Helpdesk vs SupportBee

Take a look at how Helpdesk and SupportBee stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while SupportBee has been rated 4.2 out of 5 from 5 reviews.
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Helpdesk Logo

Helpdesk

4.6
(30)
SupportBee Logo

SupportBee

4.2
(5)
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Crevio
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5.0
(1)
$29.00/month
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At a Glance
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
SupportBee Logo
SupportBee
Pricing not provided by vendor
Overview
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
SupportBee Logo
SupportBee
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
SupportBee - SupportBee Homepage
View 1 images
SupportBee Screenshots
SupportBee Homepage
SupportBee Homepage
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Pricing
Helpdesk Logo
Helpdesk
No pricing information available
SupportBee Logo
SupportBee
No pricing information available
Reviewer's Segments
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
SupportBee Logo
SupportBee
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Deployment
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
SupportBee Logo
SupportBee
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SupportBee Logo
SupportBee
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SupportBee Logo
SupportBee
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Bitbucket
  • Breeze
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • Flowdock
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • GitHub
  • Google Forms
  • Google Workspace
  • Gorgias
  • Harvest
  • Heap
  • HelloSign
  • Highrise
  • Hotjar
  • HubSpot
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intercom
  • Kanbanery
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Pivotal Tracker
  • Piwik PRO
  • Planbox
  • Podio
  • Podium
  • Qualtrics
  • Recurly
  • Redbooth
  • Redmine
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Sprintly
  • Streak
  • SysAid
  • Teamwork
  • Trello
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Yammer
  • Zoho CRM
  • Zoho Desk
SupportBee Logo
SupportBee
Total integrations: 24
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Bitbucket
  • Breeze
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • Flowdock
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • GitHub
  • Google Forms
  • Google Workspace
  • Gorgias
  • Harvest
  • Heap
  • HelloSign
  • Highrise
  • Hotjar
  • HubSpot
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intercom
  • Kanbanery
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Pivotal Tracker
  • Piwik PRO
  • Planbox
  • Podio
  • Podium
  • Qualtrics
  • Recurly
  • Redbooth
  • Redmine
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Sprintly
  • Streak
  • SysAid
  • Teamwork
  • Trello
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Yammer
  • Zoho CRM
  • Zoho Desk
Top Alternatives
Helpdesk Logo
Helpdesk
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SupportBee Logo
SupportBee
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