
- sugarcrm
updated_at: '2026-09-13T16:13:27Z'
---

# Pipedrive vs SugarCRM

Side-by-side comparison of Pipedrive and SugarCRM.

## Quick comparison

| Attribute | Pipedrive | SugarCRM |
| --- | --- | --- |
| Category | CRM Software | CRM Software |
| Rating | 4.2/5 (1732) | 4.1/5 (127) |
| Starting price | from $14.0 per month | from $49.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- API Access
- Contact Management
- Customizable Dashboards
- Data Import/Export
- Lead Management
- Reporting & Analytics
- Sales Forecasting
- Sales Pipeline Management
- Task Management
- Third-party Integrations
- User Permissions
- Workflow Automation

## Unique strengths

**Pipedrive:** Mobile Access

**SugarCRM:** Call Logging, Collaboration Tools, Customer Feedback Management, Customer Segmentation, Customer Support Ticketing, Document Management, Marketing Automation, Order Management

## Pipedrive

> The one platform to grow your business

- **Category:** CRM Software
- **Vendor:** Pipedrive
- **Website:** https://www.pipedrive.com/
- **Rating:** 4.2/5 (1732 reviews)
- **Capabilities:** API

Pipedrive is a web-based sales CRM platform that provides users full visibility of all active sales pipelines. It’s best known for its interactive user interface that displays detailed progress stages for every deal, along with key details an actionable items. The platform was specifically built using activity-based selling-methodology. Its mailing system also seamlessly integrates with major email service providers.

**Pros:** - Straightforward and intuitive user interface
- Unlimited custom fields for collecting customer information
- Easily track deals, values, and win probabilities
- Access custom reports to track recurring revenue
- Examine individual sales calls, emails, and demos
- Unlock source data reports to track where leads come from
- Access AI sales assistance support

**Cons:** - Limited functionality for bigger businesses
- Problems with list separation

**Pricing:**
- Essential: $14.0 per month
- Advanced: $29.0 per month
- Professional: $49.0 per month
- Power: $64.0 per month
- Enterprise: $99.0 per month

**Reviewer segments:** Small Business 67.4%; Mid Market 25.7%; Enterprise 6.9%

**Deployment:** Cloud / SaaS / Web-Based, Mobile iPhone, Mobile Android, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation, Videos, Webinars, Live Online, In Person

**Integrations (135):** 800.com, 8x8, Acquire.io, Affinity, Airmeet, airSlate, AliveChat, Amplemarket, Apollo.io, AppMaster.io, AppSumo, Appy Pie, Asana, Automate.io, Automizy, Avochato, Benchmark Email, Better Proposals, Bookyourdata, Bouncer, Brevo Marketing Platform, Browse AI, BuiltWith, Cal.com, Calendar, Calendly, Calilio, Campayn, Caspio, ChatArt, ClickSend, Closely, CloudTalk, Cloudzy, Cognism, Comm100, Creatio, Deskxpand, Dialpad Talk, Diginius Insight, DocuSign, Domain.com, EasyTools, Elastic Email, Enonic, Expandi.io, Fibery, Folderly, folk, Freedcamp, Genesis Pro, Gist, GoToWebinar, Help.com, HelpCrunch, Helpdesk, Highlevel, HubSpot Email Hosting, Hunter, InboxAlly, Incrowd Interview, Instantly, Involve.Me, JivoChat, Jotform Tables, KrispCall, Landbot, Landingi, LeadIQ, LiquidPlanner, LiveHelpNow, Livestorm, Lusha, Lyne.ai, Mailercloud, Mailture, Make, ManyChat, MCA Suite, MeetGeek, monday CRM, monday marketer, Murf AI, MyOwnConference, Ninja Outreach, Overloop, PandaDoc, Papermark, PartnerStack, Personio, Pinecone, Podium, Postmark, Provide Support Live Chat, Quo, Rewind AI, Ring Central, RingCentral MVP, Salesflare, Salesmsg, Seamless.AI, Shift4Shop, SimpleTexting, Skuid, Slack, Smith.ai Live Website Chat, SMTP.com, SnapEngage, Superhuman, SupportBee, Surfe, SurveySparrow, Systeme, tawk.to, Textdrip, Tidio, Trainual, Typeform, Uniqode, Userlike, Vero Workflows, Viewabo, Wappalyzer, WebinarGeek, Whale, WhatConverts, XBert, XeroHosts, Xperify, Zapier, Zendesk Chat, Zendesk Support Suite, Zenzap, Zonka Feedback, ZoomInfo

**Vendor:** Pipedrive · New York, New York · founded 2010

## SugarCRM


- **Category:** CRM Software
- **Vendor:** SugarCRM Inc.
- **Website:** https://www.sugarcrm.com/
- **Rating:** 4.1/5 (127 reviews)
- **Capabilities:** AI, API

SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to manage their customer relationships and build loyalty among their core audience. Key features include lead and opportunity management, account management, reporting and analytics, and integration with popular productivity tools like Google and Microsoft.

**Pricing:**
- Sell Starting: $49.0 per month
- Server Starting: $80.0 per month
- Enterprise: $85.0 per month
- Market Starting: $1000.0 per month

**Reviewer segments:** Mid Market 42.5%; Small Business 38.6%; Enterprise 18.9%

**Deployment:** Cloud / SaaS / Web-Based, On-Premise Linux, On-Premise Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Training:** Documentation

**Integrations (30):** A2 Hosting, ADAPTcrm, airSlate, Answering Service Care, Cloudways, dhosting, Dialpad Talk, DreamHost, Godaddy Hosting, Goolara Symphonie, HostGator, HubSpot CRM, HubSpot Marketing Hub, Incrowd Interview, Intuit Mailchimp, JangoMail, Lighthouse, LivePerson, Magnolia, PandaDoc, Pinpointe On-Demand, ReachMail, Ring Central, RingCentral MVP, Rippling, Skuid, Web.com Hosting, Zapier, Zendesk Support Suite, ZoomInfo

**Vendor:** SugarCRM Inc. · Cupertino, California, United States · founded 2004