Helpdesk Reviews: 4.6/5 — Highly Rated

I like the search engine function and the UX design that is very user friendly

Sometimes, the featured articles on the right side of the screen are not related to the one I'm currently on.

Help Desk is really helpful in order to organize articles and guides for our customers and even for employees

That I can get assistance from the IT department very fast your because of this software.

At the moment I live everything, there are no bad reviews from now.

I don't have to go to the department that helps me, only by using HelpDesk I can get assistance right away.

How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome!

I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits al those functionalities that are awesome.

Well to automate the process of being able to seek some assistance which saves sometime and makes sure that you get assistance from the correct contact person.

Always find the steps to solve my problem.

At the moment I do not have any bad review

Reporting issues to our IT department

I am able to allocate support admins specific tickets to be handled by them in the departments

Help Desk is a very good platform, all the features work well

Managing client communication is easy and makes support work easy and efficient

-Easy to use ticketing sytem -Free trial for 14 days gives rnought time to look into all features - web based application , so can use it anywhere

the graphical interface of the application can be made better.

Day to day Task created on ticketing system Easy to monitor task and keep records for future

* Help Desk is a one-stop software that provides centralized information and supports management to end-users. * With Help Desk software, one can easily raise their tickets for their respective concerns. * It facilitates to handle queries on the basis of automated routing, prioritization, categorization. * For using Help Desk, we only need a web browser to access help desk services which makes it most effortless and best option among users. * It is suitable for all companies regardless of company size whether it is small or large.

* If we are able to receive notification sound in HelpDesk when message comes then it would be very helpful.

* HelpDesk able us to work on tickets on an organised page which saves lot of out time. * Easy to track application status. * Communication between users and support team is good. * Gives an option to write internal notes. * HelpDesk provides ability to assign different message to different users. * Can manage communication with client in easy and better way. * Able to create ticket by using different filters, which helps us to assign tickets in team in better way.

My favorite features are automation options. They helped us to solve some of the customers' requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its' inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions.

Well, at the moment all works really good and I don't see any fields for improvement.

We managed to better organize the workflow, improved our customer service, especially via email channel.

We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help.

I have no comments on any flaws in HelpDesk. Everything has been smooth so far.

We have been able to provide service much quicker and easier. Our team loves how simple the platform is to use.

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

When it comes to ticket management and building a better customer bond halpdesh has heloed us a lot, it's very detailed and simple to use

There are several reasons why we chose HelpDesk. It's easy to implement and use. Everyone can understand this tool, regardless of their experience. It's clear, and you can handle multiple tickets at once without any frustration. On top of that, HelpDesk is regularly updated with new features that impress with their usability.

I have no doubts about HelpDesk. It's a great tool and ensures good customer service.

Handling multiple tickets at once which was much needed.

Thanks to HelpDesk, we organized our work in the team and streamlined ticketing processes. We don't need any additional software to solve customer requests quickly and effectively.

We have no comment on this part. Features work well and the product handles all requests correctly.

We were looking to organize and automate the ticketing process and manage the issues our team receive and helpdesk helped the team to better align and do the job right

We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.

Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk.

It is so much easier to use than Zendesk, and we get reporting tools, tags, guest users (viewers) included at a much better price.

In our opinion, HelpDesk is easy to use and intuitive. Our agents had no problem with mastering the features, which is a plus. The whole implementation and data migration are super fast. We have speeded up time-consuming tasks with automated workflows. Support team appreciates that frequently asked questions can be solved in a few seconds with canned responses. It's good to add HelpDesk to your tool list.

Nothing so far, I believe they will keep me updated as usual if the implement some new features.

data migration, automated workflows, organized

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It was very easy to set it with Gmail. It integrates with different tools using Zapier integration.

I don't see any downsides. Everything works as it should.

It helped me put all the customers' requests into a single place. Getting emails from customers and managing them in via email was a pain. Some emails were forgotten or not answered. Thanks to HelpDesk I can set the priorities and never lose any customer feedback.

I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software.

Nothing to complain, everything is executed perfectly.

Responding to customers in time, managing the customer tickets.

HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features.

Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly.

It has help our company in reaching out to many our our customers effectively through social monitoring . we have been able to attend to all our customers through the support of the HelpDesk.

Helps in connecting people for resolving their problems

Not getting any reward from Helpdesk while i am using it since last 2year

All employees internal and external raising tickets for permissions and issue with applications they are facing on daily basis

User interface was very good. It's very to use for beginners

Nothing just some time it's work slow etc

Like any issues there we connect to them. They gave us better solution

Helps manage bugs and issues with tech team.

Could be more interactive and UI friendly.

Ticket management for all issues in my organisation.

Resolve problems faster.Get real-time reports and insights. Ease for all users.

Sometime connection problem occurred while on support.

Network connectivity problems or most of all problems that our developers faced or client faced.

Effective to work on customer support queries.

Sometimes export tickets do not work and do not receive notifications instantly.

Do not receive notifications instantly which is one of the cons of it. Easy tool to work with.

This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track.

Doesn't show tags on the ticket listing page.

Improve our customer support with customer. Help customer support agents communicate effectively with customers.

The ability to follow up and track requests

When there are multiple back & forth emails on a request, the threads are clunky.

HelpDesk helps with managing the ongoing and never-ending requests from multiple people. IT managers can assign requests and track customer satisfaction.

The filters and being able to link refer

The filters and being able to reference back to the desk case

To better communicate to our customers

What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with the necessary features.

I think what I like least about Helpdesk is its pricing and possibly its customer support at times. There have been times where the response time and SLA have not been complte met, but this is not very frequent.

Helpdesk used to help me solve business problems like priorization, work allocation, ticket tracking, and SLA trackng. It gave some basic reports which were useful to share with business heads too.

Features provides are easy and best in tool

Can be more user friendly then now it is

Can automate tasks, send ready messages, real time reporting

The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team.

This system takes over our standard email inbox and occasionally makes replying to standard emails more complicated than it could be. This can be amended by replying to standard emails via a client such as Outlook.

Organizing and tracking customer service-oriented support across internal and external clients. We use this software on a daily basis to track to majority of our support requests across our small team.

What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you.

HelpDesk has a high cost per agent, you can only save if you purchase annual plans, since when you select monthly plans they increase considerably.

In the organization where I work it was necessary to implement a platform that would allow us access and visibility to meet customer requirements. HelpDesk has helped us automate common responses and that we focus on really urgent tickets to improve our efficiency.

Able to filter on only my open and active tickets.

The dashboard is messy, hard to navigate between the different analytics without getting confused

When there are internal user problems with IT related issues/networking/ others, we use it to triage tickets and track issues