SupportBee background blur
SupportBee Logo
SupportBee
Effortless Customer Support Collaboration
4.2
(5)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

SupportBee Reviews & Product Details

SupportBee Overview
What is SupportBee?

SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedback collection. SupportBee is user-friendly and integrates with various third-party applications to extend its functionality.

SupportBee Categories on Findstack
Ask Questions about SupportBee
What SupportBee is best for?
How does SupportBee compare to Gorgias?
What are the pros and cons of SupportBee?
SupportBee Product Details
Capabilities
API
Segment
Small Business
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
SupportBee Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 03, 2024
SupportBee Logo
5 SupportBee Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
Sep 13, 2023
 Source
Overall Rating:
4.5
AJ
Andrew J.
Founder
Share
"Excellent support queue and knowledge base"
What do you like best about SupportBee?

Does a few things very well. Lightweight support solution, lightweight knowledge base that can be deployed to a custom URL. Ability to set organizational access (everyone in a group can access each other's tickets, etc), and assign tickets to various members of our support staff.

What do you dislike about SupportBee?

Knowledge base could use much (much!) better organizational tools. Anything more than two dozen resources are difficult to organize.

What problems is SupportBee solving and how is that benefiting you?

Manage a support queue for around ~200 active client websites. Knowledge base for our pre-made church website product (easy to spin up) Assigning support tickets to various members of our team.

Enterprise (> 1000 emp.)
Apr 04, 2023
 Source
Overall Rating:
3.5
Tushar P. avatar
Tushar P.
Technical Product Manager
Share
"User-friendly help desk platform"
What do you like best about SupportBee?

SupportBee is a cloud-based help desk software that allows businesses to manage customer support requests from multiple channels, including email, social media, and chat. The platform provides an intuitive interface for managing support tickets, enabling teams to collaborate effectively in resolving customer issues. Some of the key features of SupportBee include multi-channel support, collaboration tools, automation, and reporting and analytics. The platform's simplicity and ease of use make it easy for agents to manage support tickets and respond to customer inquiries efficiently.

What do you dislike about SupportBee?

SupportBee offers pricing plans based on the number of users and support channels, which may make it less cost-effective for small businesses with limited support needs. In addition, some users have reported occasional performance issues or delays when using the platform

What problems is SupportBee solving and how is that benefiting you?

One of the key problems that SupportBee addresses is the need to manage customer support requests from multiple channels, such as email, social media, and chat, in a centralized location. By providing support for multiple channels in one place, SupportBee makes it easier for businesses to track and manage support tickets efficiently. In addition, SupportBee offers collaboration tools such as internal notes and mentions, which enable teams to work together effectively in resolving customer issues. This can help businesses to provide a more cohesive customer experience and improve customer satisfaction.

Mid Market (51-1000 emp.)
Dec 17, 2018
 Source
Overall Rating:
3.5
EP
Elena P.
Cpo
Share
"Nice help desk - easy to start and use, but with simple functionality. "
What do you like best about SupportBee?

integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed

What do you dislike about SupportBee?

no live chat to install, I'd also prefered to have API to launch bots for customer support

What problems is SupportBee solving and how is that benefiting you?

We use for customer support in our SaaS products.

Small Business (50 or fewer emp.)
Oct 04, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Supportbee an Effective Email Ticketing System for Customer Support"
What do you like best about SupportBee?

It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.

What do you dislike about SupportBee?

Free version of this software is with more limitations.one such limitation is there are no teams.

What problems is SupportBee solving and how is that benefiting you?

Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software

Small Business (50 or fewer emp.)
May 04, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Good review"
What do you like best about SupportBee?

Everything is smooth as cream And very easy to use

What do you dislike about SupportBee?

I don't think there is anything to dislike about this

What problems is SupportBee solving and how is that benefiting you?

It's helping in solving problems in easy way