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Respond.io Logo
Respond.io
Turn Conversations into Business Results
4.8
(152)
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Respond.io Reviews & Product Details

Respond.io Overview
What is Respond.io?

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

Company respond.io
Year founded 2017
Company size Myself Only employees
Headquarters Kuala Lumpur, Malaysia
Social Media
Respond.io Categories on Findstack
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Ask Questions about Respond.io
What Respond.io is best for?
How does Respond.io compare to Adobe Experience Manager?
What are the pros and cons of Respond.io?
Respond.io Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Respond.io Features
A/B Testing
API Access
Audit Trail
Automated Workflows
Batch Processing
Cloud-Based Deployment
Compliance management
Content Management
Customer Feedback Collection
Customer Segmentation
Data Security
Digital Signatures
Document Generation
Drag and Drop Interface
Email Management
Integration Capabilities
Interactive Documents
Mobile Access
Multi-Channel Delivery
Multilingual Support
Notifications and Alerts
On-premise Deployment
Personalization
Print Management
Real-Time Analytics
SMS Management
Social Media Integration
Template Management
User Permissions
Version Control
Respond.io Media
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Respond.io Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 10, 2024
Respond.io Logo
152 Respond.io Reviews
4.8 out of 5
Mid Market (51-1000 emp.)
May 16, 2022
 Source
Overall Rating:
4.5
Victoria M. avatar
Victoria M.
Human Resources Recruiter
Share
"One place to respond to all clients messages"
What do you like best about Respond.io?

Of course, Respond.io best thing is that you have one dashboard to respond to your customers from Viber, Messenger and other chats. Moreover, Respond.io offers a very nice website chat you can install on your site.

What do you dislike about Respond.io?

I always have to clean my contacts, otherwise I have to upgrade the subscription. I would be nice to autodelete inactive contacts after certain period of time or archive them.

What problems is Respond.io solving and how is that benefiting you?

Respond.io allows us to create multiple accounts for our managers with access to communicate with customers via one dashboard. No need to ad them admin rights in Facebook or other messangers. We have full control and statistics in one place.

Small Business (50 or fewer emp.)
May 30, 2023
 Source
Overall Rating:
4.0
MB
Mahima B.
Business Analyst
Share
"Recommended for customer engagement!"
What do you like best about Respond.io?

I love the feature that it has centralized inbox where all the queries or requests from the different platform can be seen together. It simplifies the data and request tracking and simplifies customer communication.

What do you dislike about Respond.io?

It can have more integrations with third party apps and can be cost-effective.

What problems is Respond.io solving and how is that benefiting you?

It manages and track records of all the customer queries at a single place from various channels like whatsapp, instagram, messenger etc. which is a very efficient method to reach customers and increase the engagement. With the help of analytics, we can observe various data and metrics.

Small Business (50 or fewer emp.)
May 07, 2023
 Source
Overall Rating:
4.0
Ariff H. avatar
Ariff H.
Branch Manager
Share
"Omni chanel messaging app"
What do you like best about Respond.io?

Easy to use omni channel messaging tools.can integrate well with whatsapp business.very good crm tools for responding towards customer faq.the contact and chat management let team member to quickly reply customer faq

What do you dislike about Respond.io?

I do find it is sometimes slow but it is not a big problem.maybe later version will improve on that

What problems is Respond.io solving and how is that benefiting you?

I work in retail.in a small team member.this was helpful as everyone will get notified about any issues with customer communication management.at the same time its cheap

Mid Market (51-1000 emp.)
May 06, 2023
 Source
Overall Rating:
4.0
AC
Alfredo C.
Regional Territory Manager
Share
"Just checking a good option for messaging app"
What do you like best about Respond.io?

So far it's been an interesting platform which connects with several channel to message with clients, prospect and more, good option for messaging. It's a better option in compare to others.

What do you dislike about Respond.io?

There's nothing so far, in fact something not hard to use, I didn't find anything wrong and to improve or make a better experience maybe it can be used in mobile, I'll check

What problems is Respond.io solving and how is that benefiting you?

Automates and integrates messaging channels, we realized the benefits of using this kind of app it's easier than doing it manually, increased of scalability x10

Small Business (50 or fewer emp.)
Mar 20, 2023
 Source
Overall Rating:
4.0
AH
Ahmad H.
Founder
Share
"The program is good and easy to use, but it needs some development"
What do you like best about Respond.io?

