Tidio Reviews & Product Details

Tidio is the best chat bot we've used and we've used several different ones. The best part is you can create your own bot and incorporate photos, custom discussion pathways, web visitors don't even have to type their question, they can select one of the text bubbles that best describes their problem or the subject they want more info on. You can check out our chatbot at curbsidelaundries.com It did take time to build the custom chat bot, but now it is like an employee/ sales person that fields questions day and night. You can also use a simpler premade bot if you want too.

It'd be nice if you could have more operators (users that can log in) without having to pay for each one. Also, the system wants you to have multiple operators that are live...and it is a little bit of a challenge to have the system send external e-mails. We were able to rig it so it lets us know about leads and e-mails our sales e-mail account, but I would like the system to be able to e-mail web visitors stuff and e-mail us with specific info to specific e-mail addresses, then we could use this form to e-mail us at support. It seems like limiting outbound e-mails is a way to sell more operator licenses. But I'd be willing to pay for outbound e-mails, it'd make the chat bot a lot more powerful. THis is still the best chat bot out there that I've found and the bot creation tool is incredible and easy to use.

Bring in sales leads and alert us about tech support too

I was skeptical about Tidio at first. Honestly, this has increased our results and our visitors are more engaged than ever.

There's not a lot I don't like about Tidio. Perhaps they can add more features for the starter package.

Creating credibility

How easy it was to design a workflow and create useful tools to engage customers

More templates would be useful I think. Overall it's easy to create your own though

Engaging and up selling customers

I was one of the early beta testers many years ago. What i like the most is that they do hear their customers and improve the service month by month. The app has grown so much and keeps offering value.

Probably the connection to whatsapp might be the final stapple, alas not necessary at the moment since the messages go directly to the area you need to. So it's cool for now.

Lead contact, and channeling to correct area.

It’s simple and straightforward to setup the chat, and most of questions our clients have can be answered quickly. I also enjoy the fact that the app sends live notifications for site visitors and chats.

I would like to have more capability on mobile, and also the possibility to edit the chat responses and sequences via mobile. I would also like to be able to incorporate videos.

The features Tidio offers provides are solving problems related to time management. Instead of having to chat with site visitors, Tidio provided logical responses.

It is very user-friendly and the support has always been helpful whenever we need assistance.

None that I can think of. Tidio has been a well suited platform for our customer service needs.

Tidio provided us a simple platform for our live chat.

What I like best about Tidio is its ease of use and customization options. The software is very simple to set up and integrate with a variety of platforms, and the user interface is intuitive and user-friendly, making it easy for businesses to manage and monitor their live chat support. The chat widget is highly customizable, and businesses can easily adjust the look and feel to match their brand, which is a nice touch.

some businesses may find their pricing plans to be a bit on the high side compared to other solutions in the market. The cost may not be ideal for businesses with a large volume of chats or a big team of operators, but it may still be a good choice for many organizations based on their specific needs and budget.

Tidio has helped me to improve my customer experience by providing an easy-to-use live chat solution for my website. The software integrates seamlessly with my platform, and the user interface is intuitive and user-friendly, making it easy for me to manage and monitor my live chat support. The customizable AI chatbot handles simple customer inquiries automatically, freeing up my team to focus on more complex tasks, and the analytics tools provide valuable insights into customer behavior.

We are using Tidio as a chat platform between our Operations Department and the volunteers who are participating in Civil Protection programs. It has helped us in so many ways during our operations. Support team is truly very supportive and active! Fast, reliable and easy!

There are too many ads about adding new subscriptions, the start page has unnecessary information and navigation is not good when it comes to changing from the main page to our chats.

Better connection with the volunteers on the road and better communication between the operations department and the volunteers. Instant video and pictures from the field of action.

The ease of use, intuitive menus, and customizable look of the chat on the front end really sets this apart from the competition for us. The free features make Tidio a fully functional product, but the pro features are highly useful and valuable! So no matter your budget, Tidio will not feel like you are being 'forced' to upgrade to a plan that has features you do not need.

There is not much to dislike about Tidio honestly and have to get nitpicky here. Being able to mark customer service notes about a customer or conversation would be a beneficial feature that is not present. When you log in, it encourages you to connect your email and social media channels in order to have a centralized customer service hub. Useful for some people, but not for our company.

Customers are far more likely to use a Live Chat solution than look up our contact information and call our phone number. Tidio has improved our customer retention and response time. We are able to assist more consumers due to the ease of contact and communication, the quality of service is higher as we are able to directly link consumers to products, solutions, etc.

We integrated with WordPress, and the process was super simple. No technical knowledge required and signing up was quite painless. As a small business, the freemium model works very well, and we have definitely received some requests for calls that turned into business. It's free, and we are making money from it, that's the best of all worlds. As her business picks up, I do see that we will have to go to a paid model, and I am OK with that.

I did find the pricing models a little confusing. I've also struggled to find out what the difference is between what I get with a paid model and what I get for free. Would be nice to have a clear, concise timeframe for when I am going to have to upgrade. There are other little quirks here and there, but overall this product is amazing.

It's solving two main problems for us. The first and most important is that it gives us a way to connect with our clients. We are able to offer live chat from a desktop computer or mobile device. The second, equally important, is that we are able to use the chatbot and capture leads. We have clients that are requesting phone calls, which becomes business.

They are providing the best automation system. We can create the custom automation as per your requirement

As per visitors' engagement, they are not recommending suggestions

A lot of visitors have left the website without conversion. Conversion rate increased up to 20% for B2B business

As a customer who used Tidio on my travel and tour website,. I found it to be a valuable tool for connecting with leads. The live chat feature allowed me to quickly engage with potential customers and answer any questions they had about my offerings. The chatbots were also helpful in providing information about my services and guiding customers to the appropriate pages on my website. Furthermore, the customization options allowed me to seamlessly integrate Tidio with my brand's aesthetics, providing a professional and cohesive look to my website. This helped build trust with my leads and made them more likely to book a tour with me. In conclusion, I found Tidio to be an excellent tool for my travel and tour business. It allowed me to improve my customer service, connect with leads efficiently, and ultimately grow my business.

I am satisfied with the platform overall.

As a travel and tour website owner using Tidio to connect with leads, I can attest that Tidio is solving the problem of efficiently connecting with potential customers and providing them with information about my offerings. The live chat feature allows me to quickly engage with leads and answer any questions they may have about my tours and services. The chatbots also provide relevant information and guide leads to the appropriate pages on my website, reducing the need for me to constantly monitor the site. Tidio's customization options also enable me to seamlessly integrate the platform with my website and brand, providing a professional and cohesive look to my online presence. This helps build trust with leads and increases the likelihood that they will book a tour with me. Overall, Tidio has been beneficial to me by improving my customer service, allowing me to efficiently connect with leads, and ultimately growing my travel and tour business. It solves the problem of providing efficient and effective customer service and provides numerous benefits, including time and resource savings, improved customer satisfaction, and enhanced customer experience.

Great product, has an awesome support team, all the features I need, and even more.

None at the moment, except maybe the cost, is a bit steep for solopreneurs who just starting up.

Lead generation, getting in touch with the customers.

It works perfectly, it is versatile, it has many integrations. In a word, it is a chatbot service taken to excellent standards!

I don't dislike anything. I am satisfied with all aspects.

Communication with users

User interface is engaging and tidy, the best tool is the landing page feature.auppp

The limitations that come with a set user plan

Simplifying customer support and query processing module