HubSpot Service Hub Reviews & Product Details

Everything is all in one place and access to reports is very easy.

There isnt really anything i dislike at all.

use of Hubspots customer feedback and the tools associated with it.

The way we are able to use our own integrations with HubSpot had helped us reach an efficiency we have never before had. We use HubSpot on a day-to-day, auction-to-auction basis, and it has helped us communicate with our client basis more effectively. We use the Deals, Tickets, and Contacts to manage our various clientele effectively.

The only downside we have seen is the time it takes for community suggestions to be implemened.

The problem we have solved is how we handle our auction registrations. Since setting up our integration, we can see new customers as they interact with our online platforms.

The versatility of this tool is out of this world. It makes our ticketing system easy to handle, and the customization it gives is top-notch! It is incomparable to other previous tools that I've used before.

Even though it is one of the best products, I've tried. There's no such thing as a perfect product, but this is just me nit-picking, and I am pretty sure that the tool's lag will be addressed in the future.

The way that we can customize it to our preference.

The HubSpot Service Hub Knowledge Base is essential for our clients. It is so easy to add articles, edit articles, and display information in the correct way.

I find the Feedback Surveys lack a little bit of functionality, but we still use them when needed.

HubSpot Service Hub solved all of our issues with FAQ documentation. Organization of those critical knowledge base articles is key to our customers and team. It is so easy for the team to add new articles and update old ones. We are also starting to use Tickets, which will eventually help our Customer Success Team.

The platfom is laid out in a way that makes sense. Its clear where things are. The tools are named in plain english, so its very easy to know what does what (conversations, workflows, snippets, etc)

I found the chatflow setup tool to be rather unintuitive. I would like to be able to see the entire flow at once. and not only one branch at a time. ANd the why if/thens are handled feels a little cumbersome

Creating a combined inbox for our onboarding, support and engineering team spread across 3 separate companies. With one single point of contact for our customer now, the supper process is greatly improving

Customization - which helps to configure the tool the way we like to use it, we aslo can define multiple departments to get through the whole ticketing process which acts more like an erp solution

noting is least helpful, it is a great tool for ticketing and also throws accurate reports, it also helps user to view emails as conversations which further gets created as a ticket

challanges on looking on to emails which hubspots creates a conversation which helps us not to miss even a single email

It allows all communications to be in one place, meaning our customer service teams and sales teams are connected with their communications. The ability to build a knowledge base for our customers to view via livechat is extremely useful, and reduces the amount of time answering FAQs.

No option for anonymous feedback surveys, this would be a useful tool

Hubspot is allowing us to service our clients much more efficiently with easy-to-use tools. Historically, there has been a disconnected between our teams but Hubspot opens this up.

The ticketing system helps us a lot by organizing the details and where the concern is based on the stages. The workflows, properties, stages, and objects can be customized based on your need and how you intend to use them. Also, the reports feature easily visualizes the data input in these properties or stages. Lastly, the feedback survey boosts presentability as it can connect to other objects within the platform.

Most of the features that we were looking for in a platform are already in Hubspot. In terms of visualizing reports though, I hope we can stack data when reporting about the different properties related to the Service Hub.

What helped us a lot is the organization of contracts that we handle, at what stage the contract is in, and the capability of associating communication in one or multiple objects.

I like the way I can prioritise and sort my ticket, have a centralised solution to email and communicate with both my colleagues and my customers and always have visibility on what happens when I am not directly involved in customer interactions.

I think a customisation tutorial depending on the role in a business or in a company, would be ideal. the flexibility is great, but it can be overwhelming if you do not know what you want to see.

Having one solution to manage communication with users, track deals and monitor customer interaction team-wide. Also it helps me having everything in one place without having to open multiple apps. I also like the template options a lot and the po-up emssages that can be installed on our web page.

The best thing about the HubSpot Service Hub is the user-friendly interface; you don't need tips/tour guides to get familiar with the application.

Auto refresh updates is something I couldn't find inside the application.

Hubspot allows us to communicate and get in touch with our product's end users, allowing a smooth experience to assist the users with their queries.