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Gist
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4.6
(215)
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Gist Reviews & Product Details

Gist Overview
What is Gist?

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.

Company Gist
Year founded 2016
Company size 11-50 employees
Headquarters Tampa, Florida, United States
Social Media
Gist Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Gist Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Gist Pros and Cons
Pros
  • Free plan is quite comprehensive
  • Supports advanced cross-channel messaging
  • Offers buildable forms and popups
Cons
  • Clunky chat history functionality
  • Limited integrations
Gist Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Gist Media
Gist 0
Gist 1
Gist 2
Gist 3
Gist Screenshots
Gist screenshot 1
Gist screenshot 2
Gist screenshot 3
Gist screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 22, 2025
Gist Logo
215 Gist Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Aug 01, 2019
 Source
Overall Rating:
4.5
Arpad S. avatar
Arpad S.
Ui, Ux & Visual Designer | Word Press Developer
Share
"Ambitious All-In-One Marketing Solution with great focus on Customer Engagement"
What do you like best about Gist?

1. LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native english speakers. 2. The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation. 3. It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for mid-sized audience with just a few thousand subscribers.

What do you dislike about Gist?

1. Email editor could use some improvements. 2. Would be nice to have a more robust CRM module.

What problems is Gist solving and how is that benefiting you?

Our main use of Gist is for customer support via the Live Chat functionality on our corporate website. This was the strongest selling point when they released the service and still is the main reason we use it. It also functions as a lightweight CRM and has many lead generation tools.

Small Business (50 or fewer emp.)
Jul 30, 2019
 Source
Overall Rating:
4.5
Christian W. avatar
Christian W.
Co Founder & Cmo
Share
"Very good marketing tool"
What do you like best about Gist?

You got all in one place: contacts, your Newsletter campaigns, Chatbot communication and more. The look is very clean and I like UX.

What do you dislike about Gist?

There is no German version available. Parts of the plattform are in Beta version whereas other parts are not. So sometimes it switches depending on what you are working on.

What problems is Gist solving and how is that benefiting you?

We are currently running our Newsletter campaign via Gist. Benefit is definately that we can keep the communication with our users in one place.

Small Business (50 or fewer emp.)
Jul 25, 2019
 Source
Overall Rating:
4.5
Stuart M. avatar
Stuart M.
Learning Technologist
Share
"Great all in one customer support solution"
What do you like best about Gist?

I love that I can manage all of my customer contacts and support channels from a single portal

What do you dislike about Gist?

Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful.

What problems is Gist solving and how is that benefiting you?

I manage all of my mailing lists / customers / support / knowledge base with Gist. It is a single portal for all of these key avenues.

Small Business (50 or fewer emp.)
Jul 25, 2019
 Source
Overall Rating:
4.5
VK
Vitali K.
Ceo
Share
"All in one marketing, sales and support"
What do you like best about Gist?

The product is constantly updated. For example, recently added new chips and they are cool: - Live View - Message Sneak Peak - AutoCapture - Zoom integration Cool and clear interface. Once set up and forgot

What do you dislike about Gist?

- Need webhook in standart plan - Need email constructor

What problems is Gist solving and how is that benefiting you?

We use on the company's website for the qualification of new leads and communication with existing customers

Small Business (50 or fewer emp.)
Jul 24, 2019
 Source
Overall Rating:
4.5
BC
Bret C.
Secretary
Share
"Getting the Gist of Gist"
What do you like best about Gist?

I'd compare Gist to Intercom. It's a platform for managing your customer contacts and your communications with them. You can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels. We use Gist for managing support and for communicating with property owners. I've not once experienced and outage. It always performs quickly. There's an iOS app. User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side.

What do you dislike about Gist?

The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support.

What problems is Gist solving and how is that benefiting you?

Managing support via email is untenable. Stuff gets lost. Wires get crossed. Aggregating support enables us to provide higher quality service to our customers. It also allows team members to add notes, so we can have a record of why any given decision was achieved.

