Gist Reviews & Product Details

One of the things that has impressed me most about Gist is that it strives to bring everything under one platform. Having the ability to run chatbots, launch drip feed campaigns, do an email blast, connect to your calendar, track users and more in one platform is not unique...but getting it all for free or low or low cost is. I have used some big-end products before and they are great, but they are also designed for the big-end of town and are largely not cost effective for your small-medium businesses. The value that Gist delivers is actually pretty phenomenal when you start working out how many systems it can potentially replace. Even their free plan incorporates full features, so it's a pretty easy choice to at least try it out. The additional kudos however goes to the fact that they continue to add value to their platform. The most recent additions have included web forms and pop-up tool which demonstrates they are a growing company that is willing to invest in its own platform as well as its customers.

Like most all-inclusive software packages, there's a bit of a steep learning curve in how it all fits together and getting the initial integrations set up. I've also found the terminology to be somewhat different to some of the other marketing platforms I've tried in the past, which at times is confusing. That said, they have a pretty comprehensive tutorial and education system to back up their platform and a growing network of users for collaboration and continued learning. On the email marketing side, they don't have design templates to choose from, so you have to create and upload your own in HTML.

I'm still in the early days of putting it's through its paces, however Gist will ultimately replace three existing separate software systems that I am using which is 1. Email marketing tool, 2. Drip feed Tool and 3. Chatbot tool and potentially even more tools via forms and pop-ups. As mentioned earlier, having all these under one roof for a low price is one of the major appeals of the platform compared to similar service providers on the market. As well as using for my own business, I also see it as a good cost effective alternative for my small business clients, particular the ones that are similarly currently using multiple platforms and paying multiple subscription fees.

Have everything I need to manage the marketing efforts.

Need more integrations from other platforms.

CRM, Chat, Email Marketing, this tools connected create Magic!

I love that Gist pulls together several different types of customer interactions and ties them together in one location. I love being able to see who has interacted with what emails, chats, etc. Not only can you get in touch with your customers with email/chat, but you can also have the ability to create a knowledge base and better service your customers.

The emails are still a little basic. You can code a custom email template, but I wish there was a way to pick from several different email formats or the ability to customize those in greater detail.

Before implementing Gist, I didn't have an easy and straightforward solution for live chat on my website. Additionally, I was using a separate email provider. What made me switch to Gist was the ability to have my email and chat platforms united in one tool, rather than having two separate tools that didn't talk to one another. It makes it much easier to capture leads (either through the lead form or through the chat functionality) and to follow up with those leads through chat and email.

It's resend email to people who have not opened the email feature.

Get gist needs to work on the reporting side of things, there's not enough data

Being with MailChimp restricted us in many ways, we couldn't truly engage with people on a massive scale, Get Gist allows us to create workflows and drip campaigns far more efficiently

When I first started using Gist it was in a beta stage (and was called ConvertFox). Over a short period of time they grew their team and product to a serious All-in-one platform for customer support, live chat, marketing, drip-feed email campaign and much more. I love that the team develops the tool so fast and efficient.

Sometimes it can be a bit slow, but I guess most tools that are THAT powerful need a bit of time to load.

We offer live chat support to our customers, use their CRM to keep track of our customers and how they behave and we also occasionally send emails via their system. In the future we want to integrate even deeper.

The one thing that we absolutely love with Gist is how stunning the live chat looks on our website! The live chat is easy to implement and set up. Now our visitors can instantly get our support and in return, we get to collect the leads! 3 things we like the best: - Easy to use live chat - Robust email marketing automation - Stunning forms and knowledge base

There is not much that we dislike about Gist. They are constantly improving and adding features. If we were to pick two things, for now, it would be: - A bit of a learning curve - Even more integrations would be great

We have tried many applications that offer live chat support and email marketing automation and nothing has come close to what Gist has to offer! One business problem we had was providing live support on our website. With Gist we have solved that problem, thanks to its amazing live chat feature!

- One solution for most of the main tasks - Easy to start - great support

currently I like what I see a lot and there is nothing to dislike

- better support - better connection to website visitors and their questions - integrated messaging via chat, E-Mail, campaigns

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features.

For us, there is nothing to dislike. We cannot fault their product or their customer service.

Live customer support, Knowledge Base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application and our website, and more.

The Support/Sales chat feature and knowledgebase is awesome and better then I've seen on other platforms

The learningcurve is a bit steap especially with the automation in relation to mailcontacts but once you get it working, it's awesome!

Basically a lot of my customer journey issues, fast contact on my website via chat made me a lot of money already!

I'm actually shocked at how similar this is to the competition but at a much much lower price. You don't understand how awesome the product is unless you come from something else that is almost identical. In this case, an exact replica with almost all of the same features but with a much lower pricing hassle is a huge win here. I wish I found this sooner. It literally does all the Marketing, Sales, Support aspects that the other service provides but at ONE price. Its incredible how similar they are too.

I wish their live chat support worked during US hours. I often have to wait until the next day to get the appropriate response or get the fixes I need; however, I'm ok with it.

Full service marketing automation platform that works extremely well.