Respond.io Reviews & Product Details

Respond.io allowed us to reach all our customers through multiple channels in a truly effective way.

That it is not possible to loop or launch a workflow from another effectively

Unify communication channels with my clients

Tener el control y seguimiento de las conversaciones de Whatsapp

Su precio en dolares es algo costoso para los paises Latinoamericanos

Poder usar varias cuentas de whatsapp nos hace la vida mas facil porque el equipo comercial se tiene que enfocar en una sola herramienta.

Una de las mejores funciones que lo hace todo posible es su sistema de Workflows y la opción de conectarlos con cualquier otro sistema por API.

Una de las cosas que puede ser un punto en contra es que la creacion de workflows muy grandes el rendimiento de los recursos se ve afectado en lentitud de la pagina.

En el seguimiento de atencion al cliente, y esto nos permite detectar los fallos y pulir los protocolos establecidos por la compañia.

Our company's value is 75% based on the service we provide clients via WhatsApp, and our team uses this all day every day for their service. Since moving to Respond.io, we've saved 40% of our time in getting back to customers by using broadcasts; workflows; and optimisations. Furthermore, we've integrated with our other software using Zapier to allow us to scale much more easily. This has fundamentally changed how we're able to run our business. The instant customer support has helped us multiple times and makes this incredibly easy to use.

When you are on a chat and reassign it, you lose the view you're on.

The fact that we're able to automate what needs automating, so that our qualified professional employees can focus their attention on what is most important. This helps us to better support our clients.

it helps me contact with all my customer

all the chats appears to all the deparment

i cant see any problem need to be solved

that respond works in desktop and in app

Prices in RESPOND and 360 DIALOG, is useful but expensive

Respond solve when massive people contact you by whatsapp,

It's remarkably easy to use, incredibly practical in a wide range of applications, and significantly smarter with its advanced AI support, making it a valuable tool for enhancing productivity and simplifying complex tasks.

I couldnt find a way to start conversation through whatsapp line and the other apps, if they can upgrade the theme in to more simple instead of complex it will be more easy to use.

We have several support accounts such as live chat, instagram, whatsapp, mesenger, and this application is gathering all this applications in to one page so it makes our job very easy.

It has a stable connection and is a user-friendly platform

I have no negative comments about the platform

respond.io has helped the company maintain effective communication with our users, allowing us to resolve their requirements promptly.

All channels integrated in one platform and can be manage by multiple users. the most good things is the feature of workflow that have very good UI for enduser to set.

We didn't like on email features, specially for respon io is don't have function to forward email or forward the conversations by subject email. maybe this can be part of enhancements for respon io.

Respon io don't have features for forward email or forward all the conversations email.

Respond.io is by far the best messaging platform our company has tried. It has the best chatbot builder we've tested, as it couldn't be easier to build a chatbot flow. The fact that they have an excellent mobile app sets them apart from the crowd, as almost none of the other platforms we tried have it, and it's crucial for our business since our agents are not always in front of a computer. The UI is very elegant and functional, and our agents adapted to it very quickly. It integrates with every messaging source we work with, and the available integrations through Make are plentiful. I also love the fact that they are constantly rolling out improvements and new features through their open roadmap, where we users can vote on new features.

Nothing that is relevant for our business right now. The only thing that comes to mind is that it would be a plus to have a VoIP (inbound calls) integration so our communication would be 100% on Respond.io.

Before Respond.io, our salespersons used WhatsApp, and our marketing team managed Facebook and Instagram messages. Back then, it was impossible to have any statistics on our customer service or assess the quality of the conversations. Now, we receive messages from all our channels in one place, where we have access to all the statistics, and we can perform quality control on our customer service. Additionally, our agents used to spend a lot of time sorting, classifying, and distributing the inbound messages. Now, with the chatbot, more than 90% of this effort is done automatically.