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Zoho CRM vs Freshworks CRM Comparison

Zoho CRM vs Freshworks CRM Comparison

Zoho CRM
Freshworks CRM

At a Glance

4.2

CRM Software

Starting at $14

per user, per month

4.5

CRM Software

Starting at $0

Per Month

Overview

Zoho CRM

Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their…  Learn more

Target Market

Mid Market

Small Business

Freshworks CRM

Freshworks CRM (formerly Freshsales) is a popular option among small to medium enterprises given their competitive pricing, complemented by an extensive selection of features that address key marketing and customer support pain points experienced by organizations. The platform boasts a simple, strai…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Standard

$14

per user, per month

Professional

$23

per user, per month

Enterprise

$40

per user, per month

Ultimate

$52

per user, per month

See Pricing Details

Free Trial Available

Pricing Available

Free

$0

Per Month

Growth

$18

Per Month

Pro

$47

Per Month

Enterprise

$83

Per Month

See Pricing Details

Free Plan Available

Pricing Available

Pros & Cons

Zoho CRM Pros

  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
  • Free plan available for smaller companies
  • Predictive sales features and AI insights
  • Holistic team and schedule management

Zoho CRM Cons

  • Not the best tutorials for beginners
  • Integrations can be a little clunky

Freshworks CRM Pros

There is not sufficient information

Freshworks CRM Cons

There is not sufficient information

Screenshots

Zoho CRM

Freshworks CRM

Videos

Zoho CRM

Introducing Canvas

Freshworks CRM

Freshsales CRM Demo | Freshsales Explained in Under 7 Minutes

Top Alternatives

OnePageCRM

4.8

Starting at Starting from $9.95

month/user

EasyWebinar

3.8

Starting at $99

per month

Agile CRM

4.0

Starting at $0

Per Month

OnePageCRM

4.8

Starting at Starting from $9.95

month/user

EasyWebinar

3.8

Starting at $99

per month

Agile CRM

4.0

Starting at $0

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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