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Gist
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4.6

( 215 )

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Gist Reviews & Product Details

Gist Overview
What is Gist?

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.

Company Gist
Year founded 2016
Company size 11-50 employees
Headquarters Tampa, Florida, United States
Social Media
Gist Categories on Findstack
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Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Gist
What Gist is best for?
How does Gist compare to Zoho SalesIQ?
What are the pros and cons of Gist?
Gist Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Gist Pros and Cons
Pros
  • Free plan is quite comprehensive
  • Supports advanced cross-channel messaging
  • Offers buildable forms and popups
Cons
  • Clunky chat history functionality
  • Limited integrations
Gist Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Gist Media
Gist 0
Gist 1
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Gist Screenshots
Gist screenshot 1
Gist screenshot 2
Gist screenshot 3
Gist screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 26, 2025
Gist Logo
215 Gist Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Mar 10, 2022
 Source
Overall Rating:
5.0
SL
Steve L.
Founder
Share
"Great Intercom alternative for user chat and messaging!"
What do you like best about Gist?

I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my app. Moving from Intercom was easy - I was able to export all my contacts, import and remap to Gist fields. The customer service has been great - they usually reply in a couple of hours and have been very helpful.

What do you dislike about Gist?

Some of the documentation is not very clear and seems to be missing some key elements for implementation. But, there is a ton of support docs, which is great. Not much else I have run into.

What problems is Gist solving and how is that benefiting you?

We use Gist for our support chat - which gets used a lot. We also use it to send marketing emails to our users based on user types and permissions.

Small Business (50 or fewer emp.)
Oct 24, 2021
 Source
Overall Rating:
5.0
Akshay J. avatar
Akshay J.
Founder
Share
"Automation at its best"
What do you like best about Gist?

It helped me help my customers when I'm not on my desk. Their mobile app is amazing. I think it would be great if they add more features like email scheduling etc in the mobile app

What do you dislike about Gist?

Limitations on contacts, emails etc. I believe to stand out from the crowd these guys should offer everything unlimited. Trust me only 0.5% people will truly use your unlimited resources. Others will not even go over 10k contacts but they are stratified with that unlimited plan.

What problems is Gist solving and how is that benefiting you?

Helping customers on the go. Nurturing my digital marketing customers. I don't like to leave them alone after the invoice has been paid.

Small Business (50 or fewer emp.)
Sep 19, 2021
 Source
Overall Rating:
5.0
Argzon H. avatar
Argzon H.
Ui/Ux Designer & Front End Developer
Share
"Good choice of service, absolutely has potential to grow and give more options to operate"
What do you like best about Gist?

For sure the Live Chat, Knowledge Base, Scheduling the meeting, Email Marketing and the UI of the Live Chat is amazing. The Dashboard is so easy to use. I also do like that Gist is always bringing new features to the platform and I really don't regret my purchase.

What do you dislike about Gist?

Absolutely nothing. They are working very hard to bring new features and I'm in love with it.

What problems is Gist solving and how is that benefiting you?

As a company we are closer to the client's problem, it really does benefit in the reputation of the company and it also benefits in the company finances, because the user satisfaction is very important to us.

Small Business (50 or fewer emp.)
Aug 11, 2021
 Source
Overall Rating:
5.0
CL
Cristina L.
Ceo
Share
"Best price - value"
What do you like best about Gist?

Best price - value good support, and functionalities

What do you dislike about Gist?

I miss more complete report and analitycs

What problems is Gist solving and how is that benefiting you?

CRM

Small Business (50 or fewer emp.)
Jul 09, 2021
 Source
Overall Rating:
5.0
MJ
Matthew J.
Owner
Share
"Make the switch - you'll get the Gist ot it quickly"
What do you like best about Gist?

The UI and UX of Gist makes it one of the better helpdesk platforms I've used. I've found that there is usually a trade-off or compromise when it comes to features and ease of use, but Gist marries the two wonderfully. It integrates wonderfully with the rest of my stack and is extremely easy to deploy to sites. There are a ton of great features backed by a great support team.

What do you dislike about Gist?

The only thing I dislike is that without spending more on the product, I miss out on features like Webhooks. Fortunately there is still access to the API, but many tools I use rely on Webhooks, so that missing functionality (for me - given my plan) is a bit of a downer, but I would say that's the only gripe I have with the system.

