---
title: Salesforce Sales Cloud vs Zoho CRM Plus
products:
- salesforce
- zoho-crm-plus
updated_at: '2026-03-02T22:02:00Z'
---

# Salesforce Sales Cloud vs Zoho CRM Plus

Side-by-side comparison of Salesforce Sales Cloud and Zoho CRM Plus.

## Quick comparison

| Attribute | Salesforce Sales Cloud | Zoho CRM Plus |
| --- | --- | --- |
| Category | CRM Software | CRM Software |
| Rating | 4.4/5 (18560) | 4.3/5 (41) |
| Starting price | from $25.0 per month | from $57.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | Yes | Yes |
| Open source | No | No |

## Shared features

- API Access
- Call Logging
- Collaboration Tools
- Contact Management
- Customer Support Ticketing
- Customizable Dashboards
- Data Import/Export
- Document Management
- Lead Management
- Order Management
- Quotes/Proposals
- Reporting & Analytics
- Role-Based Access Control
- Sales Forecasting
- Sales Pipeline Management

## Unique strengths

**Zoho CRM Plus:** Appointment Scheduling, Customer Feedback Management, Customer Segmentation, Email Marketing, Live Chat, Marketing Automation, Mobile Access, Social Media Integration

## Salesforce Sales Cloud


- **Category:** CRM Software
- **Vendor:** Salesforce
- **Website:** https://www.salesforce.com/
- **Rating:** 4.4/5 (18560 reviews)
- **Capabilities:** AI, API

Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.

**Pros:** - 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Built-in Einstein lead scoring
- In-built process builder with lead generation tools
- Large number of third-party integrations

**Cons:** - Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some

**Pricing:**
- Essentials: $25.0 per month
- Professional: $75.0 per month
- Enterprise: $150.0 per month

**Reviewer segments:** Mid Market 45.3%; Enterprise 33.0%; Small Business 21.7%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (37):** 8base, Adobe Acrobat DC, Agility CMS, Apollo.io, Better Stack, BigContacts, BigMarker, BigTime, Bloomreach Commerce Experience Cloud, BrightTALK, BuiltWith, ChatBeacon, Chatter, ClickDesk, Cognism, Constant Contact, CoreMedia Experience Platform, Demio, Emma, eWebinar, GoToWebinar, Helpdesk, iContact, Leadpages, LivePerson, ON24, Pinecone, Respond.io, Rocketlane, Salesforce Marketing Cloud, Shopify, SpatialChat, Supportbench, Wappalyzer, WorkCast Present+, Zapier, Zoom Events and Webinars

**Vendor:** Salesforce · San Francisco, California · founded 1999

## Zoho CRM Plus


- **Category:** CRM Software
- **Vendor:** Zoho Corporation
- **Website:** https://www.zoho.com/crm/crmplus/pricing.html
- **Rating:** 4.3/5 (41 reviews)
- **Capabilities:** AI, API

Zoho CRM Plus provides a customer experience platform that lets you bridge the gap between your sales, marketing, and customer service teams so that you can ensure a seamless and exceptional customer experience. Zoho CRM Plus fuses tools like intelligent chatbots, sales automation, visitor tracking, customer service, project management, and email marketing. It also provides built-in AI, and in-depth analytics from a single platform with easy to use dashboard.

**Pricing:**
- Basic: $57.0 per month

**Reviewer segments:** Small Business 56.1%; Mid Market 34.1%; Enterprise 9.8%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (16):** Asana, Basecamp, Box, DocuSign, Dropbox, Evernote, FreshBooks, Google Workspace, GoToWebinar, HubSpot, Slack, SurveyMonkey, Trello, WooCommerce, Xero, Zapier

**Vendor:** Zoho Corporation · Chennai, Tamil Nadu · founded 2000