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Helpdesk Logo
Helpdesk
4.6

( 30 )

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Helpdesk Reviews & Product Details

Helpdesk Overview
What is Helpdesk?

HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with other tools. HelpDesk aims to streamline the customer service process, improve response times, and enhance customer satisfaction.

Helpdesk Categories on Findstack
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Crevio
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5.0

( 1 )

$29.00/month
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Ask Questions about Helpdesk
What Helpdesk is best for?
How does Helpdesk compare to Zendesk Support Suite?
What are the pros and cons of Helpdesk?
Helpdesk Product Details
Segment
Small Business
Mid Market
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based
Support Chat, Email/Help Desk, Knowledge Base
Training Documentation
Languages English, Polish
Helpdesk Media
Helpdesk - Helpdesk Homepage
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 13, 2025
Helpdesk Logo
30 Helpdesk Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Aug 11, 2022
 Source
Overall Rating:
5.0
JC
Josmary C.
Customer Success Associate
Share
"GREAT software to organize articles and guides"
What do you like best about Helpdesk?

I like the search engine function and the UX design that is very user friendly

What do you dislike about Helpdesk?

Sometimes, the featured articles on the right side of the screen are not related to the one I'm currently on.

What problems is Helpdesk solving and how is that benefiting you?

Help Desk is really helpful in order to organize articles and guides for our customers and even for employees

Mid Market (51-1000 emp.)
Jun 28, 2022
 Source
Overall Rating:
5.0
BQ
Briangely Q.
Customer Service Representative
Share
"HelpDesk is a great software."
What do you like best about Helpdesk?

That I can get assistance from the IT department very fast your because of this software.

What do you dislike about Helpdesk?

At the moment I live everything, there are no bad reviews from now.

What problems is Helpdesk solving and how is that benefiting you?

I don't have to go to the department that helps me, only by using HelpDesk I can get assistance right away.

Enterprise (> 1000 emp.)
Jun 16, 2022
 Source
Overall Rating:
5.0
JP
Jefferson P.
Solutions Consultant
Share
"Best Investment!"
What do you like best about Helpdesk?

How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome!

What do you dislike about Helpdesk?

I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits al those functionalities that are awesome.

What problems is Helpdesk solving and how is that benefiting you?

Well to automate the process of being able to seek some assistance which saves sometime and makes sure that you get assistance from the correct contact person.

Mid Market (51-1000 emp.)
Jun 14, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"HelpDesk"
What do you like best about Helpdesk?

Always find the steps to solve my problem.

What do you dislike about Helpdesk?

At the moment I do not have any bad review

What problems is Helpdesk solving and how is that benefiting you?

Reporting issues to our IT department

Mid Market (51-1000 emp.)
Jun 10, 2022
 Source
Overall Rating:
5.0
SM
Steve M.
Software Engineer
Share
"Perfect client ticketing system"
What do you like best about Helpdesk?

I am able to allocate support admins specific tickets to be handled by them in the departments

What do you dislike about Helpdesk?

Help Desk is a very good platform, all the features work well

What problems is Helpdesk solving and how is that benefiting you?

Managing client communication is easy and makes support work easy and efficient

Small Business (50 or fewer emp.)
Jun 08, 2022
 Source
Overall Rating:
5.0
Rashik M. avatar
Rashik M.
Information Technology Infrastructure Specialist
Share
"Helpdesk review"
What do you like best about Helpdesk?

-Easy to use ticketing sytem -Free trial for 14 days gives rnought time to look into all features - web based application , so can use it anywhere

What do you dislike about Helpdesk?

the graphical interface of the application can be made better.

What problems is Helpdesk solving and how is that benefiting you?

Day to day Task created on ticketing system Easy to monitor task and keep records for future

Small Business (50 or fewer emp.)
Apr 29, 2021
 Source
Overall Rating:
5.0
Reshu J. avatar
Reshu J.
Application Developer Analyst
Share
"HelpDesk - Faster, Better, Smarter !!!"
What do you like best about Helpdesk?

* Help Desk is a one-stop software that provides centralized information and supports management to end-users. * With Help Desk software, one can easily raise their tickets for their respective concerns. * It facilitates to handle queries on the basis of automated routing, prioritization, categorization. * For using Help Desk, we only need a web browser to access help desk services which makes it most effortless and best option among users. * It is suitable for all companies regardless of company size whether it is small or large.

What do you dislike about Helpdesk?

* If we are able to receive notification sound in HelpDesk when message comes then it would be very helpful.

What problems is Helpdesk solving and how is that benefiting you?

* HelpDesk able us to work on tickets on an organised page which saves lot of out time. * Easy to track application status. * Communication between users and support team is good. * Gives an option to write internal notes. * HelpDesk provides ability to assign different message to different users. * Can manage communication with client in easy and better way. * Able to create ticket by using different filters, which helps us to assign tickets in team in better way.

Small Business (50 or fewer emp.)
Oct 01, 2020
 Source
Overall Rating:
5.0
KK
Katarzyna K.
Founder
Share
"Very helpful ticketing system that improved our email communication and customer service"
What do you like best about Helpdesk?

My favorite features are automation options. They helped us to solve some of the customers' requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its' inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions.

What do you dislike about Helpdesk?

Well, at the moment all works really good and I don't see any fields for improvement.

What problems is Helpdesk solving and how is that benefiting you?

We managed to better organize the workflow, improved our customer service, especially via email channel.

Small Business (50 or fewer emp.)
Sep 09, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Changing the way we provide service"
What do you like best about Helpdesk?

We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help.

What do you dislike about Helpdesk?

I have no comments on any flaws in HelpDesk. Everything has been smooth so far.

What problems is Helpdesk solving and how is that benefiting you?

We have been able to provide service much quicker and easier. Our team loves how simple the platform is to use.

Small Business (50 or fewer emp.)
Aug 30, 2020
 Source
Overall Rating:
5.0
Anushka P. avatar
Anushka P.
Social Media Executive
Share
"Efficient solution for customer support"
What do you like best about Helpdesk?

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

What do you dislike about Helpdesk?

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

What problems is Helpdesk solving and how is that benefiting you?

When it comes to ticket management and building a better customer bond halpdesh has heloed us a lot, it's very detailed and simple to use