What problems is Gist solving and how is that benefiting you?

We have integrated Gist for our WordPress site which runs on BuddyBoss, LearnDash, and WP Fusion. We are able to use Gist not only as a support tool, but also as a CRM for WP Fusion to tag products and gate access to content.

Small Business (50 or fewer emp.)
Jun 25, 2021
 Source
Overall Rating:
5.0
DH
Dennis H.
Managing Director
Share
"The all in one sales and customer service tool you'll ever need"
What do you like best about Gist?

How easy it is to start, and use. I didn't know how much a website chat was needed, I've closed so many sales using GIST.

What do you dislike about Gist?

I love it. This is the perfect tool, everything you need is included: chat, calendar, crm, marketing, chat bots, just to mention a few.

What problems is Gist solving and how is that benefiting you?

Going through all the Marketing Funnel, from Sales, Customer Services, Automation, Email Marketing.

Small Business (50 or fewer emp.)
May 04, 2021
 Source
Overall Rating:
5.0
Gloria B. avatar
Gloria B.
Founder And Director
Share
"Gist is tremendous!"
What do you like best about Gist?

I DEEPLY have appreciated Gist's timely support. Their tools and the platform are always improving. You're definitely in good hands with the Gist team!

What do you dislike about Gist?

I wish that Gist had more integrations with other tools like Thrivecart, which I use. But, I'm VERY grateful that I can get by using Gist's HTML codes to integrate with other tools. It is how I'm able to connect with Thrivecart.

What problems is Gist solving and how is that benefiting you?

I have a reliable email automation service. Thankfully, I heard about Gist in the early days and got a lifetime plan. Super grateful to have this. It also gives me a wonderful chat box for my website. It helps me automate much of my customer onboarding experience through emails after they purchase.

Small Business (50 or fewer emp.)
Apr 28, 2021
 Source
Overall Rating:
5.0
SD
Stanley D.
Tech Support
Share
"GIST is versatile, high quality and cheap"
What do you like best about Gist?

GIST automation capabilities are excellent, even at the lower price points. These features immensely helped me as a more recent business with not lots of upfront capital. I also benefit from the smooth integration with WordPress. I am recommending GIST for being a professional chat, email marketing, and CRM option. Chat is handy and valuable.

What do you dislike about Gist?

Windows and MAC applications should have the option to start automatically when the computer starts.

What problems is Gist solving and how is that benefiting you?

After I started using the GIST chat, I noticed an increase in sales and more significant interaction between the site and visitors

Small Business (50 or fewer emp.)
Apr 26, 2021
 Source
Overall Rating:
5.0
AC
Amy C.
Executive Director
Share
"Live chat, crm and book meetings"
What do you like best about Gist?

The live chat works well. Booking meetings is easy and efficient. I love the integrated knowledge base site you can create. I love seeing where leads go on my website. Their intent and the pages that convert. Auto emails depending on filters is also great. Android app for live chats Zapper integrations

What do you dislike about Gist?

There is no mobile site or app for managing the backend. There is a mobile app for backend administration. You have to use the website.

What problems is Gist solving and how is that benefiting you?

Easy communication and connection with leads

Small Business (50 or fewer emp.)
Apr 23, 2021
 Source
Overall Rating:
5.0
TC
Teresa C.
Teresa Coppens
Share
"GIST email marketing"
What do you like best about Gist?

My questions and concerns quickly answered either immediately or within 2 business days. I was in the beta group so was able to acquire a lifetime license for one low cost. They are continually improving their product. It is an all in one product and right now is providing me with more features than I am currently using but inspires me to explore more ways I can reach my audience.

What do you dislike about Gist?

My biggest complaint is that as a lifetime member there are new features for which I am denied access. As a bera member I would have hoped I'd continue to receive full access to all new features. That being said, I am able to do everything I need to do to segment and otherwise reach and communicate with my audience.

What problems is Gist solving and how is that benefiting you?

I am getting the hang of this platform. I have been able to substantially increase my mailing list through opt-in offers. I use Convertful forms which I can link to Gist. Its email options are easier to work out and I use both broadcast email to regularly attend to my list members as well as drip campaigns that send out emails automatically to list members.