Gist Reviews & Product Details

1. LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native english speakers. 2. The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation. 3. It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for mid-sized audience with just a few thousand subscribers.

1. Email editor could use some improvements. 2. Would be nice to have a more robust CRM module.

Our main use of Gist is for customer support via the Live Chat functionality on our corporate website. This was the strongest selling point when they released the service and still is the main reason we use it. It also functions as a lightweight CRM and has many lead generation tools.

You got all in one place: contacts, your Newsletter campaigns, Chatbot communication and more. The look is very clean and I like UX.

There is no German version available. Parts of the plattform are in Beta version whereas other parts are not. So sometimes it switches depending on what you are working on.

We are currently running our Newsletter campaign via Gist. Benefit is definately that we can keep the communication with our users in one place.

I love that I can manage all of my customer contacts and support channels from a single portal

Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful.

I manage all of my mailing lists / customers / support / knowledge base with Gist. It is a single portal for all of these key avenues.

The product is constantly updated. For example, recently added new chips and they are cool: - Live View - Message Sneak Peak - AutoCapture - Zoom integration Cool and clear interface. Once set up and forgot

- Need webhook in standart plan - Need email constructor

We use on the company's website for the qualification of new leads and communication with existing customers

I'd compare Gist to Intercom. It's a platform for managing your customer contacts and your communications with them. You can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels. We use Gist for managing support and for communicating with property owners. I've not once experienced and outage. It always performs quickly. There's an iOS app. User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side.

The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support.

Managing support via email is untenable. Stuff gets lost. Wires get crossed. Aggregating support enables us to provide higher quality service to our customers. It also allows team members to add notes, so we can have a record of why any given decision was achieved.

Gist has come a long way. From simple email and live chat to full fledged email automation, chat bots and knowledge-base. We've been using Gist for quite some time now—and all though there were bumps in the road—we're still sticking around because we believe in the product and founder.

There aren't many design customisation options for the knowledge base. And the main dashboard is sometimes slow.

Having our entire team in the loop on the shared inbox is such a time saver!

The best part of Gist is it allows me to segment and target different messages to different users based on the actions they take on my website through email, or in my case live chat. Their segmentation and automation capabilities provides endless possibilities. Additionally, their integration with Zapier means I can connect all aspects of my marketing stack with Gist.

Gist does take some time to setup and implement - so it's not exactly plug and play. It would be great if they had more resources for training and guides. Additionally, I look forward to more direct supported integrations with other platforms and tools.

Initially, I wanted a simple chat interface for my website. After implementing Gist, I realized there's a ton more opportunities with their rich feature-set of automation tools.

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

This tool help us to solve all our marketing automation needs, from email to knowledge base to share knowledge with our customers.

We use the chat feature the most it has increased our engagement and retention by allowing us to respond to website visitors in realtime or within the next day. The chat rules create an engaging prompt for visitors. We are also building out a Knowledgebase with Gist and will be using them for our drip campaigns in the near future.

Some of the customizations could be improved. Although colours are customizable it would be nice to have greater control over Email layouts and pop-up layouts. That being said Gist has improved immensely since we started using them.

We are using Gist for customer engagement and tracking on the Website. We also use them for our knowledge base and we are starting to move our mail campaigns to them. This has been a great help as it mean one software has replaced three previous services, providing a significant savings.

I have multiple websites which I am running for my business and it has host of landig pages, signup pages, demo pages, trial pages and other places where I was looking to increase conversions. I have used other similar products to achieve the goal but I find this product to be better than other for its price and features that it offers. I love the support I get and the knowledge they have developed in order to handhold the new users.

Not much that I could experience here. I would love to see the product add more features though in the future.

It is our go to Customer Engagement tool.

We love using Gist, and using it for years (since they were Convertfox) and after some time they are rebranded to Gist. The platform itself is a great solution for any business that provides support to its users. Also, it has Email Marketing, and other options like Surveys, forms, etc., which made us to switch to gist to get all these features under one platform instead of subscribing to multiple platforms, I mean we need to have support software, email marketing software, feedback software, but with gist we have all these features under one platform.