Small Business (50 or fewer emp.)
Jul 23, 2019
 Source
Overall Rating:
4.5
Chris S. avatar
Chris S.
Co Founder
Share
"Your all in one business solution"
What do you like best about Gist?

Gist has come a long way. From simple email and live chat to full fledged email automation, chat bots and knowledge-base. We've been using Gist for quite some time now—and all though there were bumps in the road—we're still sticking around because we believe in the product and founder.

What do you dislike about Gist?

There aren't many design customisation options for the knowledge base. And the main dashboard is sometimes slow.

What problems is Gist solving and how is that benefiting you?

Having our entire team in the loop on the shared inbox is such a time saver!

Small Business (50 or fewer emp.)
Jul 23, 2019
 Source
Overall Rating:
4.5
Joseph H. avatar
Joseph H.
Independent Consultant
Share
"Gist is a complete end-to-end solution for B2B sales and marketing."
What do you like best about Gist?

The best part of Gist is it allows me to segment and target different messages to different users based on the actions they take on my website through email, or in my case live chat. Their segmentation and automation capabilities provides endless possibilities. Additionally, their integration with Zapier means I can connect all aspects of my marketing stack with Gist.

What do you dislike about Gist?

Gist does take some time to setup and implement - so it's not exactly plug and play. It would be great if they had more resources for training and guides. Additionally, I look forward to more direct supported integrations with other platforms and tools.

What problems is Gist solving and how is that benefiting you?

Initially, I wanted a simple chat interface for my website. After implementing Gist, I realized there's a ton more opportunities with their rich feature-set of automation tools.

Small Business (50 or fewer emp.)
Jul 22, 2019
 Source
Overall Rating:
4.5
Leonardo W. avatar
Leonardo W.
Fundador Eikonikos
Share
"A must have tool for marketing automation"
What do you like best about Gist?

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar

What do you dislike about Gist?

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

What problems is Gist solving and how is that benefiting you?

This tool help us to solve all our marketing automation needs, from email to knowledge base to share knowledge with our customers.

Small Business (50 or fewer emp.)
Jul 05, 2019
 Source
Overall Rating:
4.5
JV
Jason V.
Founder
Share
"Chat, Email Marketing, CRM, Knowledgebase and More!"
What do you like best about Gist?

We use the chat feature the most it has increased our engagement and retention by allowing us to respond to website visitors in realtime or within the next day. The chat rules create an engaging prompt for visitors. We are also building out a Knowledgebase with Gist and will be using them for our drip campaigns in the near future.

What do you dislike about Gist?

Some of the customizations could be improved. Although colours are customizable it would be nice to have greater control over Email layouts and pop-up layouts. That being said Gist has improved immensely since we started using them.

What problems is Gist solving and how is that benefiting you?

We are using Gist for customer engagement and tracking on the Website. We also use them for our knowledge base and we are starting to move our mail campaigns to them. This has been a great help as it mean one software has replaced three previous services, providing a significant savings.

Small Business (50 or fewer emp.)
Jun 28, 2019
 Source
Overall Rating:
4.5
Tejas C. avatar
Tejas C.
Customer Support
Share
"Best product in CRM out there"
What do you like best about Gist?

I have multiple websites which I am running for my business and it has host of landig pages, signup pages, demo pages, trial pages and other places where I was looking to increase conversions. I have used other similar products to achieve the goal but I find this product to be better than other for its price and features that it offers. I love the support I get and the knowledge they have developed in order to handhold the new users.

What do you dislike about Gist?

Not much that I could experience here. I would love to see the product add more features though in the future.

What problems is Gist solving and how is that benefiting you?

It is our go to Customer Engagement tool.

Small Business (50 or fewer emp.)
Aug 17, 2023
 Source
Overall Rating:
4.0
SJ
Sharon J.
Ceo
Share
"All in one tool, but fake promises"
What do you like best about Gist?

