Salesforce Sales Cloud Reviews: 4.4/5 — Solid Choice

Easy to setup pages with lightning app builder. Best thing is we can utilise custom components, reports and flow in the page. This makes app builder very powerful and exciting.

Some of the features are still in salesforce classic this leads to switching context.

We provided solution for lead generation and email sending. Lightning app builder helped us to provide a one page view of leads and activities.

One of the standout features of Salesforce Sales Cloud is its comprehensive suite of tools for managing the entire sales process. From lead generation to closing deals, its customizable dashboards, robust analytics, and integration capabilities make it a powerful platform for boosting sales productivity and efficiency. Additionally, its scalability allows businesses of all sizes to tailor their sales processes according to their specific needs and grow seamlessly as their requirements evolve.

One aspect some users might find challenging about Salesforce Sales Cloud is its steep learning curve, particularly for new users or small businesses with limited resources for extensive training. Additionally, the platform's pricing structure can be a concern for smaller companies, especially if they don't utilize all of its features to justify the cost.

Salesforce Sales Cloud solves various challenges by streamlining the sales process, improving communication and collaboration among teams, enhancing lead management, and providing valuable insights through analytics. Its benefits include increased efficiency, better tracking of sales activities, improved customer relationships, and ultimately, higher sales conversion rates.

It helps me keep all my prospects and customers organized, and I can manage my tasks on a daily basis to keep me in line.

Sometimes it will integrate too many applications, and get a little overwhelming.

I can keep up-to-date with all my prospects and know what I need to do next.

It's easy to use and intuitive. If you have been in most modern system, you will probably know how to use Salesforce and its products.

It is expensive and they try to sell you on everything. They have a lot of different clouds and tools that they push but it is not always the best in class.

Database for our sales data and customer information. It is the source of truth for anything relating to customer data.

Easy to use for end users, and even easier to build processes and automations for admins

To maximise value it's best if other business functions also operate on Salesforce

Managing customer, partner and stakeholders objectives to allow us to have better conversations and progress

Salesforce Sales Cloud offers lots of tools for managing customer relationships, streamlining sales processes, and enhancing team collaboration. Its customizable dashboards are nice and automation features, and comprehensive analytics contribute to efficient sales ops.

Initial setup and customization process is a bit complex. Quiet pricey. Main complaint. Tools are getting harder to search up and getting lost and thus not used.

Helps us manage sales for a social media company across hundred of clients and agencies. Simple UI keeps it all streamline.

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Love how Salesforce simplify complex things and the trailblazer modules are light and funny making it fun to learn.

Not dislike, more of get a overwhelmed with such a big system. But I'm a newbie admin so I'm sure it'll be better in time. But I love Salesforce!

Improving knowledge and insight sharing so users don't work in silos

Ease of use Easy to navigate Easy to customize

The support needs to be more helpful and not just Google the answers. We already Googled our issues before raising a case/question. Support needs to read the case thread and not ask the customer to repeat the issue everytime the case is getting escalated

How users can easily do their business with just click of a button

How everything is integrated in one place including account opportunities quotes orders.

I loved it how it works however a feature which allows creating quote in one click would have been better.

It is solveing smooth sales process for me team. Starting from lead generation to order placement

How easily we can configure and adapt to our company's needs and ways of working from capturing leads to actual sales opportunities. Smooth, imole and highly visible.

Not having automated backup and not having option of deploying and using it on our own cloud or datacenter.

Mostly visibility and speed. Data is well structured and captured in a way that works fine for our business.

Fantastic product to use and I can endorse salesforce cloud to anyone

Improve the API's performance which is struggling by

Helping us to manage our commerce

Ease of use and setup. Configuring additional fields and reporting capabilities

Salesforce support and trying to figure out which category to select etc and the ticket moving across different departments and having to repeat everything again.

Integration between multiple systems. The ability to use Salesforce as the platform to link all these systems together

Extremely intuitive and user friendly. Support is also excellent

I don't have anything that I dislike about the product

Easily lets us organise and action leads as well as co-ordinate the planning of our sales team

Salesforce Sales Cloud offers robust customization options for both enterprises and small businesses, catering to diverse customer bases. Lead Tracking and Revenue Forecasting: The software allows efficient lead tracking and revenue forecasting.

Interaction with Customers: Users can interact with customers via emails, calls, and chat directly within the software. Reporting: Salesforce Sales Cloud provides reporting features for data, account, organization, and forecasting management

More flexible with cross platform and ecosystem

Sales cloud is easy to use, and quite useful to alot of business scenarios.

Need to extend certain limitations to help reduce the custom development

Streamlined opportunity, quote generation and sales process

Pipeline inspection . One platform for crm analytics AI

Forecasting isn't always as flexible as needed

Global picture of pipeline and structures sales process

It's very organised and makes my clients easier to manage

Not enough space for personalisation in certain things

Email tracking

The lead conversion is pretty intuitive and simple.

Nothing as such. Love everything about it

Allowing consultants to quickly set up Sales process.

It is a product that exists and provides great value to its users.

I dont use it (enough). It integrates well with Marketing Cloud.

It stores customer and interaction data which is useful for segmentation in Marketing Cloud.

Sales process and ability to close leads with ease

Data model limitations and record sharing cosiderations

I mainly use sales cloud for closing my sales

Its very easy tools to learn and implement.

I wish salesforce have more live support chat

Turning the manual process to automatio

Salesforce is very user friendly for both our staff and clients. The flexibility of creating new custom objects and fields has been a huge benefit to our non profit organisation.

Adding new fields via a change set does not automatically add those new fields to existing report types. It is easy enough to adjust these through the report types set up, however it just adds an extra task.

The ability to mass add or update data through salesforce inspector saving us hours of manual clicking and filtering

It is great to have accounts and contacts all I'm one and bw able to see previous purchases. I like that I can see auto generated opportunities

It is a lot to learn to be able to admon it fully

You can find duplicates and me4ge their daya

The platform is simple to use and tailor to business processes

How easy it is non informed customer users can build solutions that make the business believe that Salesforce is no good for the business

Providing a view of our customers within one system

I think the agility and scalability of the solution will put you in a better position

The adoption of new technology always comes with learning challenges

Record and track client engagement and opportunity progression

I have worked on more than 10 project using Sales cloud. It has very user friendly UI and very onpoint usage to boom up the sales. The requirements are quite achievable .They have designed the product by keeping the industry in mind and on top of it if configurable product and if all need we can customize as per our business need need using point and click tools like workflows, flows etc or else we can customize using code as welll. Like trigger etc

I dont think there are much issues but mah be you guys can improve deverloper console as i have faced sometimes test class running explicitly fails in developer consoler.

It solves multilingual emails, approvals from differnet level of management customized website to book the vaccine

Automating simple tasks such as generating orders and invoices.

Nothing that comes to mind. Most of the functionality is straightforward and out of the box.

Helps us retroactively track customer engagement for better future discussions and purchases.

everything we need is integrated in the platform and can also be customised for specific requirements

nothing really, the challenge we have is that we have miltiple instances of salesforce in different regions so it's a little difficult to form a global view but we already have a global project looking at it

forecasting