All the terms that you agree to when you sign up for a Findstack
product.
From everyone at Findstack, thank you for using our platform! We build
it to help you shine bright in the online dating world. There are thousands of people like you using
Findstack every day. Because we don’t know every one of our
customers personally, we have to put in place some Terms of Service to
help keep the ship afloat.
When we say “Company”, “we”, “our”, or “us” in this document, we are
referring to Scripted Ventures Ltd.
When we say “Services”, we mean our websites, including Findstack.com, and any related products created and maintained by
Scripted Ventures Ltd, whether delivered within
a web browser, desktop application, mobile application, or another
format.
When we say “You” or “your”, we are referring to the people or
organizations that own an account with our Service.
We may update these Terms of Service ("Terms") in the future. Typically these changes have been to clarify some of these terms by
linking to an expanded related policy. Whenever we make a significant
change to our policies, we will refresh the date at the top of this page
and take any other appropriate steps to notify account holders.
When you use our Services, now or in the future, you are agreeing to the
latest Terms. There may be times where we do not exercise or enforce a
right or provision of the Terms; however, that does not mean we are
waiving that right or provision. These Terms do contain a limitation of our liability.
If you violate any of the Terms, we may terminate your account. That’s a
broad statement and it means you need to place a lot of trust in us. We
do our best to deserve that trust by being open about who we are, how we work, and keeping an open door to your feedback.
Account Terms
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You are responsible for maintaining the security of your account and
password and for ensuring that any of your users do the same. The
Company cannot and will not be liable for any loss or damage from your
failure to comply with this security obligation.
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You are responsible for all content posted to and activity that occurs
under your account, including content posted by and activity of any
users in your account.
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You must be a human. Accounts registered by “bots” or other automated
methods are not permitted.
Payment, Refunds, and Plan Changes
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If you are using a free version of one of our Services, it is really
free: we do not ask you for your credit card and — just like for
customers who pay for our Services — we do not sell your data.
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For paid Services that offer a free trial, we explain the length of
trial when you sign up. After the trial period, you need to pay in
advance to keep using the Service. If you do not pay, we will freeze
your account and it will be inaccessible until you make payment. If
your account has been frozen for a while, we will queue it up for
auto-cancellation.
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If you are upgrading from a free plan to a paid plan, we will charge
your card immediately and your billing cycle starts on the day of
upgrade. For other upgrades or downgrades in plan level, the new rate
starts from the next billing cycle.
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All fees are exclusive of all taxes, levies, or duties imposed by
taxing authorities. Where required, we will collect those taxes on
behalf of the taxing authority and remit those taxes to taxing
authorities.
Cancellation and Termination
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You are solely responsible for properly canceling your account. Within
each of our Services, we provide a simple no-questions-asked
cancellation link. You can find instructions for how to cancel your
account in our Cancellation policy. An email or phone
request to cancel your account is not automatically considered
cancellation. If you need help canceling your account, you can always contact our Support team.
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All of your content will be inaccessible from the Services immediately
upon account cancellation. Within 30 days, all content will be
permanently deleted from active systems and logs. Within 60 days, all
content will be permanently deleted from our backups. We cannot
recover this information once it has been permanently deleted.
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If you cancel the Service before the end of your current paid up
month, your cancellation will take effect immediately, and you will
not be charged again. We do not automatically prorate unused time in
the last billing cycle. See our Fair Refund policy
for more details.
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We have the right to suspend or terminate your account and refuse any
and all current or future use of our Services for any reason at any
time. Suspension means you and any other users on your account will
not be able to access the account or any content in the account.
Termination will furthermore result in the deletion of your account or
your access to your account, and the forfeiture and relinquishment of
all content in your account. We also reserve the right to refuse the
use of the Services to anyone for any reason at any time. We have this
clause because statistically speaking, out of the hundreds of
thousands of accounts on our Services, there is at least one doing
something nefarious. There are some things we staunchly stand against
and this clause is how we exercise that stance. For more details, see
our Use Restrictions policy.
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Verbal, physical, written or other abuse (including threats of abuse
or retribution) of a Company employee or officer will result in
immediate account termination.
Modifications to the Service and Prices
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We make a promise to our customers to support our Services until the end of the Internet. That means when it comes to security, privacy, and customer
support, we will continue to maintain any legacy Services. Sometimes
it becomes technically impossible to continue a feature or we redesign
a part of our Services because we think it could be better or we
decide to close new signups of a product. We reserve the right at any
time to modify or discontinue, temporarily or permanently, any part of
our Services with or without notice.
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Sometimes we change the pricing structure for our products. When we do
that, we tend to exempt existing customers from those changes.
However, we may choose to change the prices for existing customers. If
we do so, we will give at least 30 days notice and will notify you via
the email address on record. We may also post a notice about changes
on our websites or the affected Services themselves.
Security, and Privacy
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We reserve the right to temporarily disable your account if your usage
significantly exceeds the average usage of other customers of the
Services. Of course, we’ll reach out to the account owner before
taking any action except in rare cases where the level of use may
negatively impact the performance of the Service for other customers.
