Updated on: November 29, 2023
Compare Best Customer Self-Service Software for Enterprise Businesses
Customer self-service software is a tech solution that empowers customers to resolve their own queries and issues without relying on a customer service representative. The software offers a self-service portal with an extensive range of tools and features that lets customers access the information they need, troubleshoot potential issues, and complete transactions with ease. It gives customers the freedom to take charge of their own service needs thus allowing companies to lower support costs, enhance customer satisfaction, and boost loyalty.
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Freshworks makes it fast and easy for businesses to delight their employees and customers with our suite of best-in-class products across customer experience, sales, marketing, ITSM and HR Management. Learn more
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms… Learn more
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels are p… Learn more
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding know-how to create an app. The platform can be used for Windows 8 Phone, Android & iPhone applications, both for mobiles and smartphones; and allows users to quickly publish to Google Play & i… Learn more
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-… Learn more
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level… Learn more
Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple commu… Learn more
1 E-Commerce Helpdesk – Automate and Monetize Customer Interactions Learn more
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi… Learn more
HubSpot Customer Service is a software tool that helps businesses improve their customer service operations. It includes features such as ticketing, a help desk, a knowledge base, and integrations with popular communication channels like email and live chat. HubSpot Customer Service has the ability… Learn more
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellen… Learn more
For an agile web experience, Ingeniux CMS is a great option for websites, portals, communities, and intelligent content delivery. Ingeniux CMS is built on a flexible, mobile-first architecture that helps manage and deliver content to any channel or device, ensuring proper governance and compliance o… Learn more
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that… Learn more
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging, l… Learn more
Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement wi… Learn more
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs…. Learn more
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including so… Learn more
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho ecosys… Learn more
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