Freshdesk vs Zendesk Support Suite

Take a look at how Freshdesk and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
Share
Findstack offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Freshdesk logo

Freshdesk

4.4
(3,051)
Zendesk Support Suite logo

Zendesk Support Suite

4.3
(5,770)
At a Glance
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
Zendesk Support Suite logo
Zendesk Support Suite
Starting at:
$49.00/month
Overview
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Zendesk Support Suite logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Zendesk Support Suite logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Zendesk Support Suite logo
Zendesk Support Suite
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Zendesk Support Suite logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Support Suite logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Support Suite logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Support Suite logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk logo
Freshdesk
Total integrations: 18
  • AppSumo
  • ChatBot
  • Creatio
  • Dropbox Business
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Google Forms
  • HubSpot CRM
  • Intuit Mailchimp
  • Jotform
  • MeisterTask
  • Microsoft Excel
  • Nimble
  • Smartsheet
  • Supportbench
  • TeamViewer
  • Toggl
  • WooCommerce
  • Zapier
  • Zoho Assist
  • noCRM.io
Zendesk Support Suite logo
Zendesk Support Suite
Total integrations: 8
  • AppSumo
  • ChatBot
  • Creatio
  • Dropbox Business
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Google Forms
  • HubSpot CRM
  • Intuit Mailchimp
  • Jotform
  • MeisterTask
  • Microsoft Excel
  • Nimble
  • Smartsheet
  • Supportbench
  • TeamViewer
  • Toggl
  • WooCommerce
  • Zapier
  • Zoho Assist
  • noCRM.io
Top Alternatives
Freshdesk logo
Freshdesk
See all alternatives
Zendesk Support Suite logo
Zendesk Support Suite
See all alternatives
Company Details
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Zendesk Support Suite logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007