Gorgias vs Help Scout

Take a look at how Gorgias and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Gorgias scores 4.6 out of 5 from 504 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Gorgias Help Desk Software logo

Gorgias

4.6

( 504 )

Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

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At a Glance
Gorgias Help Desk Software logo
Gorgias
Starting at:
$10.00/month
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
Overview
Gorgias Help Desk Software logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
Gorgias screenshot 1
Gorgias screenshot 2
Gorgias screenshot 3
Gorgias screenshot 4
Gorgias screenshot 5
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
Gorgias Help Desk Software logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Gorgias Help Desk Software logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Gorgias Help Desk Software logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Gorgias Help Desk Software logo
Gorgias
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Gorgias Help Desk Software logo
Gorgias
  • Documentation
Help Scout Help Desk Software logo
Help Scout
  • Documentation
Integrations
Gorgias Help Desk Software logo
Gorgias
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Kinsta
  • Klaviyo
  • Meta for Business
  • OnePageCRM
  • PartnerStack
  • Postscript
  • Provide Support Live Chat
  • Remarkety
  • Shogun Frontend
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Trustpilot
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zowie
Help Scout Help Desk Software logo
Help Scout
Total integrations: 13
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Kinsta
  • Klaviyo
  • Meta for Business
  • OnePageCRM
  • PartnerStack
  • Postscript
  • Provide Support Live Chat
  • Remarkety
  • Shogun Frontend
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Trustpilot
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zowie
Top Alternatives
Gorgias Help Desk Software logo
Gorgias
See all alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
Company Details
Gorgias Help Desk Software logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011