Zoho Desk Reviews & Product Details

I've been impressed by how easy it is to configure Zoho Desk initially, integrate it with the necessary features, and get a new IT Consultancy and Systems Integration company up and running. My customers have loved the new addition to my company.

So far, I don't have anything negative to say.

As the sole owner and employee, with support from college interns, it's easy to turn support agents on/off. My customers love having their knowledge base to access pertinent setup information.

The reporting feature and categorization is very good and well organized.It was also very easy to implement. the customer support is excellent . the intergration was very easy to intergrate, also we use it frequently

Nothing for now everything work very well

It is solving our customer reporting problem.previously it was hard to get a report for all customer complaint but now with zoho desk we have been able to resolve that

Zoho Desk allows our teams to house all client information, needs, questions and tickets in one place. It will be easy to implement and train users since Zoho in-house training materials and user friendly and supportive. Our teams will use Zoho Desk every day and it will be an integral part of their roles. Zoho One will allow us to use all features offered by Zoho. We can't wait to get this going!

We haven't found anything yet that we don't like.

Zoho Desk is solving the problem of having multiple systems to house our CRM, client communications, call desk features and records. Now we will have a one-stop shop!

Zoho Desk provides unified customer support through its streamlined ticketing system, empowers users with self-service options like a comprehensive knowledge base, and enhances team collaboration with insightful analytics and versatile integration capabilities.

There are no features within Zoho Desk that are disliked.It was very ease to use and have a great customer support

Zoho Desk empowers users by providing a user-friendly platform that centralizes communication channels, simplifies issue resolution through efficient ticketing, and enhances overall satisfaction with self-service options. It ensures a smooth and positive customer experience by offering tools that make it easy for support teams to address and resolve user concerns promptly and effectively.

The ability to tailor it to your own business processes

Would like to create an auto interface with Power Bi rather than using the Zoho Analytics

It simplifies the process of managing emails coming into a shared mailbox ensuring all emails and tickets are dealt with ensuring the customer is constantly kept updated

Etant donné que j'utilisé zoho sprint, je vois que je peux lié mon desk avec zoho desk

je n'ai pas trouvé de solution pour le rendre plus fun, customisable.

connecter mon board projet et desk

User interface and the ease of customizing every aspect of the portal. Easy to implement and integrate with Office 365.

Custom reports have a slight learning curve when creating your own.

Reporting, ticket flow, and customization.

Customization on basis of the business requirements is the best feature Zoho desk provide to the user.

It is cheaper as compare to other CRM tools.

Having the clear visibility for the ticket management.

Customization and being easy accessible are the most important feature of this system. Honestly, we did not expect that it will be easy like that. After the trial version, we would like to buy it for our company.

Everything was clear. So, there is no topic to dislike it.

In our facility, we receive many support request from every channel and managing of these is the most diffucult issue. Thanks to Zoho, we are aiming to fix these issues.

Zoho desk has an easy onboarding process, a great number of integrations like wechat and call centers which makes it great to start of simple by integrating the inbox and then refine the process to introduce more complex scenarios like external callcenters.

There is only one downside to Zoho desk: limited public information but a good

We had a full inbox with client requests and the email client had trouble with this aswell as it was hard to split work. Processes were hard to handle just with an inbox and were not easy to scale. Zoho Desk made it easy to have a blueprint for processes and dedicated fields for information to filter for them and trigger actions based on it rather than having all relevant information just in an email as a text.

The pricing is very good. In addition, the features and tools are very helpful. The UI is fast and email flow setup is easy. We use it often

There is nothing to dislike about Zoho Desk

Resolving issues sent by our members

Zoho is very easy to use and has features that fit a lot of business processes. Iy is easy to be implemented.

I didn't find any downsides till now. nothing to be disliked.

Zoho desk is a way to organize tickets and inquiries created by our clients.

Keeping all the email history in one accessible record.

Support on definition of teams, departments, skills, etc

Managing incoming email flow

Easy to use. Easy to understand the platform. Perfect for first time user of CRM softwares.

I hope there is a free version even for a limited feature for ticketing support system

Keep track of my customer/ticket correspondence

It integrates will with other Zoho products as well as external applications. It's feature rich and always improving.

The UI can be a bit overwhelming on first contact.

It provides a unified point of communicating with clients and prospective clients while allowing them to contact us from where they feel most comfortable or where is most convenient.

The HelpDesk creates efficiency for my team

Downsides of zoho are just in the lack of ability to integrate with my crm for now

The help desk is great

Seamless, covers everything we need! really great product

Certain customasation flexibility can be available

Answering questions

Lots of features, and the ability to customize and configure easily. The support team is very quick and proactive to help.

Some help documentation could be more elaborate.

Provides a central repository for our platform knowledge base, and allows for our users to easily reach out to customer support and track their tickets.

Zoho Desk has given our organization a way to finally organize, track, and best deploy our resources to deal with the consistent flow of calls and emails for support. We are just getting started but the agents involved in helping to put all the pieces together are already excited about the potential for this app. Looking forward to using this to its full extent.

Setup does take time however you will find that Google searches for questions that you may have will yield answers. I have not had to call into support yet.

Resource management, Ticket management.

Zoho Desk helps in tracking the time and effort my engineers spent on customer issues which helps me in accurate billing to the customer. Its easy to implement and a good tool to support customer.

Nothing which is dilike but the tabs should be more customizable

It helps me in tracking the time spent on the customer issues so that customer billing can be accurate.