Easy access to contacts .. The ability to share everything you need with them ..

What do you dislike about Respond.io?

Sometimes I dont find the contacts .. or if I search the contact does not appear to me .. and a waiting period when running the program for the first time, especially on the mobile phone

What problems is Respond.io solving and how is that benefiting you?

Ease and speed of communication in the event that I do not wish to make a phone call .. and arrange some of the accumulated matters

Enterprise (> 1000 emp.)
Jan 14, 2023
 Source
Overall Rating:
4.0
Shahbaz A. avatar
Shahbaz A.
Specialist Digital Cloud Solutions (Business Development)
Share
"Best ISV for CPaaS customers"
What do you like best about Respond.io?

Very user friendly interface enabling the businesses to the best of availabile tech capabilities

What do you dislike about Respond.io?

Pricing model based on MACs is the worst thing ever

What problems is Respond.io solving and how is that benefiting you?

Campaign management through multi channel communication

Small Business (50 or fewer emp.)
Aug 24, 2022
 Source
Overall Rating:
4.0
AP
Andersen P.
Coo
Share
"Amazing Software"
What do you like best about Respond.io?

It is easy to use, friendly and professinally

What do you dislike about Respond.io?

Please work on message parsing . this will help a lot

What problems is Respond.io solving and how is that benefiting you?

communicating with customers from different agent as one. Receiving incoming messaging broadcast

Small Business (50 or fewer emp.)
Jun 29, 2022
 Source
Overall Rating:
4.0
HF
Hide F.
It General Manager
Share
"With respond.io, we can provide omni-channel to improve customer communication. So useful."
What do you like best about Respond.io?

Very easy to integrate many communication channels like SMS, Facebook and Twitter.

What do you dislike about Respond.io?

I wish respond.io has a phone calling feature as a part of their omnichannel.

What problems is Respond.io solving and how is that benefiting you?

I had no issue with respond.io yet.

Mid Market (51-1000 emp.)
Jun 20, 2022
 Source
Overall Rating:
4.0
Sami F. avatar
Sami F.
Quality Assurance Specialist
Share
"Respond.io helps improve communication channels in an incredibly smooth way."
What do you like best about Respond.io?

The best feature is the workflows. It really helps to visualize the processing in which the conversation goes through, which also makes it easier to detect bugs and make updates.

What do you dislike about Respond.io?

The limitations of the appearance of the website chat widget.

What problems is Respond.io solving and how is that benefiting you?

The biggest problems that respond.io solved for me are the number of unlimited users and unlimited workspaces. Having multiple workspaces and many users helps keep everything organized for each channel.

Small Business (50 or fewer emp.)
Apr 05, 2023
 Source
Overall Rating:
3.5
BV
Bas V.
Founder
Share
"A game changer for our company with a few flaws."
What do you like best about Respond.io?

The workflow builder has been amazing. We managed to build a fully automatic workflow within a couple of hours. It made automation for our agency easy and straightforward.

What do you dislike about Respond.io?

The mobile app is something I really dislike about respond.io, I get logged out automatically after a couple days and need to sign-in again. A FaceId function could fix this easily to keep it secure and easy to manage. The app in general is just a bit buggy with delayed messages and notifications not functioning properly.

What problems is Respond.io solving and how is that benefiting you?

We use respond.io for our marketing agency. We onboard new clients automatically with our onboarding automation. If human input is necessary, one of our team members can easily take over and assist the client.

Mid Market (51-1000 emp.)
Mar 20, 2023
 Source
Overall Rating:
3.5
ZB
Zoyeb B.
Founder
Share
"Good Chat Product for Start-ups"
What do you like best about Respond.io?

Respond.io is easy to integrate for a startup and the interface requires very little training for chat support agents to grasp and get started on the job. The pricing model per contact slabs was revolutionary.

What do you dislike about Respond.io?

Respond.io workflows break often. The analytics needs to be hosted on third party products. The web chat interface has poor UI. Overall as the company and processes mature the product appears to lag in certain requirements as expected.

What problems is Respond.io solving and how is that benefiting you?

Respond.io is helping route chats between teams and is able to bring together email, web and WhatsApp support in one place. Multiple operations teams are using it for their various business streams. This is helping keep support costs low and conversational ability high.

