Top 10 Front Alternatives & Competitors

Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform has an AI called Freddy, who also works as a chatbot, similar to the bots offered by other tools in this list. Agents also have a shared inbox that allows them to collaborate on more complex tickets.

Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform.

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellent option for managing customers and progressing them through your funnel. As a result, Hubspot’s Service Hub’s an incredible range of features, including team management tools available via higher plans and real-time reporting.

Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate with stakeholders, and integrate with other software to ensure better business results.

Respond.io is a leading marketing, sales & support inbox platform that connects customers across different channels such as WhatsApp, Telegram, LINE, Viber & even email. Using the platform, users can respond to different audiences via a single dashboard. The platform empowers companies to deliver personalized communication on a wide variety of channels easier and faster as well as guarantee a seamless customer experience.

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including social, text, voice, email, live chat, etc. Zendesk also offers comprehensive analytics and reporting, a reliable knowledge base and forum, as well as over 1000 integrations pre-built into the platform.