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HubSpot Service Hub Logo
HubSpot Service Hub
4.4
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HubSpot Service Hub Reviews & Product Details

HubSpot Service Hub Overview
What is HubSpot Service Hub?

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellent option for managing customers and progressing them through your funnel. As a result, Hubspot’s Service Hub’s an incredible range of features, including team management tools available via higher plans and real-time reporting.

Company HubSpot
Year founded 2006
Company size 1001-5000 employees
Headquarters Cambridge, MA
Social Media
HubSpot Service Hub Categories on Findstack
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Ask Questions about HubSpot Service Hub
What HubSpot Service Hub is best for?
How does HubSpot Service Hub compare to Zendesk Support Suite?
What are the pros and cons of HubSpot Service Hub?
HubSpot Service Hub Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
HubSpot Service Hub Pros and Cons
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
HubSpot Service Hub Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
HubSpot Service Hub Media
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HubSpot Service Hub Screenshots
HubSpot Service Hub screenshot 1
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HubSpot Service Hub screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 13, 2025
HubSpot Service Hub Logo
2,172 HubSpot Service Hub Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
RS
Rebecca S.
Founder
Share
"Great for Teams Who Need to Read Each Others Emails in Order to Collaborate and Learn New Systems"
What do you like best about HubSpot Service Hub?

I love being able to read my teammates emails as we learn a new system together and to see the kind of responses that they get so that I can tailor my interactions accordingly.

What do you dislike about HubSpot Service Hub?

The constant notifications of a new email.

What problems is HubSpot Service Hub solving and how is that benefiting you?

This helps us know what kind of feedback the other members of our team are receiving so that we can continue to perfect our new systems.

Small Business (50 or fewer emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
PH
Philip H.
Digital Support Manager
Share
"Director of Client Experience"
What do you like best about HubSpot Service Hub?

The reporting tool is one of the best things about Hubspot (among the many things). I can view all of the most important data we track right in front of me.

What do you dislike about HubSpot Service Hub?

Integrations with other software can be tricky to sync up.

What problems is HubSpot Service Hub solving and how is that benefiting you?

It helps us keep track of client interactions.

Mid Market (51-1000 emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
AR
Alejandro R.
Founder
Share
"Hubspot changed my perspective on CRMs"
What do you like best about HubSpot Service Hub?

The ability to see everything about a contact to find the best solutions as possible is the best feature.

What do you dislike about HubSpot Service Hub?

Only thing I dislike is that it's too expensive. Its worth it but you gotta committ to spending over $600 a month

What problems is HubSpot Service Hub solving and how is that benefiting you?

Most of the times when there's somethibg that needs to be checked, best thing is that you can see the entire history if a contact to understand better

Mid Market (51-1000 emp.)
Jan 25, 2024
 Source
Overall Rating:
5.0
SS
Sritamil S.
Founder
Share
"Treamlined All-in-One Solution for Marketing, Sales, and Customer Service"
What do you like best about HubSpot Service Hub?

HubSpot is an all-in-one marketing, sales, and customer service platform. It's known for its user-friendly interface, robust features, and seamless integration of various tools. Businesses appreciate its ability to streamline processes, manage customer relationships effectively, and analyze performance through its analytics. However, some users find it pricey, especially for smaller businesses, and there might be a learning curve for beginners. Overall, HubSpot is a powerful solution for businesses looking to consolidate their customer-centric activities into a single platform.

What do you dislike about HubSpot Service Hub?

Hubspot can Provide more flexibility for users to customize workflows, reports, and dashboards to better suit their unique business needs.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Customer interactions throughout the entire lifecycle.

Small Business (50 or fewer emp.)
Jan 22, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Hubspot has helped us organize our small company and given us time back!"
What do you like best about HubSpot Service Hub?

All the information is in one easy-to-navigate place. It is pretty user-friendly and intuitive, and if you are having trouble the customer service is really helpful!

What do you dislike about HubSpot Service Hub?

The ticket notifications could be a bit better, I find that they can be easy to miss.

What problems is HubSpot Service Hub solving and how is that benefiting you?

It is helping us organize our customers, and track deals. We now have a self-serve knowledge base for customers with built-in user analytics.

Mid Market (51-1000 emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
CC
Charlie C.
Operations Manager
Share
"All-in-one, customizable CRM solution."
What do you like best about HubSpot Service Hub?

I like creating my own dashboards and filtering data exactly how I need it to be filtered. It drastically increases my productivity on a daily basis.

What do you dislike about HubSpot Service Hub?

I don't have anything wrong to say about Hubspot. It has been able to meet all of my needs and more thus far.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Again, being able to filter out the content and data that is most important to me in a sea of data our company records is a huge time saver!

Small Business (50 or fewer emp.)
Jan 12, 2024
 Source
Overall Rating:
5.0
TT
Tsolak T.
Sales Researcher
Share
"The best option"
What do you like best about HubSpot Service Hub?

They give you the best and easiest way to get into Hubspot smoothly.

What do you dislike about HubSpot Service Hub?

Nothing to dislike, everything is literally crystal clear.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Creating workflows, sequences and the related assistance related to sales.

Small Business (50 or fewer emp.)
Jan 09, 2024
 Source
Overall Rating:
5.0
EA
Ema A.
Founder
Share
"Great platform to excel CX!"
What do you like best about HubSpot Service Hub?

The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can join any course and learn my way around the Service Hub. Also, I appreciate the extra fast support and friendly customer reps!

What do you dislike about HubSpot Service Hub?

When it comes to the dislike side, I'm still in the process of exploring various options and acquiring proficiency. At this point, I don't have specific criticisms to offer, but I'm dedicated to fully understanding the subject matter in order to provide insightful and constructive feedback for improvement in the future.

What problems is HubSpot Service Hub solving and how is that benefiting you?

We are a dynamic StartUp dedicated to building an exceptional Customer Support team, and our ultimate goal is to establish ourselves as the industry leader. That's why the Service HUB is the cornerstone of our operations—it provides us with everything we need and want to deliver outstanding customer service. By leveraging HubSpot, our sales and marketing agents are not only content but also empowered to excel in their roles. Together, we are working towards creating a customer-centric experience that sets us apart from the competition.

Mid Market (51-1000 emp.)
Jan 02, 2024
 Source
Overall Rating:
5.0
NC
Natalia C.
Customer Service
Share
"AN AMAZING TOOL TO WORK WITH and deal with customers"
What do you like best about HubSpot Service Hub?

THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME

What do you dislike about HubSpot Service Hub?

SOMETIMES THE CORPORATIVE RESTRICTIONS LOWER THE USABILITY OF THE TOOL, SO WE HAVE SOME RESTRICTIONS TO WORK WITH, IN FILTERS, PERSONAL VIEWS, HOW TO ORGANIZE AND RESEARCH INFORMATION

What problems is HubSpot Service Hub solving and how is that benefiting you?

THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME

Small Business (50 or fewer emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
Kevin V. avatar
Kevin V.
Fema Housing Program Inspector (Redi Team)
Share
"Great customer service tool"
What do you like best about HubSpot Service Hub?

HubSpot is a fantastic tool for managing large eCommerce customer databases and their support tickets. We have it interfaced with the WooCommerce WordPress app and it does a pretty good job for our very fast growing startup team.

What do you dislike about HubSpot Service Hub?

Not much, but the site servers were so slow sometimes. I wish there was better management of customers that submit multiple tickets, so when we have a large number, those individuals don't get lost in the shuffle.

What problems is HubSpot Service Hub solving and how is that benefiting you?

Managing high traffic of less than internet savy customers, that need to have an easy way to interact with us online.