Small Business (50 or fewer emp.)
Mar 21, 2023
 Source
Overall Rating:
3.0
JY
Jorge Y.
Founder
Share
"Chat con varias opciones pero pesado"
What do you like best about Respond.io?

El flujo de chat es muy util como el poder asignar autorespuestas segun los usuarios que se puedan designar , segmentar la atencion al cliente como la de soporte tecnico tambien es muy ideneo

What do you dislike about Respond.io?

El no poder asignar funciones como establecer usuario de atencion por dia

What problems is Respond.io solving and how is that benefiting you?

Resuelve el problema de otros chat que genera una atencion mas personalizada e idonea lo cual genera una mejor conversacion con los clientes

Small Business (50 or fewer emp.)
Aug 19, 2021
 Source
Overall Rating:
2.0
AA
Amit A.
Co Founder
Share
"Not wo"
What do you like best about Respond.io?

The ease of adding a channel and the ability to receive all incoming messages from multiple channels in a single platform. Also the support service is very fast and effective

What do you dislike about Respond.io?

Currently there is no notifications on events if I am online. Their support service said it will be updated until the end of August 21.

What problems is Respond.io solving and how is that benefiting you?

solution to incoming messages for my business. We needed as a team to communicate with our clients in a single platform.

Mid Market (51-1000 emp.)
Feb 01, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quick and efficient"
What do you like best about Respond.io?

Able to instantly and seemlessly respond

What do you dislike about Respond.io?

Nothings to dislike with regards to respond

What problems is Respond.io solving and how is that benefiting you?

We use it to run our WhatsApp line for our business allowing us to reach customers at their convience

Small Business (50 or fewer emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Superb Support Team"
What do you like best about Respond.io?

Jade from Respond.io is super helpful! She proactively clarifies everything and provides many relevant links to back up her explanation. 5 stars to her!

What do you dislike about Respond.io?

I don't see any problem at all. It's a great product with a great team!

What problems is Respond.io solving and how is that benefiting you?

Timely respond to my customer inquiries.

Small Business (50 or fewer emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent tool"
What do you like best about Respond.io?

As Switzerland based company, for us, it is most important to always be able to get help on time, when needed, not only for us, but first and foremost for our clients. With Respond and their excellent Customer service we always got the help we needed with detailed information about the next steps. Also, we like the simplicity of the interface and how pratical and easy to use Respond is.

What do you dislike about Respond.io?

No dislikes at this point. We do not have any complaints

What problems is Respond.io solving and how is that benefiting you?

With Respond we can successfully manage Customer data, over-the-phone sales and leads on our website.

Small Business (50 or fewer emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Repond.io the best in the market"
What do you like best about Respond.io?

It is uper friendly and easy to integrate and use in your social channels, the implementation with their templates is super quick.

What do you dislike about Respond.io?

I don't dislike anything it is great, if it can have a payment gateway integration would be amazing.

What problems is Respond.io solving and how is that benefiting you?

Guide our uers to the best solution before asign it to a human.

Mid Market (51-1000 emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excelent experience"
What do you like best about Respond.io?

Updates, is easy to handle and very easy to learn.

What do you dislike about Respond.io?

Little hard to serch by name or id but you get it

What problems is Respond.io solving and how is that benefiting you?

Faster responce

Mid Market (51-1000 emp.)
Jan 29, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Pretty good service"
What do you like best about Respond.io?

It's a wonderful app that brings the most comfortable way of contacting clients.

What do you dislike about Respond.io?

Could be faster, sometimes it's really clutter

What problems is Respond.io solving and how is that benefiting you?

It's the faster way that our company found to contact clients on a structured way

Mid Market (51-1000 emp.)
Jan 20, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very thankful for respond.io it's so easy to use, it helps the users a lot."
What do you like best about Respond.io?

I love respond.io because you can accommodate all the messages from other apps and it also notifies the user when there's a new message and it helps the business for a faster response to their customers. You can do customer support in different platform using respond.io.

What do you dislike about Respond.io?

There's nothing to dislike using respond.io. You can do customer support in different platform using respond.io.

What problems is Respond.io solving and how is that benefiting you?

It helps us to respond faster to the customer and it benefits us in a way that we can give a better service to the customers.