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Salesforce Sales Cloud Reviews & Product Details
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Salesforce Sales Cloud Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
Easy to setup pages with lightning app builder. Best thing is we can utilise custom components, reports and flow in the page. This makes app builder very powerful and exciting.
Some of the features are still in salesforce classic this leads to switching context.
We provided solution for lead generation and email sending. Lightning app builder helped us to provide a one page view of leads and activities.
One of the standout features of Salesforce Sales Cloud is its comprehensive suite of tools for managing the entire sales process. From lead generation to closing deals, its customizable dashboards, robust analytics, and integration capabilities make it a powerful platform for boosting sales productivity and efficiency. Additionally, its scalability allows businesses of all sizes to tailor their sales processes according to their specific needs and grow seamlessly as their requirements evolve.
One aspect some users might find challenging about Salesforce Sales Cloud is its steep learning curve, particularly for new users or small businesses with limited resources for extensive training. Additionally, the platform's pricing structure can be a concern for smaller companies, especially if they don't utilize all of its features to justify the cost.
Salesforce Sales Cloud solves various challenges by streamlining the sales process, improving communication and collaboration among teams, enhancing lead management, and providing valuable insights through analytics. Its benefits include increased efficiency, better tracking of sales activities, improved customer relationships, and ultimately, higher sales conversion rates.
It helps me keep all my prospects and customers organized, and I can manage my tasks on a daily basis to keep me in line.
Sometimes it will integrate too many applications, and get a little overwhelming.
I can keep up-to-date with all my prospects and know what I need to do next.
It's easy to use and intuitive. If you have been in most modern system, you will probably know how to use Salesforce and its products.
It is expensive and they try to sell you on everything. They have a lot of different clouds and tools that they push but it is not always the best in class.
Database for our sales data and customer information. It is the source of truth for anything relating to customer data.
Easy to use for end users, and even easier to build processes and automations for admins
To maximise value it's best if other business functions also operate on Salesforce
Managing customer, partner and stakeholders objectives to allow us to have better conversations and progress
Salesforce Sales Cloud offers lots of tools for managing customer relationships, streamlining sales processes, and enhancing team collaboration. Its customizable dashboards are nice and automation features, and comprehensive analytics contribute to efficient sales ops.
Initial setup and customization process is a bit complex. Quiet pricey. Main complaint. Tools are getting harder to search up and getting lost and thus not used.
Helps us manage sales for a social media company across hundred of clients and agencies. Simple UI keeps it all streamline.
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Love how Salesforce simplify complex things and the trailblazer modules are light and funny making it fun to learn.
Not dislike, more of get a overwhelmed with such a big system. But I'm a newbie admin so I'm sure it'll be better in time. But I love Salesforce!
Improving knowledge and insight sharing so users don't work in silos
Ease of use Easy to navigate Easy to customize
The support needs to be more helpful and not just Google the answers. We already Googled our issues before raising a case/question. Support needs to read the case thread and not ask the customer to repeat the issue everytime the case is getting escalated
How users can easily do their business with just click of a button