Zoho Desk Reviews & Product Details

Tagging for the Tickest and Labels makes work easier to divide the Task for the Operations

Sometimes the Desk operates very slow and it makes things Complicated to respond clients

Managing Customers Complaints and Communication in very easy manner

Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments.

The pricing plan of Zoho CRM needs to be reviewed, for mid size company Zoho needs to have flexible payment options.

It is helping in monitoring the customer interaction, where in qualitative feedback can shared with the agents. Robust Data availability wherein we can alert various departments of flows on customer ineratctions and complaint resolution. With the dashboard, we can check for the customer feedback, conversation thread and accordingly take progressive approach to resolve the issue. Monitoring is the most imprtant aspect of ZOHO, wherein we can appraise the management of the trends and effective approach in resolving customer escalations.

simple to setup and configure contain bulk of features there is many integations with other systems

still i did not found issues maybe the total number of agent during trail version

monitoring and SLA

What I like most about the platform is the possibility of analyzing the tickets received, seeing how much time was spent for each client

the negative part is the nortification, I wish that whenever a new ticket arrived I would be notified with some sound

Support via Whatsapp

La base de conocimientos y lo sencillo de usar

Algunas dificultades al personalizar ciertas aeras y el soporte

problemas del uso de mi plataforma con los clientes.

Its help our businesses to manage customer support activities, streamline communication, and provide efficient customer service easy of use and eay to integrated with zoho platform

Nothing yet will descrive later if found anything

WE are using zohodesk for helpdesk management and easily access client complaint and get the agent productiity reports as well on time.

The reporting and analytics tools in Zoho Desk are comprehensive, providing valuable insights into our support performance. This has been instrumental in identifying areas for improvement and optimizing our support processes.

Zoho Desk, like any comprehensive software, may have a learning curve for new users. Getting accustomed to all the features and customization options might take some time, and training for the team may be necessary.

Excellent customer support system.

Monthly Subscription is one of the convenient option for startups

we havent felt any discomforts yet , so no negative comments .

Single Screen to support all the support solutions & Queries

I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.

Pricing is not something I was expecting but definitely worth the buck.

Ticket Center

In terms of the overall experience, Zoho Desk has proven to be highly satisfactory. This platform has been instrumental in streamlining processes, offering a user-friendly interface that greatly simplifies various tasks.

Not have an application for web users we have to use it on brouser only.

Manage multiple mails with multiple clients with multiple team members.

Very helpful features to improve the customer support.

Its quite expensive for small businesses.

Keeping an overview over all cases.

simplicity to use and customer experience personalized

more clarify in the use cases especially in the integration

simplify ticketing

The zoho desk is handy for me to resolve customer ticket

API integration is very hard in angular website

ticket resolve made me easy

Ticketing System: The ticketing system in Zoho Desk is a core feature, facilitating the efficient management of customer queries, issues, and requests.

Limited Free Plan: While Zoho Desk offers a free plan, it comes with limitations on the number of users and features available. Small businesses with growing support needs might find the free plan restrictive.

Centralized Ticket Management: Problem: Businesses often receive customer queries, complaints, and support requests through various channels, making it challenging to manage and respond efficiently.

Extensive Functionalities, Ease of Setup and Use, Integration of Customer Service Channels, Effective Knowledge Base.

As of the time of the evaluation, nothing.

Zoho Desk assists my company by streamlining support operations, seamlessly integrating various customer service channels, and providing an effective knowledge base. This enhances our efficiency, simplifies query management, and offers self-service resources to customers, optimizing our customer response and satisfaction.

- All the features that we needed to handle customer support, internal operations are handled. - Very easy to get started on multiple channel. - Very nice documentation for developers made it easy for us to integrate with our backend

A slightly slow tool, but understandably for the amount of features and nature of product

We have now better visibility of customer issues.

Зручність створення заявок, аналітика, простота у використанні, підтримка клієнтів, інтеграція з Bigin

досить короткий тестовий період. Треба багатов чому розібратись та налаштувати і не встигаєш

значно отимізує процес обробки зверненнь від клієнтів.

Zoho Desk is nothing short of a customer support superhero. It’s like a creative genius and professional powerhouse rolled into one. The platform's vibrant interface is a visual treat, making customer support feel less like work and more like an exciting game of strategy. The content creation tools are a dream come true for our creative agency. Crafting canned responses or writing self-service articles, they're all designed to keep our customers engaged and coming back for more. It's like having a magic wand that transforms mundane support content into engaging narratives.

Despite its superhero status, Zoho Desk isn't without its kryptonite. While its array of features can seem empowering, it can also be overwhelming. For newcomers, the learning curve can be steep. It's like being handed the controls to a spaceship without a manual. Also, the mobile app could use a bit of work. It's like having a sidekick who's always there for you but sometimes lags behind. The functionality isn't as smooth as the desktop version, which can be a bit of a letdown when you're on-the-go.

Before Zoho Desk, customer support felt like a constant uphill battle. It was like trying to tame a wild beast with bare hands. The chaos of managing multiple customer queries, the struggle to keep track of tickets, the pressure to respond promptly – it was a whirlwind that left us on our toes, but often with little to show for our efforts. Enter Zoho Desk - the knight in shining armor, the superhero our creative agency needed. It swooped in and turned the tide in our favor. It's like having a master strategist, guiding us through the battlefield of customer support, helping us navigate with confidence and efficiency.

its easy use and security on the platform

the cost seems high to me,Other than that everything is perfect with the tool

the speed and control with my clients regarding support

You can make your desk exactly how you would like it. There are a lot of options and customization. When I did have questions support was very easy to get a hold of and assist me quickly.

Sometimes too many options can be a bit much

First time implementing Tech Support I had no idea how to make something that would work.