Gist Reviews & Product Details

I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my app. Moving from Intercom was easy - I was able to export all my contacts, import and remap to Gist fields. The customer service has been great - they usually reply in a couple of hours and have been very helpful.

Some of the documentation is not very clear and seems to be missing some key elements for implementation. But, there is a ton of support docs, which is great. Not much else I have run into.

We use Gist for our support chat - which gets used a lot. We also use it to send marketing emails to our users based on user types and permissions.

It helped me help my customers when I'm not on my desk. Their mobile app is amazing. I think it would be great if they add more features like email scheduling etc in the mobile app

Limitations on contacts, emails etc. I believe to stand out from the crowd these guys should offer everything unlimited. Trust me only 0.5% people will truly use your unlimited resources. Others will not even go over 10k contacts but they are stratified with that unlimited plan.

Helping customers on the go. Nurturing my digital marketing customers. I don't like to leave them alone after the invoice has been paid.

For sure the Live Chat, Knowledge Base, Scheduling the meeting, Email Marketing and the UI of the Live Chat is amazing. The Dashboard is so easy to use. I also do like that Gist is always bringing new features to the platform and I really don't regret my purchase.

Absolutely nothing. They are working very hard to bring new features and I'm in love with it.

As a company we are closer to the client's problem, it really does benefit in the reputation of the company and it also benefits in the company finances, because the user satisfaction is very important to us.

Best price - value good support, and functionalities

I miss more complete report and analitycs

CRM

The UI and UX of Gist makes it one of the better helpdesk platforms I've used. I've found that there is usually a trade-off or compromise when it comes to features and ease of use, but Gist marries the two wonderfully. It integrates wonderfully with the rest of my stack and is extremely easy to deploy to sites. There are a ton of great features backed by a great support team.

The only thing I dislike is that without spending more on the product, I miss out on features like Webhooks. Fortunately there is still access to the API, but many tools I use rely on Webhooks, so that missing functionality (for me - given my plan) is a bit of a downer, but I would say that's the only gripe I have with the system.

We have integrated Gist for our WordPress site which runs on BuddyBoss, LearnDash, and WP Fusion. We are able to use Gist not only as a support tool, but also as a CRM for WP Fusion to tag products and gate access to content.

How easy it is to start, and use. I didn't know how much a website chat was needed, I've closed so many sales using GIST.

I love it. This is the perfect tool, everything you need is included: chat, calendar, crm, marketing, chat bots, just to mention a few.

Going through all the Marketing Funnel, from Sales, Customer Services, Automation, Email Marketing.

I DEEPLY have appreciated Gist's timely support. Their tools and the platform are always improving. You're definitely in good hands with the Gist team!

I wish that Gist had more integrations with other tools like Thrivecart, which I use. But, I'm VERY grateful that I can get by using Gist's HTML codes to integrate with other tools. It is how I'm able to connect with Thrivecart.

I have a reliable email automation service. Thankfully, I heard about Gist in the early days and got a lifetime plan. Super grateful to have this. It also gives me a wonderful chat box for my website. It helps me automate much of my customer onboarding experience through emails after they purchase.

GIST automation capabilities are excellent, even at the lower price points. These features immensely helped me as a more recent business with not lots of upfront capital. I also benefit from the smooth integration with WordPress. I am recommending GIST for being a professional chat, email marketing, and CRM option. Chat is handy and valuable.

Windows and MAC applications should have the option to start automatically when the computer starts.

After I started using the GIST chat, I noticed an increase in sales and more significant interaction between the site and visitors

The live chat works well. Booking meetings is easy and efficient. I love the integrated knowledge base site you can create. I love seeing where leads go on my website. Their intent and the pages that convert. Auto emails depending on filters is also great. Android app for live chats Zapper integrations

There is no mobile site or app for managing the backend. There is a mobile app for backend administration. You have to use the website.

Easy communication and connection with leads

My questions and concerns quickly answered either immediately or within 2 business days. I was in the beta group so was able to acquire a lifetime license for one low cost. They are continually improving their product. It is an all in one product and right now is providing me with more features than I am currently using but inspires me to explore more ways I can reach my audience.

My biggest complaint is that as a lifetime member there are new features for which I am denied access. As a bera member I would have hoped I'd continue to receive full access to all new features. That being said, I am able to do everything I need to do to segment and otherwise reach and communicate with my audience.

I am getting the hang of this platform. I have been able to substantially increase my mailing list through opt-in offers. I use Convertful forms which I can link to Gist. Its email options are easier to work out and I use both broadcast email to regularly attend to my list members as well as drip campaigns that send out emails automatically to list members.