Tidio Reviews & Product Details

The intuitive chat bots can actually take care of your customers before you come around. Chat bots come in handy when you are not always around and available to attend to your visitors.

I have yet to identify a feature on Tidio that's not helpful.

Tidio helps with leads monitoring and I currently use that to follow up with site vsitors

Easy to learn, set up, and teach. User-friendly and you can basically do anything you want for providing a chatbot in a specific site.

limited option on the design side of the app.

You can create a chatbot where users get the answer to FAQs, as well as chat directly with your client.

From a pricing standpoint, Tidio is excellent. They are very reasonably priced, with great tech support and very good features.

I don't dislike anything about Tidio. They do a great job.

It looks professional and is easy to use.

It was easy from the beginning. Creating an account, setting everything up and integrating with my site was a breeze. Mobile and desktop apps make managing everything easier.

No complaints so far but I've been using it for just a couple of days. Maybe that I haven't found it sooner.

Quicker and more efficient communication with customers. Managing my customer support queries on the go thanks to the mobile app.

Tidio is really easy to use and looks great on the front end. I like that they don't limit the chat interface to a single website, which is great for my specific use case. I have the chat on my teaching website so that students and potential students (I am in higher ed) can reach out to me immediately. I also have it on my consulting website. I can monitor and get leads from both sources simultaneously. The price point is also really good for this option. I wish the email marketing was more competitively priced with Mailchimp, but Tido is more intuitive when it comes to segmentation and the fact any chat lead is added to the email marketing list saves a lot of manual processing. Works well on WordPress--easy setup and maintenance.

So far, I do not dislike anything. I haven't had to use customer support. I haven't experienced any technical issues. If I do discover something worth noting, I will update my review.

Being able to offer real-time chat with learners in my course at my university as well as my career coaching courses (for my consulting business) in real time increases engagement among these groups, which has improved my evaluation scores. Being able to simultaneously interact with both groups at one time from a single dashboard is great!

Makes communicating with customers simple and instant

Nothing it's great and I highly recommend it

Effective instant communication

It gives me a live chat with customers on my website, I can even see what there typing out before it's sent so I can start my responses early.

The plan structure is a little annoying, the bots are triggered by a lot of non-customers looking for my contact info to solicit me and they use up your plan

My customers have questions and Tidio helps me to answer them quickly and with a personal touch

All of its features plus the price! The agent who got in touch with me and gave me the demo on how to use this tool went above and beyond to accommodate my requirements.

Nothing as such- perhaps would know more as time goes on.

By having the live chat and widget system on our website. Extra points for being so cost-effective and easily customizable!

The easiest tool that I have used compared to other competitors, easy design, easy setup and easy to use.

The downside is that I can't use my email adress as inbox

Contact with our customers and leads

Tidio chat is simply amazing. You can track your leads easily, see who is on your website and what they are doing there. Super amazing tool

Wish it was a full fledged CRM but still super awesome tool

Communicating directly with our customers and leads

I never miss leads, previously people would login and browse without buying but now I'm able to intercept them while they are shopping and assist with any questions

The robot limits, would be nice if we got at least double the figure for automated robots

I don't miss business leads, with Tidio people are able to Shop outside office hours and we're able to assist them first thing in the morning when they leave their details.

Tidio is fantastic for interacting with your customers. Being able to offer advice / sales talk to them while they are browsing is great. The setup is super easy.

There is a bug when trying to integrate woocommerce where it says "enable the API", but its already enabled.... Other than this nothing I dislike as it still works.

Being able to talk to customers while they are browsing on our site.

i think tidio have best design compared to other live chats amazing features and really good plans

nothing i think its very good live chat !

they always support us with fast answer i really like this app

Tidio est facile à installer. En tant que débutant je l'avoue, car celà m'as pris à peine 2 min pour terminer la configuration. Le résultat m'as laissé sans mot. J'ai pas regretté mon choix. Je recommande

Tidio est présent un design très simple. J'aurai aimé un peu plus de facilité pour la configuration manuelle de l'affichage. Et aussi, il faut revoir la vitesse. J'ignore si c'est uniquement à mon niveau.

Tidio me permets une interaction facile avec mes visiteurs.

Very easy to set up, very affordable and on the spot. Templates are a time saver.

Nothing so far it's never failed. Sometimes the chat disconnects if i'm using the app on the phone. But i'm not sure if is just the customer who leaves the site.

I can tell when a customer is on my website and see if they are reviewing my proposal.

It is very easy to integrate, and then the mobile app is amazing allows for very quick replies - also the ability to actually see what page website users are currently on

There isn't really anything that has come up so far that I can say that I dislike. Maybe the fact that removing tidio branding is not included, but the frontend looks better than a lot of other products

Reaching customers, previously all customer queries we took were through email, but in 2023 email is a dying form of communication for todays consumer who wants immediate answer satisfaction

It is so simple to install. You just have to copy the code and put it on your homepage. And you can see a nice chat icon appear on your website. It is customizable and you can greet your visitors however you want.

There is nothing that I dislike about Tidio.

I am a designer and I used Framer to launch my design portfolio. For designers its really important to add a contact button on their homepage. After some time nobody was contacting me because no one wants to write a lengthy email. So I decided to add a chat Icon so people can simply talk to me whenever they want to.

This is by far the best chat integration that I have used. So many options and automations. Really makes everything a lot easier. Would give more than five stars if I could!

Nothing at all. This chat system is amazing

Engaging immediately with customers and collecting emails for leads and newsletters. It definitely makes me more productive. This chat is helping with just about everything when it comes to instant communication for my website.

Tidio is perfect and always helps us to build what we want to build

Thy restricted online support now which is bad

It is solving all our chat bot need

Tidio makes setting up automated chats a breeze. Use built in templates or customize from scratch!

At this moment everything is working as intended

We cannot be as responsive as clients today demand. It's great to have automated responses prepared so that clients can be informed the instant they ask the question!