HubSpot Service Hub Pricing Overview

Ease of use and quick respopnse from support staff. Lots of training and materials to make it easy to use!

The cost breakdown and modular charges for each module in HubSpot

Customer Support and Sales Engagement

Fast and easy use, integrates seamlessly with Hubspot CRM

There is no app for your cell phone. It would be better if you could submit a ticket from your phone.

I was losing track of open customer issues. I now have a dashboard that shows me open tickets, and now I can't lose visibility of open problems. I'm can also check for issues seen across multiple customers.

It is intuitive for our small but growing team - we value efficiency and simplicity and this provides both!

There could be a few more instructional videos or an easier "onboarding wizard" to help people who are new to the team.

It makes it easier for us to answer client questions in a timely manner - I like that it allows us to quickly respond to tickets and see reporting easily.

As a solo founder juggling multiple responsibilities, finding the right tools to manage customer relationships and support can be a daunting task. My experience with HubSpot's Service Hub has been overwhelmingly positive, which has been an absolute game-changer for me and my business. HubSpot's Service Hub has become my go-to solution for ensuring that no customer falls through the cracks. The comprehensive suite of features they offer is makes it simple to manage my Customer Success processes. Their universal inbox, live chat, and bots, make it easy for my team members to collaborate with a cohesive voice. It has significantly streamlined my workflow, allowing me to stay organized and respond promptly to every customer query. HubSpot's Service Hub also offers feedback surveys, which have been invaluable in gaining insights into my customers' experiences. The ability to collect feedback directly within the platform allows me to continuously improve my products and services, ensuring I meet and exceed customer expectations. HubSpot's Service Hub has revolutionized the way our team manages customer relationships and support. Their comprehensive set of tools have helped us deliver exceptional service while saving us valuable time. I continue to recommened because they truly exceeded my expectations at an affordable price.

While HubSpot's Service Hub offers powerful features, there are some downsides to customizing it to fit our organizations needs. We always associate tickets with both Contacts and that Contacts associated Company. Being able to accomplish this feat within HubSpot took a lot of finagling with the API. Because we have notifications turned on for basically everything, we get inundated with about 6-8 'pings' with each ticket.

HubSpot's Service Hub has played a crucial role in addressing key problems that our organization was encountering in customer support and relationship management. By consolidating communication channels into a shared inbox, it ensures that all customer messages are efficiently managed and responded to in a timely manner across various platforms. The live chat enables us to provide real-time assistance on our website, resulting in increased customer satisfaction and improved lead conversion rates. Service Hub also streamlines ticket management by centralizing support tickets, allowing for effective prioritization, assignment, and tracking to facilitate faster issue resolution, and measurement of SLAs. The availability of feedback surveys helps us gather valuable insights into our customers' experiences, enabling us to make informed decisions to enhance our offerings and improve the overall customer experience.

Service Hub allows our team to collaborate and deliver better business results, creating a better customer experience for our clients and streamlining our internal business processes.

As a small team, we use the HubSpot Service Hub Professional package which meets our needs today. There are some Enterprise features which could fit our business needs, however, price is prohibitive.

We're able to better manage our customer onboarding/handoff from sales, and triage customer queries in a timely and coordinated manner. We're easily able to communicate with our customers where they are, and when and where it is best for them. In addition, we can capture customer survey feedback at the right time in their journey.

The knowledge base for documenting internal processes for your team training and repeatability, and providing customers with self-serve knowledge to get them the info they need as fast as possible without straining your team's time.

The cost can be high for smaller teams or newer comapnies, the price jump between starter and pro levels is big, and the knowledgebase is not included in the starter level.

Training team members to run processes in an efficient and repeatable way with the knowledge base. Giving customer access to information repeated or asked by many customers without taking our team's time with individually answering their questions. Making a ticket pipeline and automation for visibility of the handoff between sales and service, before service begins onboarding in the project management system.

Hubspot is an all-in-one business tool covering all aspects of our company, from sales and marketing to service. I wish it were easier to implement, but other than that, it has helped our team streamline.

The price and not really having implementation help.

Customer service tickets and sales pipeline.

Customers' journey can be efficiently tracked due to Hubspot and the uniquely-designed features that comes with it.

There are outages which occur at times which means notes/activities are not saved/updated

Hubspot allows our organisation to closely monitor our customer's journey and ensure that our customers are finding value from our services. If anything goes wrong, we are made aware due to the notifications which arrive.