Freshdesk Pricing Overview

FreshWorks is by far the best customer support software for everything. There are many intergrations and the pricing is the best that I've seen.

I have been using FreshWorks for a while and I have not encountered any errors or problems with the product. It is a great option for customer support software

FreshWorks is solving our customer support and now we have a support desk, email, and people can use chat.

It's quite unbelievable the level of funcitonality and service offered by Freshdesk. It transformed our customer service department. When originally looking for a provider, I was being quoted £4-6k per year... and Freshdesk was free!!?! Since then, we have moved onto their paid tiers, but the value is still striking. Our business literally runs off it 24/7 and we couldn't live without it. They also respond quickly to any issues (not that we have many).

It doesn't connect with your Instagram chat, which is a bit annoying

Freshdesk makes the challenge of team management much easier, as everyone can what everyone else is working on.

It's very easy to use, configure and customize.

Some features that its most advertised are available only on the higher plans, and the price difference between them is high. The Pro plan costs more than double of the Growth plan, and if you are going to pay monthly, it triples.

It has a very good knowledge base, with widget integration and ticketing system.

Freshdesk is a great tailor made solution for helpdesk ticketing. If has got a basic architecture and doesn't need much of a training to get used to.

The pricing is quite high. This can be reviewed by the product team once

Freshdesk is solving our issues with complaint logging, auto assigning, tracking, auyo SLA and escalations.

Their customer support is fantastic. I can always reach out to them and know I am going to get help within 24 hours. They are always willing to assist with any needs or questions that I have. The dashboard is extremely user friendly. We are always looking for other things outside of ticketing to use it for.

The only thing that is kind of hard to deal with is the properties section in the tickets. When we have one ticket type selected, we would only want that tickets properties to show up. But this is something that you have to request that they remove for you. I wish we could do it from our side.

We use FreshDesk as an internal ticketing system for our users. We didn't have anything for a ticketing system before, and we are not really a huge tech company. We didn't need something as complex as the other ticketing systems out there, and we also needed to stay within a certain price, and freshdesk checked all of the boxes for us.

Freshdesk is user friendly, cost affective and an excellent tool

Can have more omnichannel abilitiles and integretrtions

It uses all channels and brings support into one unified platform which makes visibilty, replying to tickets easy and provides better customer service

Intuitive and user-friendly interface Powerful ticketing system with automation Multi-channel support for seamless customer interactions Robust knowledge base creation and management Customization options for branding consistency Comprehensive reporting and analytics Scalable to accommodate growing support needs Extensive integration possibilities

Pricing Structure, Limited Advanced Reporting, Lack of Some Advanced Features, Limited Native Integrations, Customer Support Responsiveness, Limited Native Integrations

Freshdesk solves challenges associated with efficient ticket management, automation, consistent multi-channel support, knowledge base creation, customization, data analysis, scalability, and integration. By addressing these problems, Freshdesk empowers businesses to provide exceptional customer support, enhance customer satisfaction, and streamline support operations.

1. Extremely easy to set up, integrate and use. 2. Pricing plans are competitive. 3. Wonderful APIs - nicely documented and easy to use. 4. Easy to customize and brand the portal.

APIs for integration are missing. We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.

Freshdesk allows our Customer Support & Success team to operate efficiently. Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.