HubSpot Service Hub Reviews & Product Details

The service hub allows you to add all the bells and whistles that you generally get through other platforms (i.e. intercom, etc.), but allows you to keep it centrally located within your CRM.

The UI and interface of the Knowledge Base can be improved to allow for further customizations. Would be great if we can add additional customizations that does not require coding and/or scripts.

Hubspot is giving us all the add-ons that we would generally source elsewhere from varying platforms in one central hub. We can add a Help Desk, Live Chat, etc. without having to worry about additional subscriptions. Again, the Live Chat within hubspot is great as we can put those individuals directly into our CRM and start automated sequences. Huge plus with the CRM integration.

It's a useful way to contact and keep track of customers.

The search bar sometimes does not function.

It helps us keep track of sales funnels! We're able to spot users who need to be contacted. I'd say I'm more productive using hubspot, and our business performance has increased.

I find it very effective and efficient to use, it keeps all of our information organized and allows you to see organize what is happening with pipelines/sales and contact information/history.

Nothing! Hubspot is easy to use and is very organized, a great solution for sales teams that need to organize thier records and information. Being able to see everything, such as email records, is important for a sales team to work togther effectively.

It is solving communication problems for our organization and clients - it allows us as users to communicate directly with customers, keeping records organized and clear.

HubSpot Service Hub is generally user friendly and easy to navigate. There are many short videos and tutorials to assist with questions. These definitely limit time spent going back and forth to a support team. However, the support team is excellent, and on standby whenever you need them. They have far exceeded my expectations.

Some apps do not integrate as well with HS service as others, although, this is not necessarily a HubSpot issue. There is one area (conversations) of the site that does not always sync up with "service/ sales" tickets, but I have been able to workaround.

HubSpot helps analyze important metrics, generate useful workflows and surveys, and filter into an easy to setup dashboard. This helps identify areas of strength, and those in which focus is necessary.

HubSpot Service Hub provides an easy way for our clients to contact us, and report issues they may be having, so we can promptly address their concerns and come up with a quick resolution.

It takes a little while to get the hang of navigating HubSpot Service Hub, but there are tutorials to help you do so, and when you've got it, it's very easy going forward.

HubSpot Service Hub provides a way for us to gather information on client issues, create service tickets, and manage those service tickets in a well laid out and organized pipeline.

It is really easy to use it, it helps a lot in the administrtion of your deals. The tasks and all the properties, are really easy to use and understand. It really great.

Sometimes the platform has some issues. sometimes it does not work and the platform has some errors, sometimes it is not that easy to learn some feautures, but

The main issue that helps solving it is the organization that you can have in all your deals as well as de follow up od the tasks so you can have a better performance

The option to do tasks and schedule them. I also like the way email is built in on to the customer's accounts.

When going to email inbox it is extremely slow.

Order status and sending customers emails. It is almost our all in one tool.

The reporting of the NPS feedbacks. It is super easy to get a clear overview of the customer feedback

Nothing to complain about. Nothing that i dislike in specific

Using the Service Hub from Hubsport helps us to have all interactions with our customers in one place and have these data accessible to everybody. Even the sales persons see in the history of the customer all of these interactions. That helps to have a knowledge and information sharing to everybody that is involved in the customer relation

Really great support for new users with answers to all your questions

emails often filter through to customers' junk mailbox

I am quite new to hubspot so the service hub helps guide me through when I'm not sure how to use it fully

Be able to send quick NPS surveys to get valuable feedback on projects and client experience.

Nothing comes to mind for me............

Customers being able to give quick and easy NPS surveys which gives a snapshot of how the customer is feeling within the project journey :) No direct business increase, but valuable feedback from client is gained