Gist Reviews & Product Details

I have been using Gist for a few months for all of my main sites, and i am a very happy user.

The login session of the application expires too early for me

I can manage all the leads and follow up efforts in one place. A great time saver for my business indeed.

UI is intuitive, easy to learn. Integrating with the website takes less than a minute. Affordable pricing and excellent support. Pop-ups are not blocking the performance. Chat UI is great and looks premium. Email notifications, GDPR stuff are very useful and easy to implement.

To create a flow, there might be dependencies, it would be great if the app listed out explicitly. Pop-up designs are limited. It would be great, if gist team adds more templates and uniqueness. Also, it would be great to have Gamification platform.

To touch base with my website visitors, and to help them with their software testing problem.

The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features. There's heaps of features to choose from such as the powerful marketing automation using tags (which I use a lot of), as well as integration with my wordpress website. I can track all contacts on the website and send them down different sequences depending on their actions. I mainly use it for welcome emails and followups, but it's super powerful when I start to really grow my website. Another point that I'd like to bring up was their customer support. Their live chat support is always helpful when I have a question about how to use a certain function.

I don't currently have much to really say which is a drawback to their software. I guess maybe their interface looks a little dated compared to the competition, but that isn't really an issue due to how powerful their software package is.

Overall I'm very happy with how the software is performing for my website. In saying that, I personally don't use all the features they provide as I just don't require them at the moment. There may be a time in the future where I may need their live chat feature, but for now, the powerful marketing automation function is working a treat. I think in the future I'll start to really see the software be used to its full function when my website takes off in the long run.

I really like that I can do everything within the same tool. It keeps me productive and i keep on discovering new possibilties with Gist everyday.

My customers local language is Swedish, and i feel that the quality of the translation could be a bit higher. Gist are really responsive in rectifying spelling error which i discover, but still, it should have been translated trough a professional translation service.

I am mostly using Gist for live chat, email support, newsletter and chatbot.

Through Gist, you will communicate with your customers regularly and in an effective way. It has some great shapes integrated, and a large variety of design options, that are much better than seasoned options. The scheduling and adaptability of the layout is an advantage as well. The desktop app is great and makes it easy to set up your addresses and the mobile app enables us to monitor and manage customer service on the move for all support problems, so you will be able to manage this from any device.

I would like to see more email marketing capabilities within Gist, but it doesn't look like they are going to apply this soon. Also, I would like to have a more configurable chatbot toolbar.

My company uses Gist for WebClient, trying to book demos and email marketing on our homepage. This enables us to quickly involve potential customers, which has greatly increased modifications. Although it is mainly used in the marketing department, everybody in my business has access to Gist as its uses expand to other departments. It allowed us to switch standalone installer providers for far less than we had spent previously.

Gist offers many options that allow us to talk to the phone, record the use on our page, register, attach tags and other details on the page and so much more. Besides, it counts with many options for email marketing and templates where we can grab paths and activate email series. Also, by downloading the app on all our sites and sitemaps, it allows us to talk, so it can even be used for customer service.

The Gist is working very well, but the GUI could work better. Also, I would like to see further models for the message.

Gist is used in all the departments of my company to connect on a single platform to communicate visitors and staff. We have been able to personalize the chat interface for the naming of my page and the interaction is very smooth. It is a strong tool to improve customer relationships and increase sales.

I love that it is a complete solution to the vast majority of my needs at a fraction of the price others offer. Without needing to cobble together a Frankenstein of tools, I can take care of my email and website marketing needs with only WordPress and GIST.

I am frustrated by their clunky client management (by their own analysis, they are not a CRM yet)

I have always felt like I looked like a small agency, no matter what the copy (or truth for that matter) is. By implementing the live chat and email drip campaigns, I look like I am capable of running a 5 figure marketing campaign for my customers. Although I am using multiple aspects of their software, I find the best value and I am using the live chat the most and their email campaign feature the second. It was my first experience with a live bot and I had no idea how valuable it would prove to be by being able to land clients on an abbreviated sales cycle just because I could talk to them in realtime. As for the email campaign feature, I knew this was one of those things I needed to do, but it felt like I was setting myself up for one more thing I needed to be on top of all the time. Instead, I was able to set it up and then let it do its magic.

It is not a difficult tool so everyone can use it. It gives you a great opportunity to stat a funnel for the first time

It's simple but nice to look at and good to work with

Getting new leads and help my customers by chat

I like how I can target specific people on my email list. Just because they're on my list doesn't mean that they'll get an email. I can send email to particular tags so that as I add new tags, I can target emails to specific people for a better experience for them and a better result for my efforts.

Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors.

I use it mainly to answer inquiries of my client via live chat. I'm using this as my email marketing platform and scheduling platform too.

Gist for me is helpful to keep in touch with people who can become future customers.

Gist is of good quality although improvable, like the UI CRM experience can be better.

With Gist we have a central database and we can realize and organize a marketing stategy based on those contacts.