---
title: Supportbench
slug: supportbench
category: Help Desk Software
url: https://www.supportbench.com/
updated_at: '2025-03-04T14:17:21Z'
---

# Supportbench


- **Category:** Help Desk Software
- **Vendor:** Supportbench Services Inc.
- **Website:** https://www.supportbench.com/
- **Rating:** 4.9/5 (80 reviews)
- **Capabilities:** API

## Overview

SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalized and efficient customer service experiences.

## Features

- Live Chat
- Knowledge Base
- Mobile Access
- Task Management
- Time Tracking
- Collaboration Tools
- Prioritization
- SLA Management
- Custom Fields
- User Management
- Role-Based Permissions
- Customer Feedback
- Reporting and Analytics
- Email Integration
- Audit Logs
- Change Management
- Queue Management
- Customizable Branding
- Third-party Integrations
- Incident Management
- Escalation Management
- Problem Management
- Surveys and Feedback
- Canned Responses
- Ticket Management
- Automated Routing
- Macros/Automations
- Multi-channel Communication
- Self-service Portal

## Who uses it

- Small Business 65.0%
- Mid Market 26.3%
- Enterprise 8.8%

## Deployment

- Cloud / SaaS / Web-Based

## Support

- Knowledge Base

## Training

- Documentation
- Videos

## Languages

English

## Integrations (9)

- Asana
- Freshdesk
- HubSpot
- Intercom
- Jira
- Salesforce Sales Cloud
- Slack
- Trello
- Zapier

## Vendor

- **Name:** Supportbench Services Inc.
- **Website:** https://www.supportbench.com
- **Headquarters:** Vancouver, BC, Canada
- **Founded:** 2015
- **Employees:** 11-50