I understand that businesses grow, but when we make promises to the users, we should keep that promise. We have purchased their LTD a few years ago, but after rebranded to gist, we lost access to our LTD account, and it was deactivated, no proper response from the team at all. Otherwise, the platform is great, customer support is good. Animations of the live chat widget could be improved, and the UI as well.

Our primary use case is to offer support to our users via live chat, build chatbots, and knowledgebase, and we also use it to send promotional emails to our customers and leads. Additionally, we create forms and surveys to ask for feedback from our users to improve the services we offer.

1. The software provides a unified inbox for centralized customer communication, streamlining interactions. 2. Analytics and reporting tools provide valuable insights into customer interactions and team performance. 3. GIST offers a comprehensive feature set for effective customer support. 4. Automation and chatbot functionality save time by handling routine tasks and inquiries. 5. The knowledge base empowers customers with self-service options, reducing support ticket volume.

1. Customization of the software may require technical expertise or support assistance. 2. Some users may find that the available support resources and documentation could be more comprehensive. 3. The pricing structure of GIST may not be suitable for all budgets. 4. There may be a learning curve during the initial adoption of GIST. Integration limitations might arise with specific systems or software used by businesses.

1. Streamlining customer communication from various channels. 2. Enhancing customer support and satisfaction. 3. Saving time through automation and chatbots. 4. Increasing customer engagement and interaction. 5. Providing valuable analytics and insights. 6. Facilitating efficient team collaboration. 7. Supporting scalability and business growth.

The platform itself is easy to use, and more affordable when comparing to its competitors. We can have a live chat, email marketing, chatbots, forms on all on a one platform, crazy, right? It does everything for us, from customer support to marketing. And it is good to have all these options under the same platform, so we don't have to login to other platforms for different use cases.

The animations of the Chatbox could improved much, the animations are not good at the moment, also the widget is not working on some scenarios, which have reported by our users.

We use Gist to provide Live Chat support to our users so far, and we have a knowledgebase created with Gist, which is working well. And sometimes we use Forms, and Surveys.

Pricing and uptime. It's cheaper and time-saving for small businesses to use Gist than subscribing to the same features on another platform.

The integration script on the website can slow down website speed. At times, the notifications of live chat on website is slow to reach us.

Live Chat and shared inbox for consolidating communications. Email marketing for sending newsletter and communication emais.

CRM + LiveChat + Automation + Knowledge base in a single tool!

Despite of language support other than English on the LiveChat, it does not have the same when conversations are transfered to email conversations.

Supporting my customers fast and tracking tickets

I use Gist mainly for chat support and knowledge base

I would love to see a more friendly support team. Dark mode colors are awful, you should improve them!

Gist helps me understand my audience and offers a better support

Fair usage policy. Easy interface and easy learning curve for the software!

I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place.

Communicating across the board with all of our clients.

Gist was easy to set up and user friendly. You can easily assign to other colleagues, and track the process.

The notifications do not always come through so you have to have it constantly open.

Its easy to determine what contact is geniune and what is spam.

Gist offers an affordable pricing plan with rich tools to boost your business. It can help use for customer support by livechat, nurture lead, email marketing. We also can set up the workflow to automate the process from the time user opt-in to sales.

Cannot use embed form to my landing page. We can use popup form or Welcome Matt, but there're some use cases that we need to embed our form. We can easily do this with Hubspot. Hope Gist will implement this feature soon.

With me, Gist is a CRM to capture lead, customer support and sales. I have to used Hubspot but it's quite expensive. Gist offers mostly the same features with very affordable price (I owned a lifetime deal).

Gist's messenger is especially powerful and I love that I can embed it on not only my website, but other subdomains on my site. Makes it so my visitors can get ahold of me on the fly--and I get notifications by email and on my phone. I can also set up automations so the bot asks questions to try and help the visitor before they need human interaction. Really nice! I also like that Gist has full email marketing--automations, tags, etc.

Gist has a generous free plan, but to take advantage of Gist all over the web and integrate it with other services, only paid accounts in Gist have the ability to use webhooks. This means lower cost services won't integrate easily and it creates a bit of a mess trying to keep contacts in sync across multiple services unless you're willing to pay. But truly $29/mo isn't bad!

Gist allows me to be available to my customers EASILY and keeps me from needing to rely on email alone to communicate. The messenger bot has surprisingly become the #1 way my visitors want to communicate.