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Freshdesk Contact Center Reviews & Product Details
Freshdesk Contact Center Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level IVRs, business hours, and holiday settings to help your agents manage call volumes without compromising your customer experience.
Freshdesk Contact Center Pros and Cons
Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
- Some key features like AI are only available on the most expensive plan.
Freshdesk Contact Center Product Details
Features
Administrator Access
Agent Scheduling and Assignment
Auto Dialer
Concurrent Calling
Inbound Screen Pop
IVR
Pay calculation
Persistent Data
Reporting & Dashboards
Session Queuing
Session Recording
Session Routing
Session Summary Notes
Speech Analytics
Voice
Deployment
Cloud, SaaS, Web-Based
Languages Supported
Catalan
Chinese (Simplified)
Czech
Danish
Dutch
English
Finish
French
German
Indonesian
Italian
Japanese
Korean
Polish
Portugese
Market Segments
Enterprise
Mid Market
Small Business
Freshdesk Contact Center Pricing
Pricing details:
FREE
Growth
Pro
Enterprise
Freshdesk Contact Center Media
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