Helpdesk vs Help Scout

Take a look at how Helpdesk and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Helpdesk Logo

Helpdesk

4.6
(30)
Help Scout Logo

Help Scout

4.4
(401)
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At a Glance
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
Helpdesk Logo
Helpdesk
No pricing information available
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Close
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Gmail
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intuit Mailchimp
  • Kayako
  • Kinsta
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Piwik PRO
  • Podium
  • Provide Support Live Chat
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • SurveyMonkey
  • SysAid
  • Testimonial
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Close
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Gmail
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intuit Mailchimp
  • Kayako
  • Kinsta
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Piwik PRO
  • Podium
  • Provide Support Live Chat
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • SurveyMonkey
  • SysAid
  • Testimonial
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
  • Zowie
Top Alternatives
Helpdesk Logo
Helpdesk
See all alternatives
Help Scout Logo
Help Scout
See all alternatives