HubSpot Service Hub Reviews: 4.4/5 — Solid Choice

Not only are we able to store client data in one place, but we are also able to integrate HubSpot with several other systems to generate dashboards and reports that help us to level up our client experience.

Not being able to setup Out of Office emails for Pipelines when we are away over the weekend.

We have multiple departments that need access to client info, having everything in 1 place and setting up permissions on who can see what information is excellent. We can have all team members view the needed info without sacrificing the security of sensitive information.

We mostly use it for payroll tickets. The inbox and the fact that we can house all of our Operations in Hubspot is awesome.

There is not anything I dislike other than sometimes it runs a little slow

Any issues we produce to our rep, slowness, adding radio buttons to make it easier to manage the system.

I absolutely love using Hubsport Service Hub as it keeps all of our company's important customer/marketing/survey information in one place. It is very user friendly (I learnt how to use it within a week or so) and helps me keep track of the various contacts we have within the organisation.

There are very few downsides, but if I were to be picky, I would say I dislike that I can't seem to add more than one contact within the same organisation at once.

It solves the problem of not knowing if another person from the organisation has contacted a client about a particular topic. This stops us from doubling up and potentially upsetting our clients.

Customers are the reason companies stay in business so being able to use the service hub to keep a completely transparency customer experience from marketing through service is such a valuable asset.

I wish there were more options for being make to define SLA's. Not being able to use calculated properties on tickets really holds service hub back from its full potential.

A transparent customer experience and the ability to manage the data that is being collected from the time a customer converts through the trends in product issues they experience

The ability to see the all coummincation of a student's account in one spot.

Using tickets views can be overwhelming.

Hubspot has help us manange out coummincations to our Scholars better. Tracking engagement is easyer.

Our person was attentive, and helpful, and provided the guidance we needed to start implementing a process that can work for our team. They provided detailed instructions and took time to explain anything we didn't understand promptly and with ease.

As of right now, I don't have any dissatisfaction with HubSpot Service Hub. They have done such an excellent job solving my issues and even provided a plethora of information to help me and my team.

We wanted to incorporate automation that can help us not miss any inquiries who come in and want to work with us. The automation and workflows help us focus on the relationship with the customer rather than the housekeeping details.

HubSpot is intuitive and easy to use to keep all customer information organized all in one userfriendly place.

I wish the live chat and other alerts were louder.

It is solving so many issues for our department by keeping things more organized and easily accessable to data and notes.

I like the availability of dash boards to monitor the results of work done by individuals and overall. It also has interconnectivity with diferent software like Aloware, Slack and more to make company integration more successful. The ability to add tickets and add diferent information from many areas of the site is amazing. It has very simple to use menus and all kinds of easy to use reports. I also like the fact that you can set diferent user levels.

It sometimes takes a long time for information to be processed from Hubspot into other apps. Although some of the dashboards are nice to use they are still sometime to laggy to load.

We use hubspot for Ticket management and resolution. We get daily and monthly statistics and reports, and dashboards are really simple to use. Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done. The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire. The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.

The conversations inbox, customer ticketing system, and feedback surveys all help to keep things organized and on track.

Having to purcahse more seats when you have a larger team so everything is located in one platform. Would be great when you purcahse the platform you were not limited to a number of seats.

Making sure our customers are taken care of and it is follow through from beinging to end. Including followups.

Its easy for mailing, extracting report, feed back and more accurately the notes and tasks to follow up is fantastic

The mail doesnt provide a "Draft and Table" creation, which dissapoints me

email distingushing and tracking

The service hub allows you to add all the bells and whistles that you generally get through other platforms (i.e. intercom, etc.), but allows you to keep it centrally located within your CRM.

The UI and interface of the Knowledge Base can be improved to allow for further customizations. Would be great if we can add additional customizations that does not require coding and/or scripts.

Hubspot is giving us all the add-ons that we would generally source elsewhere from varying platforms in one central hub. We can add a Help Desk, Live Chat, etc. without having to worry about additional subscriptions. Again, the Live Chat within hubspot is great as we can put those individuals directly into our CRM and start automated sequences. Huge plus with the CRM integration.

It's a useful way to contact and keep track of customers.

The search bar sometimes does not function.

It helps us keep track of sales funnels! We're able to spot users who need to be contacted. I'd say I'm more productive using hubspot, and our business performance has increased.

I find it very effective and efficient to use, it keeps all of our information organized and allows you to see organize what is happening with pipelines/sales and contact information/history.

Nothing! Hubspot is easy to use and is very organized, a great solution for sales teams that need to organize thier records and information. Being able to see everything, such as email records, is important for a sales team to work togther effectively.

It is solving communication problems for our organization and clients - it allows us as users to communicate directly with customers, keeping records organized and clear.

HubSpot Service Hub is generally user friendly and easy to navigate. There are many short videos and tutorials to assist with questions. These definitely limit time spent going back and forth to a support team. However, the support team is excellent, and on standby whenever you need them. They have far exceeded my expectations.

