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Zendesk Support Suite vs Helpshift Comparison

Zendesk Support Suite vs Helpshift Comparison

Zendesk Support Suite
Helpshift

At a Glance

4.3

Help Desk Software

Starting at $49

Per Month

4.3

Live Chat Software

Starting at $0

Per Month

Overview

Zendesk Support Suite

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including so…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Helpshift

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Suite Team

$49

Per Month

Suite Growth

79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Free Trial Available

Pricing Available

Feedback +Plan

$0

Per Month

Starter Plan

$150

Per Month

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Zendesk Support Suite Pros

There is not sufficient information

Zendesk Support Suite Cons

There is not sufficient information

Helpshift Pros

There is not sufficient information

Helpshift Cons

There is not sufficient information

Screenshots

Zendesk Support Suite

Helpshift

Videos

Zendesk Support Suite

How to: Using webhooks at Zendesk

Helpshift

How Automation Creates Proactive Support Featuring Helpshift Kolibri Games AppFollow Webinar

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $19

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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