Freshdesk vs HubSpot Service Hub
Take a look at how
Freshdesk
and
HubSpot Service Hub
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk
scores
4.4
out of 5 from
3051
reviews, while
HubSpot Service Hub
has been rated
4.4
out of 5 from
2172
reviews.
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offers objective and comprehensive comparisons to help you find the best
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links.
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HubSpot Service Hub
4.4
( 2,172 )
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At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
53
- Acquire.io
- Adobe Connect
- Airtable
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- Canva
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Creatio
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Gmail
- Google Sheets
- Helpdesk
- Helpshift
- HostWP.io
- HubSpot CRM
- HubSpot Email Hosting
- Inbenta Chatbots
- Infinite Privy Vpn
- Intuit Mailchimp
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Smartsheet
- Supportbench
- Trello
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Total integrations:
10
- Acquire.io
- Adobe Connect
- Airtable
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- Canva
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Creatio
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Gmail
- Google Sheets
- Helpdesk
- Helpshift
- HostWP.io
- HubSpot CRM
- HubSpot Email Hosting
- Inbenta Chatbots
- Infinite Privy Vpn
- Intuit Mailchimp
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Smartsheet
- Supportbench
- Trello
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Conversational Support Software, and Shared Inbox Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