Some apps do not integrate as well with HS service as others, although, this is not necessarily a HubSpot issue. There is one area (conversations) of the site that does not always sync up with "service/ sales" tickets, but I have been able to workaround.

HubSpot helps analyze important metrics, generate useful workflows and surveys, and filter into an easy to setup dashboard. This helps identify areas of strength, and those in which focus is necessary.

HubSpot Service Hub provides an easy way for our clients to contact us, and report issues they may be having, so we can promptly address their concerns and come up with a quick resolution.

It takes a little while to get the hang of navigating HubSpot Service Hub, but there are tutorials to help you do so, and when you've got it, it's very easy going forward.

HubSpot Service Hub provides a way for us to gather information on client issues, create service tickets, and manage those service tickets in a well laid out and organized pipeline.

It is really easy to use it, it helps a lot in the administrtion of your deals. The tasks and all the properties, are really easy to use and understand. It really great.

Sometimes the platform has some issues. sometimes it does not work and the platform has some errors, sometimes it is not that easy to learn some feautures, but

The main issue that helps solving it is the organization that you can have in all your deals as well as de follow up od the tasks so you can have a better performance

The option to do tasks and schedule them. I also like the way email is built in on to the customer's accounts.

When going to email inbox it is extremely slow.

Order status and sending customers emails. It is almost our all in one tool.

The reporting of the NPS feedbacks. It is super easy to get a clear overview of the customer feedback

Nothing to complain about. Nothing that i dislike in specific

Using the Service Hub from Hubsport helps us to have all interactions with our customers in one place and have these data accessible to everybody. Even the sales persons see in the history of the customer all of these interactions. That helps to have a knowledge and information sharing to everybody that is involved in the customer relation

Really great support for new users with answers to all your questions

emails often filter through to customers' junk mailbox

I am quite new to hubspot so the service hub helps guide me through when I'm not sure how to use it fully

Be able to send quick NPS surveys to get valuable feedback on projects and client experience.

Nothing comes to mind for me............

Customers being able to give quick and easy NPS surveys which gives a snapshot of how the customer is feeling within the project journey :) No direct business increase, but valuable feedback from client is gained

A professional platform in its field Ease of use and handling Amazing results

I think there are no negatives, but I can comment on one thing, which is the somewhat high prices

Good communication with potential clients and what benefits me is the large number of sales

I love that it is so easy to organize and control your workflow. I can manage my tickets with ease, I can follow up on former contacts and can create reports to visualize my performance. I find these reports particularly helpful to track performance.

The customer service can be a bit slow at times, although when they do reach out they are always helpful and kind. Though this is not a common occurance and they are always there to hear out our questions and requests.

It is providing an all in one point of contact with our customers and potential leads as well as allowing us to follow up on our performances. It is removing the need to go between platforms by providing many services in one place.

Very self service, all features and tools are very self service and Don’t require technical input

The reporting and data function needs some work. The AI functionality could be improved

Support for in live orders, managing customer communication

The ability to build your own ticketing dashboard and organise it how you want.

The knowledge base doesn't support sub categories

Provides an easy to use interface and integrates nicely with Jira.

Live Chat is very helpful- knowing that somene is there for you

I don't like auto responses - they never answer the question

setting up specific inframton and reports

I like how Hubspot is so organized and user-friendly. The layout is straightforward and users can easily understand what buttons to click. It also allows users to personalized the layout.

There's not much that I dislike about HubSpot but since it is a web-based system, sometimes it takes a while to load. Overall, I am very much satisfied with the use of the system.

It helps in easily tracking the tickets and deals created per client. It also allows users to send emails and integrate the business email within HubSpot so you can maximize the use of the system.

The Kanban-style board makes it easier for me to assess where troubleshooting issues lie for my customers and ultimately get issues resolved in a timely manner.

Blocking e-mail spam can be a bit annoying and distracting while working out of a swim lane. It doesn't happen often but would like to see a little more improvement in this court.

We are definitely able to let our Customer Success team prioritize customer issues using Hubspot. This saves a lot of time and effort on what next steps look like.

The Knowledge Base and the ability to have multi-brand Knowledge Bases.

Currently lacking the ability to clone or copy a Knowledge Base article from one branded Knowledge Base to another without manually copying and pasting.

It allows us to host all of our help desk assets in one place, including providing insights into which articles are helpful/unhelpful or viewed the most.

I love the simplicity and clearly categorized information Hubspot provides. I can find what I need quickly, including other peers' contact with companies - a must for AR.

It is easy for peers' to create duplicate Hubspot accounts for companies, making it challenging to work around as an AR specialist. There should be some way to find and merge companies without having to do it manually.

It is essential to have a clear understanding of what conversations are taking place between clients and my peers to collect on and set up conferences for outstanding invoices.

My favorite thing about HubSpot is how well integrated the whole system is. You're never more than a click away from accessing different components of the system.

There's a bit of a learning curve to get fully up to speed on all the features but the Academy resources are really helpful.

Automating marketing emails to be able to send contextual content to a growing audience.