---
title: HelpCrunch
slug: helpcrunch
tagline: All-in-One Customer Support
category: Live Chat Software
url: https://helpcrunch.com/
updated_at: '2024-07-30T10:54:05Z'
---

# HelpCrunch

> All-in-One Customer Support

- **Category:** Live Chat Software
- **Vendor:** HelpCrunch
- **Website:** https://helpcrunch.com/
- **Rating:** 4.7/5 (204 reviews)
- **Capabilities:** API

## Overview

HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great automated email marketing features as well as a help desk.

## Features

- File Sharing
- Email Integration
- Feedback Collection
- Multi-language Support
- Custom Branding
- Automated Responses
- Visitor Tracking
- Mobile Compatibility
- Chatbot Integration
- Canned Responses
- Chat History
- Chat Transcripts
- Chat Routing
- Customizable Chat Widgets
- Agent Performance Analytics
- Chat Transfer
- Offline Messaging
- Chat Tags
- Visitor Information Dashboard
- Proactive Chat Invitations
- Agent Collaboration
- Chat Encryption
- Typing Indicators
- Visitor Analytics
- Real-Time Chat

## Pricing

- Basic: $15.0 per month
- Pro: $25.0 per month
- Unlimited: Custom

## Who uses it

- Small Business 83.8%
- Mid Market 15.2%
- Enterprise 1.0%

## Deployment

- Mobile iPhone
- Mobile Android
- Cloud / SaaS / Web-Based
- Mobile iPad

## Support

- Email/Help Desk
- Chat
- Knowledge Base
- 24/7 (Live rep)
- FAQs/Forum
- Phone Support

## Training

- Documentation

## Languages

English

## Integrations (8)

- BigCommerce
- Google Analytics
- Pipedrive
- Shopify
- Slack
- Squarespace
- Wix
- Zapier

## Categories

- Help Desk Software
- Chatbots Software
- Transactional Email Software
- Email Marketing Software

## Vendor

- **Name:** HelpCrunch
- **Website:** https://helpcrunch.com/
- **Headquarters:** San Francisco, CA, USA
- **Founded:** 2016
- **Employees:** 11-50