We love using Gist, and using it for years (since they were Convertfox) and after some time they are rebranded to Gist. The platform itself is a great solution for any business that provides support to its users. Also, it has Email Marketing, and other options like Surveys, forms, etc., which made us to switch to gist to get all these features under one platform instead of subscribing to multiple platforms, I mean we need to have support software, email marketing software, feedback software, but with gist we have all these features under one platform.

What do you dislike about Gist?

I understand that businesses grow, but when we make promises to the users, we should keep that promise. We have purchased their LTD a few years ago, but after rebranded to gist, we lost access to our LTD account, and it was deactivated, no proper response from the team at all. Otherwise, the platform is great, customer support is good. Animations of the live chat widget could be improved, and the UI as well.

What problems is Gist solving and how is that benefiting you?

Our primary use case is to offer support to our users via live chat, build chatbots, and knowledgebase, and we also use it to send promotional emails to our customers and leads. Additionally, we create forms and surveys to ask for feedback from our users to improve the services we offer.

Enterprise (> 1000 emp.)
May 28, 2023
 Source
Overall Rating:
4.0
Isaac  A. avatar
Isaac A.
Customer Service Representative / Teller
Share
"Streamline Your Support and Delight Your Customers"
What do you like best about Gist?

1. The software provides a unified inbox for centralized customer communication, streamlining interactions. 2. Analytics and reporting tools provide valuable insights into customer interactions and team performance. 3. GIST offers a comprehensive feature set for effective customer support. 4. Automation and chatbot functionality save time by handling routine tasks and inquiries. 5. The knowledge base empowers customers with self-service options, reducing support ticket volume.

What do you dislike about Gist?

1. Customization of the software may require technical expertise or support assistance. 2. Some users may find that the available support resources and documentation could be more comprehensive. 3. The pricing structure of GIST may not be suitable for all budgets. 4. There may be a learning curve during the initial adoption of GIST. Integration limitations might arise with specific systems or software used by businesses.

What problems is Gist solving and how is that benefiting you?

1. Streamlining customer communication from various channels. 2. Enhancing customer support and satisfaction. 3. Saving time through automation and chatbots. 4. Increasing customer engagement and interaction. 5. Providing valuable analytics and insights. 6. Facilitating efficient team collaboration. 7. Supporting scalability and business growth.

Small Business (50 or fewer emp.)
May 25, 2023
 Source
Overall Rating:
4.0
PK
Pradeep K.
Founder
Share
"All in Support and Marketing Tool"
What do you like best about Gist?

The platform itself is easy to use, and more affordable when comparing to its competitors. We can have a live chat, email marketing, chatbots, forms on all on a one platform, crazy, right? It does everything for us, from customer support to marketing. And it is good to have all these options under the same platform, so we don't have to login to other platforms for different use cases.

What do you dislike about Gist?

The animations of the Chatbox could improved much, the animations are not good at the moment, also the widget is not working on some scenarios, which have reported by our users.

What problems is Gist solving and how is that benefiting you?

We use Gist to provide Live Chat support to our users so far, and we have a knowledgebase created with Gist, which is working well. And sometimes we use Forms, and Surveys.

Small Business (50 or fewer emp.)
Mar 18, 2023
 Source
Overall Rating:
4.0
WT
Wei Chun T.
Co Owner
Share
"Streamlining Customer Communication and Marketing Efforts with Gist"
What do you like best about Gist?

Pricing and uptime. It's cheaper and time-saving for small businesses to use Gist than subscribing to the same features on another platform.

What do you dislike about Gist?

The integration script on the website can slow down website speed. At times, the notifications of live chat on website is slow to reach us.

What problems is Gist solving and how is that benefiting you?

Live Chat and shared inbox for consolidating communications. Email marketing for sending newsletter and communication emais.