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We take many measures to protect and secure your data through backups,
redundancies, and encryption. We enforce encryption for data
transmission from the public Internet. There are some edge cases where
we may send your data through our network unencrypted. Please refer to
our Security Overview for full details and our Security Response page for how to report a security incident or threat.
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When you use our Services, you entrust us with your data. We take
that trust to heart. You agree that Findstack may process your data
as described in our Privacy Policy
and for no other purpose. We as humans can access your data for the
following reasons:
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To help you with support requests you make. We’ll
ask for express consent before accessing your account.
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On the rare occasions when an error occurs that stops an
automated process partway through. We get automated alerts when such errors occur. When we can fix
the issue and restart automated processing without looking at any
personal data, we do. In rare cases, we have to look at a minimum
amount of personal data to fix the issue. In these rare cases, we
aim to fix the root cause to prevent the errors from recurring.
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To safeguard Findstack. We’ll look at logs and
metadata as part of our work to ensure the security of your data
and the Services as a whole. If necessary, we may also access
accounts as part of an
abuse report investigation.
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To the extent required by applicable law. As a UK
company with all data infrastructure located in the UK, we only
preserve or share customer data if compelled by a UK government
authority with a legally binding order or proper request under the
Stored Communications Act, or in limited circumstances in the
event of an emergency request. If a non-UK authority approaches
Findstack for assistance, our default stance is to refuse unless
the order has been approved by the UK government, which compels us
to comply through procedures outlined in an established mutual
legal assistance treaty or agreement mechanism. If Findstack is
audited by a tax authority, we only share the bare minimum billing
information needed to complete the audit.
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We use third party vendors and hosting partners to provide the
necessary hardware, software, networking, storage, and related
technology required to run the Services.
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Under the California Consumer Privacy Act (“CCPA”), Findstack is a
“service provider”, not a “business” or “third party”, with respect to
your use of the Services. That means we process any data you share
with us only for the purpose you signed up for and as described in
these Terms, the Privacy policy, and other policies. We do not retain, use, disclose, or sell any of that information
for any other commercial purposes unless we have your explicit
permission. And on the flip-side, you agree to comply with your
requirements under the CCPA and not use Findstack’s Services in a way
that violates the regulations.
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These Terms incorporate the Findstack Data Processing Addendum (“DPA”) when the EU General Data Protection Regulation (“GDPR”) or United
Kingdom General Data Protection Regulation (“UK GDPR”) applies to your
use of Findstack Services to process Customer Data as defined in the
DPA. The DPA linked above supersedes any previously agreed data
processing addendum between you and Scripted Ventures Ltd relating to your use
of the Findstack Services.
Copyright and Content Ownership
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All content posted on the Services must comply with UK copyright
law. We provide details on how to file a copyright infringement claim.
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You give us a limited license to use the content posted by you and
your users in order to provide the Services to you, but we claim no
ownership rights over those materials. All materials you submit to the
Services remain yours.
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We do not pre-screen content, but we reserve the right (but not the
obligation) in our sole discretion to refuse or remove any content
that is available via the Service.
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The Company or its licensors own all right, title, and interest in and
to the Services, including all intellectual property rights therein,
and you obtain no ownership rights in the Services as a result of your
use. You may not duplicate, copy, or reuse any portion of the HTML,
CSS, JavaScript, or visual design elements without express written
permission from the Company. You must request permission to use the
Company’s logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any
permissions if you violate these Terms.
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You agree not to reproduce, duplicate, copy, sell, resell or exploit
any portion of the Services, use of the Services, or access to the
Services without the express written permission of the Company.
Features and Bugs
We design our Services with care, based on our own experience and the
experiences of customers who share their time and feedback. However,
there is no such thing as a service that pleases everybody. We make no
guarantees that our Services will meet your specific requirements or
expectations.
We also test all of our features extensively before shipping them. As
with any software, our Services inevitably have some bugs. We track the
bugs reported to us and work through priority ones, especially any
related to security or privacy. Not all reported bugs will get fixed and
we don’t guarantee completely error-free Services.
Liability
We mention liability throughout these Terms but to put it all in one
section:
You expressly understand and agree that the Company shall not be
liable, in law or in equity, to you or to any third party for any
direct, indirect, incidental, lost profits, special, consequential,
punitive or exemplary damages, including, but not limited to,
damages for loss of profits, goodwill, use, data or other intangible
losses (even if the Company has been advised of the possibility of
such damages), resulting from: (i) the use or the inability to use
the Services; (ii) the cost of procurement of substitute goods and
services resulting from any goods, data, information or services
purchased or obtained or messages received or transactions entered
into through or from the Services; (iii) unauthorized access to or
alteration of your transmissions or data; (iv) statements or conduct
of any third party on the service; (v) or any other matter relating
to these Terms or the Services, whether as a breach of contract,
tort (including negligence whether active or passive), or any other
theory of liability.
If you have a question about any of these Terms, please contact our Support team.