Updated on: November 29, 2023
Customer self-service software is a tech solution that empowers customers to resolve their own queries and issues without relying on a customer service representative. The software offers a self-service portal with an extensive range of tools and features that lets customers access the information they need, troubleshoot potential issues, and complete transactions with ease. It gives customers the freedom to take charge of their own service needs thus allowing companies to lower support costs, enhance customer satisfaction, and boost loyalty.
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