Helpdesk Reviews & Product Details

There are several reasons why we chose HelpDesk. It's easy to implement and use. Everyone can understand this tool, regardless of their experience. It's clear, and you can handle multiple tickets at once without any frustration. On top of that, HelpDesk is regularly updated with new features that impress with their usability.

I have no doubts about HelpDesk. It's a great tool and ensures good customer service.

Handling multiple tickets at once which was much needed.

Thanks to HelpDesk, we organized our work in the team and streamlined ticketing processes. We don't need any additional software to solve customer requests quickly and effectively.

We have no comment on this part. Features work well and the product handles all requests correctly.

We were looking to organize and automate the ticketing process and manage the issues our team receive and helpdesk helped the team to better align and do the job right

We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.

Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk.

It is so much easier to use than Zendesk, and we get reporting tools, tags, guest users (viewers) included at a much better price.

In our opinion, HelpDesk is easy to use and intuitive. Our agents had no problem with mastering the features, which is a plus. The whole implementation and data migration are super fast. We have speeded up time-consuming tasks with automated workflows. Support team appreciates that frequently asked questions can be solved in a few seconds with canned responses. It's good to add HelpDesk to your tool list.

Nothing so far, I believe they will keep me updated as usual if the implement some new features.

data migration, automated workflows, organized

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It was very easy to set it with Gmail. It integrates with different tools using Zapier integration.

I don't see any downsides. Everything works as it should.

It helped me put all the customers' requests into a single place. Getting emails from customers and managing them in via email was a pain. Some emails were forgotten or not answered. Thanks to HelpDesk I can set the priorities and never lose any customer feedback.

I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software.

Nothing to complain, everything is executed perfectly.

Responding to customers in time, managing the customer tickets.

HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features.

Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly.

It has help our company in reaching out to many our our customers effectively through social monitoring . we have been able to attend to all our customers through the support of the HelpDesk.

Helps in connecting people for resolving their problems

Not getting any reward from Helpdesk while i am using it since last 2year

All employees internal and external raising tickets for permissions and issue with applications they are facing on daily basis

User interface was very good. It's very to use for beginners

Nothing just some time it's work slow etc

Like any issues there we connect to them. They gave us better solution

Helps manage bugs and issues with tech team.

Could be more interactive and UI friendly.

Ticket management for all issues in my organisation.