Freshdesk vs Gorgias

Take a look at how Freshdesk and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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Freshdesk logo

Freshdesk

4.4
(3,051)
Gorgias logo

Gorgias

4.6
(504)
At a Glance
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
Gorgias logo
Gorgias
Starting at:
$10.00/month
Overview
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Gorgias logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
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Pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Gorgias logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Pros and Cons
Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Gorgias logo
Gorgias
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Gorgias logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Gorgias logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gorgias logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk logo
Freshdesk
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • AppSumo
  • Attentive
  • BigCommerce Enterprise
  • ChatBot
  • Creatio
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Helpdesk
  • HubSpot CRM
  • Jotform
  • Klaviyo
  • MeisterTask
  • Meta for Business
  • Nimble
  • PartnerStack
  • Postscript
  • Shogun Frontend
  • Shopify
  • Smartsheet
  • Supportbench
  • Trustpilot
  • Wix Ecommerce
  • WooCommerce
  • Yotpo
  • Zapier
  • Zoho Assist
  • Zowie
  • noCRM.io
Gorgias logo
Gorgias
Total integrations: 16
  • Adobe Commerce (Magento Commerce)
  • AppSumo
  • Attentive
  • BigCommerce Enterprise
  • ChatBot
  • Creatio
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Helpdesk
  • HubSpot CRM
  • Jotform
  • Klaviyo
  • MeisterTask
  • Meta for Business
  • Nimble
  • PartnerStack
  • Postscript
  • Shogun Frontend
  • Shopify
  • Smartsheet
  • Supportbench
  • Trustpilot
  • Wix Ecommerce
  • WooCommerce
  • Yotpo
  • Zapier
  • Zoho Assist
  • Zowie
  • noCRM.io
Top Alternatives
Freshdesk logo
Freshdesk
See all alternatives
Gorgias logo
Gorgias
See all alternatives
Company Details
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Gorgias logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015