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Zendesk Support Suite logo
Zendesk Support Suite
4.3
(5,770)
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Zendesk Support Suite Pricing Overview

Zendesk Support Suite Pricing Plans
Free trial
Subscription
Zendesk Support Suite has 4 pricing plans, from $49.00 to $150.00. A free trial of Zendesk Support Suite is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pricing information was last updated on February 18, 2024
Pricing information for Zendesk Support Suite is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk Support Suite must be conducted with the seller.

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Zendesk Support Suite Pricing Reviews

Small Business (50 or fewer emp.)
Jan 01, 2024
 Source
Overall Rating:
5.0
SJ
Sid J.
Zendesk Administrator
Share
"Incredible and must have tool for Support"
What do you like best about Zendesk Support Suite?
Zendesk Support is one of the best tools I have worked with. It is simple, intuitive and easy to work with. The User Experience in uncluttered and leaves a positive impact.
What do you dislike about Zendesk Support Suite?
The pricing is too high. Chatbot is yet to scale up and then
What problems is Zendesk Support Suite solving and how is that benefiting you?
Customer interactions in one place. Integrated suite of tools
Enterprise (> 1000 emp.)
Dec 14, 2023
 Source
Overall Rating:
5.0
BT
Brandon T.
Share
"Zendesk is the all-around best choice for support."
What do you like best about Zendesk Support Suite?
Zendesk Support Suite is a cloud-based customer support software that enables me to provide better customer service across multiple channels. I like how it integrates email, chat, phone, social media, and self-service options in one unified agent workspace. It also has powerful features such as automation, reporting, and analytics that help me optimize my workflows. Using their Talk add-on is also an amazing feature as customers can call or text the same number!
What do you dislike about Zendesk Support Suite?
There is not much to dislike about Zendesk Support Suite, as it is a comprehensive and user-friendly solution for customer support. However, if I had to mention something, I would say that the pricing could be more flexible and affordable for smaller businesses. Also, some of the advanced features and integrations require a bit of technical knowledge and customization, which can be challenging for non-experts. But overall, these are minor issues compared to the benefits and value that Zendesk Support Suite offers. 😊
What problems is Zendesk Support Suite solving and how is that benefiting you?
As an Senior Applications Support Manager who values automation, Zendesk addresses my needs by offering a user-friendly and flexible ticketing system that simplifies managing customer interactions and support requests. Its customization options allow me to tailor the system to specific workflow requirements. The integration with telephony solutions streamlines communication, centralizing all customer interactions in one place, enhancing response efficiency. We use it for Telephony (Calls and Texts) and it has proven to be a reliable solution with easy IVR configurations. It also offers voicemail transcriptions built it for quick reviews of missed calls.
Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
TF
Tommy F.
Share
"Super Flexible Platform that automates and organizes support"
What do you like best about Zendesk Support Suite?
I love how easy it is to create processes and handle customer requests. We were able to set up a very useful workspace mostly off of help articles. Their open API made it super easy to integrate into our software so the support has our brand and feel to it.
What do you dislike about Zendesk Support Suite?
As they add different solutions for CRM etc, it seems to water down the strength of being a great support platform. The onboarding process included webinars that often times were not on anyone's schedule at Zendesk, so you never knew when you might join an empty meeting.
What problems is Zendesk Support Suite solving and how is that benefiting you?
Streamlining and organizing support and feature requests, organizing the way that feature requests are fed to Jira to allow the improvements to our app to be reliable, fast, and meaningful.
Enterprise (> 1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
PR
Praveen R.
Customer Experience Manager
Share
"One of the best Chat platform and CRM"
What do you like best about Zendesk Support Suite?
Ease of use and implimentation Chat platform and CRM
What do you dislike about Zendesk Support Suite?
Costing is something which is dissapointing and the basic version lacks many features. Suite is the best but comes with lot of cost.
What problems is Zendesk Support Suite solving and how is that benefiting you?
Chat platform for our sales and support system
Mid Market (51-1000 emp.)
Oct 13, 2023
 Source
Overall Rating:
5.0
WW
Wiktor W.
President & Cpo
Share
"Excellent platform for supporting your customers"
What do you like best about Zendesk Support Suite?
Solid user experience, reliable, no downtimes, high customizability. Built-in knowledgebase, and good support for templates. Fair pricing, allowing to give access to a large team via light agents.
What do you dislike about Zendesk Support Suite?
Honestly, nothing. Maybe being able to track in detail the time spent on every customer would be a nice addon as we had to implement it by ourselves.
What problems is Zendesk Support Suite solving and how is that benefiting you?
Supporting customers via email. Typically providing technical support requests about our products (such as CKEditor 5).
Small Business (50 or fewer emp.)
Oct 06, 2023
 Source
Overall Rating:
5.0
Gideon T. avatar
Gideon T.
Share
"Zendesk Support Experience"
What do you like best about Zendesk Support Suite?
Very intuitive to use and the categories/groupings allow customer success agents to prioritize issues.
What do you dislike about Zendesk Support Suite?
Not about the functionality but more of the pricing.
What problems is Zendesk Support Suite solving and how is that benefiting you?
Being able to identify key customer complaints and prioritize which.
Mid Market (51-1000 emp.)
Aug 09, 2023
 Source
Overall Rating:
5.0
SL
Sandy L.
Customer Service Representative
Share
"Zendesk User feedback"
What do you like best about Zendesk Support Suite?
What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work with too and a very efficient support provider. I've been using this platform for 4 years not until our company changes our tool recently this year.
What do you dislike about Zendesk Support Suite?
The only thing that I dislike about Zendesk is that sometimes (not all the time) when Zendesk support system updates, we would encounter error or glitch on our end while using the tool.
What problems is Zendesk Support Suite solving and how is that benefiting you?
Well since Zendesk support tool is so easy to use and to manage, sending emails or chatting to our customer has been easier than ever and due to this our customer gives us amazing feedback about how efficient our service are.
Small Business (50 or fewer emp.)
Jun 24, 2023
 Source
Overall Rating:
5.0
JL
Joseph L.
Chief Marketing Officer
Share
"Fantastic! Zendesk is where you need to be for Ticketing."
What do you like best about Zendesk Support Suite?
feature that I appreciate about ZenDesk is its flexibility and scalability. The platform caters to businesses of all sizes, from startups to large enterprises, and offers various pricing plans to accommodate different needs and budgets. Additionally, ZenDesk integrates seamlessly with other popular business tools and software, such as CRM systems and productivity suites, enhancing workflow efficiency and enabling a holistic view of customer interactions.
What do you dislike about Zendesk Support Suite?
Advanced analytics features, such as customizable dashboards and more advanced reporting metrics, would be beneficial for businesses seeking to gain deeper insights into their customer support operations and performance. Let me know if I'm missing anything however!
What problems is Zendesk Support Suite solving and how is that benefiting you?
I needed a professional solution and a reliable company that I could trust. I've needed to go through quite a few 'less-than-ideal' trials to find this one, but it's what I'm recommending to my clients and anyone reading this.