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Tidio Reviews: 4.7/5 — Highly Rated
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations across websites, email, Facebook Messenger, and Instagram. Its intuitive chatbot builder allows users to automate responses and lead generation without any coding. With features like visitor tracking, customizable chat widgets, and CRM integrations, Tidio is a powerful tool for improving customer experience and increasing sales conversion rates.
• Live Chat: Provides immediate, real-time communication with website visitors through a lightweight widget. 
• Lyro AI Agent: An AI-powered conversational agent capable of handling up to 64% of common customer inquiries, allowing your team to focus on more complex tasks. 
• Flows: A visual automation builder that enables the creation of rule-based chatbots to automate customer interactions and responses.
• Help Desk: A ticketing system that organizes customer inquiries, integrates with various communication channels, and supports efficient issue resolution. 
• Multichannel Integration: Supports integration with platforms like Facebook Messenger, Instagram, WhatsApp, and email, consolidating all communications into a single interface. 
• Analytics Dashboard: Offers insights into customer interactions and team performance, aiding in data-driven decision-making.
• Customization and Multilingual Support: Allows for widget customization to align with brand identity and supports multiple languages to cater to a diverse customer base. 
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
Enterprise
|
| Ease of use |
Beginner
Intermediate
Advanced
|
| Deployment | Browser Extension, Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Linux, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Live Online, Videos, Webinars |
| Languages | Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovene, Spanish, Swedish, Turkish |
Compare Tidio with other popular tools in the same category.
Tidio is perfect and always helps us to build what we want to build
Thy restricted online support now which is bad
It is solving all our chat bot need
Hi, I am using Tidio for my website for more than 6 months. and it's really very handy and useful it automates most of the tasks. I really recommend this to you
it's really very handy and useful it automates most of the tasks. I really recommend this to you and I dislike the pricing but the free version provide you almost all the things
it's really very handy and useful it automates most of the tasks. I really recommend this to you
Tidio makes setting up automated chats a breeze. Use built in templates or customize from scratch!
At this moment everything is working as intended
We cannot be as responsive as clients today demand. It's great to have automated responses prepared so that clients can be informed the instant they ask the question!
Very easy to understand UI and flexibility
Installing the chatbots into a wordpress site seems a bit buggy
Easily connecting with existing users via our platform as well as talking to leads from the landing pages is solving our client communication needs both from customer service and lead generation perspective
The way we can chat directly with people who visits our website is amazing. Sending automation message after a certain delay is a great way to engage with futur buyers.
I don't see features that I don't like in Tidio. The inside I can give to increase the power of Tidio is to be able to see the message pop up on mobile. We can see it on computer (the little text that says "hey, I'm here to help") but on mobile only the logo of the Chatbot appears. Also, when we use Tidio in French the number of characters (for the text pop up) that we can type are limited because French words are longer than English words. But Tidio is a great chatbot tool.
When visitors comes on my website they leave quickly. Thanks to the Tidio Chatbot the most qualified prospects ask me questions and it helps me to convert quickly those visitors into clients.
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
A long time ago there was a bit of spam that made it through but it was quickly resolved and customer support was amazing! Haven't had problems since. I think it's awesome to see how they're always adding features/etc without trying to nickle and dime us.
We used to use a static ticketing service that just made things take too long and customers felt like they were being put off. Tidio provides a smoother experience making it easy for people to reach us when we're available and to get replies when we need to get back to them later. They recently added in a feature that allows you to manage chats as support tickets and that's awesome! I'm a fan and I tell all my customers about them. Much more affordable than the competitors and just look and feel better too so it doesn't look like something from the first years of the 2000s'
I recommend Tidio especially to those looking for a solution to answering quickly with or without a bot. There I'd an accompanying app to help you stay on top of incoming messages and to help track your team.
I don't see any. It's a great platform. Simple and powerful.
Helping us to keep pace with those who reach out to us.
I loved the quick setup of Tidio. I had good UI/UX and awesome customization. So much is included in the free plan itself. Tidio is better than all of its competitors.
If you're new to Tidio, it's easy to set up, and if you need advanced features you may have some trouble trying to navigate and pretty much install your thing. It's still good though.
I see that Tidio helps me get more returning visitors to the site and it helps to increase my exposure. Generally, the more times they see me, the higher their likelihood of buying. That's really good,
It's easy to use, looks good on the website and fits my needs perfectly.
The free plan is a little limited, but that is to be expected.
Quick customer support, that doesn't involve email or tickets.
Tidio has helped me to increase my response time, to develop a closer relationship with my costumers, and the chatbots kept my presence on even when i can't be around
Only thing i dislike is the free version ending too fast.
Tidio is solving my time to answer a costumer, my lead conversion rate has increased 100%, i'm more productive with Tidio and my business is starting to fly.
