Gist Reviews & Product Details

All-in-one functionality for ticketing, live chat, help desk, AI assistant for internal team and customers. Onboarding was simple and intuitive. Customer support especially Ruchi is responsive and helpful.

some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device

It combines all in one solution for our team for email ticketing/support, live chat, emails and help desk

Gist brings together all the pieces to create a marketing automation funnel, customer support and CRM for businesses that sell their products or services.

Not much to dislike here. My minor gripe would be the UI of the calendar for scheduling meetings. But that is probably just personal preference.

Gist allows business owners to access features for a fraction of the price charged by competitors like Salesforce & Hubspot.

Few things which I liked about Gist - 1 - Dashboard 2 - Custom Fields for sorting contacts and data acquired through various channels and websites 3 - Live chat support team 4 - Integrations with leading softwares and tools 5 - Easy to use for newbie (first email marketing tool I'm using and I'm loving it)

Lacks email drag and drop design tool, they need to add more widgets to design emails.

Gist is helping us getting leads from various social media channels and websites, which in turn helps us stay connected with the customers and leads

Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training

i would say it was a lack of sales pipeline, but that has now been added and is in beta, so we have brought that into our system. It now does everything we wanted.

We have Infusionsoft but we were getting bogged down in basic bulk email communications and prospecting - and the larger CRM is so complicated. GIst makes it easy

The chat bot is so easy to use. Also, avaialbe to all on all packages.

GIST menus are a little bit difficult to navigate, especially the bot menus. Sometimes I get a little lost when trying to find the BOT that I created.

Prior to using GIST, customers wouldnt be able to quickly leave their email address with us. Instead, they would have to fill out a form on our contact us page. Now, our potential clients can leave their email address with our chatBot, and then we can organise a meeting at our clients convenience to go over the project.

I have had this tool for several years now and can say that it is now becoming a mature product, its feature rich, works exceedingly well, and the support has always been responsive. They have recently gone above and beyond to investigate an issue with some html code that originated in a different company so a big thanks to the dev team there too I'm very happy with Gist and it's visual workflow feature and as a small business owner i'm more than happy with this product

The only frustration I care to voice has been the learning curve. There's room for improvement on the intuitiveness, but once you are over the learning hurdle it becomes significantly easier to navigate and understand

I am a solopreneur so Gist is an important force multiplier for communicating with potential customers and enabling them to communicate with me through live chat

Gist has a lot of great features and a great user experience for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed knowledge base. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist.

We would like to see a few more integrations, especially with Frill, SureCart, SureMembers and BuddyBoss.

Gist provides an easy way for our users and other interested parties to get in touch with us.

It's all in one, I don't have to subscribe to many services

Nothing so far, it has all I need in one tool

Help center and live chat for my website

Easy setup, extremely professional interface (UI) and UX. Love the live chat customer service they have to solve issues.

The software is amazing, I just wished they offer no branding for the professional plan.

Almost no other software makes it easier to convert visitors into leads or even clients than a live chat. And Gist is one of the most reliable ones around. Seamless integration

Easy to use, really powerfull tools to offer support to all my visitors. It solves my problems to offer support to my visitors when they on my site and blog and I help them to find the content they need. For me has been a life changer because is easy to be in contact and the messenger is compatible for desktop, tablets and mobile devices.

Some features are difficult to find and sometimes tkes some time to undersantad where the function is. But they have a comprehensive and well documented knowledge base so it's easier to find what I need, everythign is organized by topics and with clear instructions. They also an amazing support team ready to help, they answer fast and ahve the solution ready for you, they even will do the procees for you if its possible so you just have to seat and wait while they fix it for you.

Offering support in my blogs. My visitors have the chance to contact directly with messenger and when I'm not available they can leave me a message or search in my knoledge base. Before Gist I received a lot of emails asking quick questions or let me know that they didn't find an information, the time between emails was really long and my visitors ended goign to another website, now I have the solution fast and ready, so they are happy and keep retuning for more content.

I was able to eliminate multiple other software I used to run my business by switching to Gist. I'm very happy that I have everything I need in one easy to use dashboard. It's perfect.

Not much to be honest. There are a few other features I'd love to see such as project management features.

It's giving me easy access to communication with my customers. The live chat and emails that show up in the same inbox is exactly what I needed.

Easy to use and the integrations with other plaforms via zapier or webhooks make syncing between different stacks and absolutely breeze

Managing multiple domains under one account has been a bit tricky but the dev team are working on this.

Live chat with my users has been difficult to crack in the past. Gist has helped to cure all of the issues and has helped open a communications channel with sales prospects and customers in a new way. The mobile app is amazing and easy to use.

Gist has a complete marketing solution that provides a live chat, email marketing solution and chatbot solution that engages customers more with us.

I can only place the chat widget on 1 site unless I upgrade. That's ridiculous.

Their email marketing solution helps me to save money as I don't need to engage another email marketing platform for the same purpose. I hope the limit could be higher.

free, simple to install with one coding line to copy and past

dashboard is a little complicated, Arabic language support need to be much sharpened

Some visitors don't like to hit WhatsApp button or any other cta. So, the chat is more friendly

I list my favorites: It provides cool features Its friendly and responsible team members Easy to integrate with our project

It is not a dislike and just a suggestion. Maybe it is active now, but I didn't find them. It is excellent and helpful that there were some tutorials about configuring it in different projects.

I used it for live chat