Freshdesk vs HubSpot Service Hub

Take a look at how Freshdesk and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
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Freshdesk logo

Freshdesk

4.4
(3,051)
HubSpot Service Hub logo

HubSpot Service Hub

4.4
(2,172)
At a Glance
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
HubSpot Service Hub logo
HubSpot Service Hub
Starting at:
$50.00/month
Overview
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
HubSpot Service Hub logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
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Pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
HubSpot Service Hub logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Pros and Cons
Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
HubSpot Service Hub logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
HubSpot Service Hub logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HubSpot Service Hub logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HubSpot Service Hub logo
HubSpot Service Hub
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HubSpot Service Hub logo
HubSpot Service Hub
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk logo
Freshdesk
Total integrations: 18
  • Airtable
  • AppSumo
  • Canva
  • ChatBot
  • Creatio
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Google Sheets
  • Helpdesk
  • HubSpot CRM
  • HubSpot Email Hosting
  • Intuit Mailchimp
  • Jotform
  • MeisterTask
  • Nimble
  • Shopify
  • Smartsheet
  • Supportbench
  • Trello
  • WooCommerce
  • Zapier
  • Zoho Assist
  • noCRM.io
HubSpot Service Hub logo
HubSpot Service Hub
Total integrations: 10
  • Airtable
  • AppSumo
  • Canva
  • ChatBot
  • Creatio
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Gmail
  • Google Sheets
  • Helpdesk
  • HubSpot CRM
  • HubSpot Email Hosting
  • Intuit Mailchimp
  • Jotform
  • MeisterTask
  • Nimble
  • Shopify
  • Smartsheet
  • Supportbench
  • Trello
  • WooCommerce
  • Zapier
  • Zoho Assist
  • noCRM.io
Top Alternatives
Freshdesk logo
Freshdesk
See all alternatives
HubSpot Service Hub logo
HubSpot Service Hub
See all alternatives
Company Details
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
HubSpot Service Hub logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006