Small Business (50 or fewer emp.)
Oct 26, 2022
 Source
Overall Rating:
4.0
CO
Caio O.
O
Share
"Awesome product"
What do you like best about Gist?

CRM + LiveChat + Automation + Knowledge base in a single tool!

What do you dislike about Gist?

Despite of language support other than English on the LiveChat, it does not have the same when conversations are transfered to email conversations.

What problems is Gist solving and how is that benefiting you?

Supporting my customers fast and tracking tickets

Small Business (50 or fewer emp.)
Oct 25, 2022
 Source
Overall Rating:
4.0
Houssem Eddine G. avatar
Houssem Eddine G.
Co Chief Executive Officer
Share
"All in one marketing and support tool"
What do you like best about Gist?

I use Gist mainly for chat support and knowledge base

What do you dislike about Gist?

I would love to see a more friendly support team. Dark mode colors are awful, you should improve them!

What problems is Gist solving and how is that benefiting you?

Gist helps me understand my audience and offers a better support

Small Business (50 or fewer emp.)
Jun 26, 2022
 Source
Overall Rating:
4.0
AC
Amir C.
Founder + Producer
Share
"One of the best to do it"
What do you like best about Gist?

Fair usage policy. Easy interface and easy learning curve for the software!

What do you dislike about Gist?

I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place.

What problems is Gist solving and how is that benefiting you?

Communicating across the board with all of our clients.

Small Business (50 or fewer emp.)
Jun 17, 2021
 Source
Overall Rating:
4.0
KW
Kirsty W.
Technical Sales And Marketing
Share
"Suitable for use"
What do you like best about Gist?

Gist was easy to set up and user friendly. You can easily assign to other colleagues, and track the process.

What do you dislike about Gist?

The notifications do not always come through so you have to have it constantly open.

What problems is Gist solving and how is that benefiting you?

Its easy to determine what contact is geniune and what is spam.

Small Business (50 or fewer emp.)
May 19, 2021
 Source
Overall Rating:
4.0
Huy T. avatar
Huy T.
Product Manager And Data Analytics, Senior Supervisor
Share
"Hubspot Alternative"
What do you like best about Gist?

Gist offers an affordable pricing plan with rich tools to boost your business. It can help use for customer support by livechat, nurture lead, email marketing. We also can set up the workflow to automate the process from the time user opt-in to sales.

What do you dislike about Gist?

Cannot use embed form to my landing page. We can use popup form or Welcome Matt, but there're some use cases that we need to embed our form. We can easily do this with Hubspot. Hope Gist will implement this feature soon.

What problems is Gist solving and how is that benefiting you?

With me, Gist is a CRM to capture lead, customer support and sales. I have to used Hubspot but it's quite expensive. Gist offers mostly the same features with very affordable price (I owned a lifetime deal).

Small Business (50 or fewer emp.)
Jan 26, 2021
 Source
Overall Rating:
4.0
Christopher P. N. M. avatar
Christopher P. N. M.
Author, Ghostwriter And Teacher
Share
"Great messenger, full email marketing"
What do you like best about Gist?

Gist's messenger is especially powerful and I love that I can embed it on not only my website, but other subdomains on my site. Makes it so my visitors can get ahold of me on the fly--and I get notifications by email and on my phone. I can also set up automations so the bot asks questions to try and help the visitor before they need human interaction. Really nice! I also like that Gist has full email marketing--automations, tags, etc.

What do you dislike about Gist?

Gist has a generous free plan, but to take advantage of Gist all over the web and integrate it with other services, only paid accounts in Gist have the ability to use webhooks. This means lower cost services won't integrate easily and it creates a bit of a mess trying to keep contacts in sync across multiple services unless you're willing to pay. But truly $29/mo isn't bad!

What problems is Gist solving and how is that benefiting you?

Gist allows me to be available to my customers EASILY and keeps me from needing to rely on email alone to communicate. The messenger bot has surprisingly become the #1 way my visitors want to communicate.

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