Freshdesk Contact Center Logo
Freshdesk Contact Center
Formerly Freshcaller
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4.1

| Starting at

$0

Per Month

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Freshdesk Contact Center Reviews & Product Details

Freshdesk Contact Center Overview

What is Freshdesk Contact Center?

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level IVRs, business hours, and holiday settings to help your agents manage call volumes without compromising your customer experience. 

Freshdesk Contact Center Categories on Findstack:
Freshdesk Contact Center Logo
Freshdesk Contact Center

Starting at $0

Per Month

Try for free

Freshdesk Contact Center Pros and Cons

Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Cons

  • Some key features like AI are only available on the most expensive plan.

Freshdesk Contact Center Product Details

Features

Administrator Access

Agent Scheduling and Assignment

Auto Dialer

Concurrent Calling

Email

Inbound Screen Pop

IVR

Pay calculation

Persistent Data

Reporting & Dashboards

Session Queuing

Session Recording

Session Routing

Session Summary Notes

Speech Analytics

Voice

Deployment

Cloud, SaaS, Web-Based

Languages Supported

Catalan

Chinese (Simplified)

Czech

Danish

Dutch

English

Finish

French

German

Indonesian

Italian

Japanese

Korean

Polish

Portugese

Market Segments

Enterprise

Mid Market

Small Business

Freshdesk Contact Center Pricing

Pricing details:

FREE

$0

Per Month

Learn more

Growth

$15

Per Month

Learn more

Pro

$39

Per Month

Learn more

Enterprise

$69

Per Month

Learn more

Freshdesk Contact Center Media

Freshdesk Contact Center Videos
Welcome to Freshdesk | Best Customer Service Software
Freshdesk Contact Center Images

Freshdesk Contact Center Alternatives and Competitors

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