HubSpot Service Hub Reviews & Product Details

I like how Hubspot is so organized and user-friendly. The layout is straightforward and users can easily understand what buttons to click. It also allows users to personalized the layout.

There's not much that I dislike about HubSpot but since it is a web-based system, sometimes it takes a while to load. Overall, I am very much satisfied with the use of the system.

It helps in easily tracking the tickets and deals created per client. It also allows users to send emails and integrate the business email within HubSpot so you can maximize the use of the system.

Be able to send quick NPS surveys to get valuable feedback on projects and client experience.

Nothing comes to mind for me............

Customers being able to give quick and easy NPS surveys which gives a snapshot of how the customer is feeling within the project journey :) No direct business increase, but valuable feedback from client is gained

Live Chat is very helpful- knowing that somene is there for you

I don't like auto responses - they never answer the question

setting up specific inframton and reports

I love that it is so easy to organize and control your workflow. I can manage my tickets with ease, I can follow up on former contacts and can create reports to visualize my performance. I find these reports particularly helpful to track performance.

The customer service can be a bit slow at times, although when they do reach out they are always helpful and kind. Though this is not a common occurance and they are always there to hear out our questions and requests.

It is providing an all in one point of contact with our customers and potential leads as well as allowing us to follow up on our performances. It is removing the need to go between platforms by providing many services in one place.

Very self service, all features and tools are very self service and Don’t require technical input

The reporting and data function needs some work. The AI functionality could be improved

Support for in live orders, managing customer communication

The reporting of the NPS feedbacks. It is super easy to get a clear overview of the customer feedback

Nothing to complain about. Nothing that i dislike in specific

Using the Service Hub from Hubsport helps us to have all interactions with our customers in one place and have these data accessible to everybody. Even the sales persons see in the history of the customer all of these interactions. That helps to have a knowledge and information sharing to everybody that is involved in the customer relation

A professional platform in its field Ease of use and handling Amazing results

I think there are no negatives, but I can comment on one thing, which is the somewhat high prices

Good communication with potential clients and what benefits me is the large number of sales

I love the simplicity and clearly categorized information Hubspot provides. I can find what I need quickly, including other peers' contact with companies - a must for AR.

It is easy for peers' to create duplicate Hubspot accounts for companies, making it challenging to work around as an AR specialist. There should be some way to find and merge companies without having to do it manually.

It is essential to have a clear understanding of what conversations are taking place between clients and my peers to collect on and set up conferences for outstanding invoices.

We transitioned from free hubspot seats to service hub to gain access to the knowledge hub feature. With it, we are able to provide high quality standardised responses to our frequently asked questions.

My complaint is with understanding which hubspot features were tied to which product and how they overlapped. We still aren't sure if there is a better combination of hubs we could use to achieve everything we are trying to do through hubspot.

We were finding that a lot of customer interactions revolved around difficulty understanding the same few features and wanted to be able to quickly access well-written responses to them. By using service hub over other products it is able to be integrated into our other Hubspot processes.

The service hub is super helpful, it allows my team to connect, assign tasks, and set deadlines for goals that we have internally.

Haven't found anything I dislike so far!

Hubspot service allows me to get the help I need when I need it! It makes the platform very easy to use.

My favorite thing about HubSpot is how well integrated the whole system is. You're never more than a click away from accessing different components of the system.

There's a bit of a learning curve to get fully up to speed on all the features but the Academy resources are really helpful.

Automating marketing emails to be able to send contextual content to a growing audience.

The ability of find info on customers fast and easy.

I would like to be able to select the top contacts to show in the company view.

I can keep up to date with the contact and follow other conversations from marketing and sales.

The Kanban-style board makes it easier for me to assess where troubleshooting issues lie for my customers and ultimately get issues resolved in a timely manner.

Blocking e-mail spam can be a bit annoying and distracting while working out of a swim lane. It doesn't happen often but would like to see a little more improvement in this court.

We are definitely able to let our Customer Success team prioritize customer issues using Hubspot. This saves a lot of time and effort on what next steps look like.

The best about HubSpot Service Hub is the fact that I can keep neatly organized all my tasks and tickets, making my workload way lighter than it was. This tool compared to it's competitors, is on another level. Little to no bugs, nor glitches. Extremely happy my company chose this service company!

The only thing I dislike sometimes is that I consider it could be more user friendly and have more simple images so it does not look as cluttere as it typically does.

HubSpot service hub is solving the organizational issues I experienced in the past, keeping my tabs in order along with my tickets and tasks! My business performance has definitely increased!

I love that once I get a new client, I can manage them, their contacts, training schedules, and check-ins with HubSpot. All of my emails are logged for each of my clients. This lets me know when I need to check in on them.

After going to HubSpot Academy I understood more about the processes and day -to- day functionality. Some of the work flows are a little challenging if you have not done so though. Hubspot is "mostly" user friendly.

Management and tracking of the level of training for each client. Timeline for check-in calls and monitoring of emails and conversations for clients. Lists of clients and contact information.

It is very user-friendly. It also allows me to get ahold of a real person if need be.

Sometimes there are just too many nuances and options.

HubSpot Service is helping me create a renewals department and accurately forecasting upcoming renewals.

I love being able to track the lifespan of an account from the beginning of the sales process to the current day. Viewing email correspondence between clients and various internal departments helps me research issues and get to know the client before I reach out.

I have no dislikes at this time. I believe the HubSpt Service Hub is very efficient and user-friendly.

HubSpot allows my team and me to remain organized and ensure that our workload is evenly distributed. The automation capabilities and templates within HubSpot enable us to save time. We can research account issues more efficiently.

The ticketing service and knowledge base. My team can work together to quickly update and publish fresh articles online. Additionally, the Tickets are quite helpful.

I am still looking for the same. but I am sure, I won't find anything

We can track the number of emails each team member must respond to, the tickets we receive via support email, the keywords we should include in our self-help public resources, and more with Hubspot's assistance. Create content in multiple languages; it's a plus. use numerous live conversations

Me gusta que el CRM, sea muy completo y este todo integrado

que a veces las actualizaciones se pegan y no todas las integraciones funcionan como el caso de cloudtalk

tener una ficha del lead y tyodas las gestiones para conocer mas lo que necesita

I enjoy HubSpot because it is easy to pick up where something was left off. For example, if a colleague is ever out of the office and we need to follow up on an inquiry, we can easily do so! HubSpot is an excellent tool for companies with a strong focus on sales and growing relationships with prospective clients.

The thing I dislike about HubSpot is that sometimes it is not the most user-friendly platform. It can be hard to track "open conversations" assigned to someone else.

I would really like the option for emails to be sent with high importance. Also, sometimes if I am pasting a template with screenshots, the screenshots will not paste in the text body.