HubSpot Service Hub vs Supportbench
Take a look at how
HubSpot Service Hub
and
Supportbench
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
HubSpot Service Hub
scores
4.4
out of 5 from
2172
reviews, while
Supportbench
has been rated
4.9
out of 5 from
80
reviews.
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HubSpot Service Hub
4.4
( 2,172 )
Supportbench
4.9
( 80 )
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At a Glance
Overview
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
No pricing information available
Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
10
- Airtable
- Asana
- Canva
- Freshdesk
- Gmail
- Google Calendar
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Total integrations:
16
- Airtable
- Asana
- Canva
- Freshdesk
- Gmail
- Google Calendar
- Google Sheets
- Helpdesk
- HubSpot
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
