Zendesk Chat Logo
Zendesk Chat
Formerly Zopim
starstarstarstarstar
4.3

| Starting at

$49

Per Month

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Zendesk Chat Reviews & Product Details

Zendesk Chat Overview

What is Zendesk Chat?

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

Zendesk Chat Categories on Findstack:
Zendesk Chat Logo
Zendesk Chat

Starting at $49

Per Month

Zendesk Chat Pros and Cons

Pros

  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools

Cons

  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

Zendesk Chat Product Details

Features

Attachments/Screencasts

Automated Response

Customer Portal

Customer/Contact Database

Dashboards

Email To Case

Integration

Live Chat Support

Reporting

SLA management

Ticket Collaboration

Ticket Creation User Experience

Ticket Response User Experience

User, Role, and Access Management

Workflow

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Languages Supported

Arabic

Chinese (Simplified)

Czech

Danish

Dutch

English

Finnish

French

German

Hebrew

Hungarian

Indonesian

Irish

Italian

Japanese

Market Segments

Enterprise

Mid Market

Small Business

Zendesk Chat Pricing

Pricing details:

Suite Team

$49

Per Month

Suite Growth

$79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Zendesk Chat Media

Zendesk Chat Videos
How to: Using webhooks at Zendesk
Zendesk Chat Images

Zendesk Chat Alternatives and Competitors

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