HubSpot Service Hub Reviews & Product Details

I've managed several CRM programs as an admin, and HubSpot is my top choice. It offers a prompt support crew, an excellent knowledge base, and ease of use. The adaptability of HubSpot in the areas of sales, marketing, and customer success is revolutionary. I couldn't perform my job without it; I rely on it every day. Meetings may be easily logged into HubSpot records thanks to pre-built interfaces and workflows, which are invaluable.

Not much is wrong with it, however, scheduling automated emails and adding a team member to the customers field is a feature I'm looking forward to. I'm hopeful that this improvement will be made available shortly.

Service Hub helps us keep all customer messages in one place, making it easier for us to reply to questions, handle issues, and listen to feedback. It keeps our communication clear and consistent.

The data it's easy to find and to update. The UI it's nice and very intuitive. The Integration was easy with ChurnZero. I use it on a daily basis to manage our customer's information and updates.

So far so good !!! Nothing that I dislike.

To have all the data available in just one place

HubSpot in general is far better than any CRM I've used with far more intuitive features but Service Hub allows for specific people to access the side of the business they need to access instead of forcing them to have a sales seat like most other CRMs. The abilities available for Service Hub far exceed what I even expected it to do with other tools we use and creating such beautiful workflows

There are some programs you still have to jump over to for access to the data or the information, but nothing makes your task that much more difficult. It's just easier when they do integrate.

HubSpot is allowing us to use the data we obtain to set up customers in our system and view our revenue and lead generation for every customer and potential customer.

I love how quickly support is provided, and quickly they are able to provide awnsers to any questions.

I dont have any complaints. To me as auser it is importaint to feel heard and supported and Hubspot always provides that. Thank you!

They have helped me with lots of different issues but one of the biggest has been support on how to create a knowladge base. Timely support was very important here as I was working to create more support for our clients. Hubsport support directly helped me create better support for my companies clients.

I have been thoroughly pleased with hubspot's responsiveness over customer support, ability to build out tracking dashboards, integrations for notification settings, and speed of emails sent and received.

I wish there was more customization options, and that there was a dark mode

Our main use for HubSpot is organizing and assigning received emails

I like that it is very organized and it has many functions that make my job faster. Customer support is much easier to organize and keep track of. The email integration is particularly useful. I've got to say that my favorite feature is the option to create tasks, it helps me stay organized. I also like how easy it is to pass tickets and communicate with the other departments through the platform. It is easy to implement, I learned to use the platform quickly and now I use it almost every day.

I get quite a lot of notifications that aren't very helpful.

It is making communication with customers and coworkers easier, it helps me organize better and saves time.

It has helped me better understand how to serve customers better. It has taught me KPIs that can be implemented on Hubspot as a feature. Customer support could be difficult to handle but it made it much easier to implement. Super easy to use! I can see myself using it more frequently. I will use it to transform how service is currently documented and integrate it into the company.

I wished that there were more real-life examples and situations. It would be good to go through case studies and how to resolve.

It is helping me with automation as that has been a struggle. Now that I know how to set it up, I will be able to see feedback in an easier way.

I have been using Hubspot for 2 years now, and one year with my personal account. I have been able to construct my own work preferences around it by creating Knowledge Bases for my teams productivity, having meeting times, and assigned emails.

I do not like how the email links are a little confusing to navigate. When you click a persons profile and select 'Email', I think it could be organized better.

hubspot is helping our team communicate better by involving different profiles to view an email. Our communication with comments and assigning is great to involve everyone rather than cc'ing, etc.

Efficiently manage and track customer issues through a centralized ticketing system.

I could not think of any disadvantages with HubSpot. It's so easy and convenient to use.

Efficient Ticket Management,Streamlined Workflows,Improved Customer Communication,Integrated CRM and etc.

We love Service Hub's Intuitive interface, the integration with CRM data to easily identify new customers, the very helpful onboarding process, the large variety of out-of-the-box automations for chatbots, workflows and dashboards.

We couldn't find anything about Service Hub to dislike!

Active engagement with visitors to our website, automated collecting of customer feedback, visualizing and trending on data collected, sharing resources and engaging with our various stakeholders.