Constant Contact Reviews & Product Details

It is very simple to use and easy to create campaigns. The tool is an excellent option and can be used in a multi-account manner, with user control

I think that at the moment there is nothing that I did not like At the moment I don't think there has been something that upsets me.

A good dissemination of promotions with customers. Obtaining benefits in sales of the products marketed

It's easy to import photos and GIF backgrounds. I like the ability to send test emails and it's pretty easy to find what you need.

I wish there were more font options because the ones available get old to see over and over again.

No problems as of yet. It's great to see how many people open the mail and on what device (phone v computer)

I enjoy how easy it is to add in and customize the features you want. Creatively, it is easy to manipulate.

Sometimes I have trouble inputting emails from a list I upload to Constant Contact. It doesn't always recognize the fields I put in, which takes time on my end to fix.

I had a problem recently with an email becoming distorted on old iPhones, but looking great on computers and newer iPhones. I had to reach out to the help/support and they were able to fix the problem. My only issue was understanding why I had that problem in the first place. They didn't want to explain it to me, which frustrated me because I don't want to make that same mistake again.

The design abilities for Constant Contact are really nice. It is pretty easy to create a nice looking community. The metrics for it are GREAT. We have really come to appreciate and value the metrics of knowing what messages were delivered, what was opened, and what was clicked on. Also nice that we can have multiple people log in and work on it together.

The disabled list gets really annoying. If anyone in the world sends email to a user and it bounces, it can become disabled in constant contact and impacts all people using constant contact.

We have a number of units who want to send out mass emails, but they need helping making them look professional and they needed metrics around those emails. Constant Contact does these two things very well. One thing that was an unintended benefit, our users could tell recipients who clicked on links but did not mark us as a referral. We had data indicating that we did indeed refer them to other organization's sites, which was really helpful.

Great customer support, desktop site is easy to use. Recently started using the Marketing Advisor service and our rep has been very helpful in answering any questions we have about tablet integration, content building & reporting.

Some reporting could be improved, ipad app needs work - no customization options, image size recommendations, etc.

Allows us to send some great customer emails to customers about our current promotions & upcoming events. The automated emails are also great

The metrcis and tracking options available

Can become spam like and get ignored by recipients.

Reach a larger audience and use some data analytics to improve attentiveness.

You can plan them ahead of time, and copy the format of previous ones so that you do not have to always start from scratch

I wish it was easier to format pictures as banners

We have been trying to spread awareness about volunteer organization so this newsletter format is helpful to do so weekly

Easy to add and remove blocks of content from my newsletter. User friendly.

Not as flexible as I would like as I’m getting more experienced. Not as clean of a final product as some others

We are reaching a specific group of patients with our monthly newsletter. It’s the best way to keep them up to date about things happening here/events/programs, etc. it seems to be effective

The best thing I like about them is that they have great customer service and I can reach them by chat

A lot of cases the agent cannot help you without their help of supervisor or developer

Easy to set up a website

The builder is very intuitive, the section templates are extremely useful; making quick and easy work of building your site. Also the customer support has been super responsive. The image library is amazing.

I'd like to be able to select my own fonts, texts and background colors. The color palette selection is very useful, especially for new builders, but I'd like to be able to select my own outside of that framework if needed. Also, the image library is very difficult to use. The images are thumbnails and to make final selection of one I need to see it enlarged and in position. But, I cannot save the images, and when moving back and forth between them they re-order, making it very hard to keep track of your options.

We're currently working on a capital campaign for our church. It is early days but the response has been positive.

Plenty of available layouts that look great, and relatively intuitive to use

I wish there was more freedom in moving items around in a layout or adding additional elements, removing individual elements

We were able to build a nice-looking, free website that met all of our needs. This is especially important for a non-profit like us.

Quick and easy use, esp. with lists of emails.

Some of the visuals and menus.The menus could be more intuitive.

As an outreach and information sharing tool this platform improved delivery and got us on track, regular and also with new template.

I like the variety of features it offers. Everything is pretty easy to use, and there are lots of options for customization, automated series etc.

Sometimes it is not intuitive and it takes awhile to figure out how to format the way I want, but support team is very helpful.

Sending emails for my clients.Keeping in contact with audience.

I love how user friendly it has become. Creating a newsletter to send to our parents has never been easier. The templates are visually appealing, and a great starting place for my monthly newsletters.

Uploading contacts to constant contact can be difficult when I am trying to upload them in bulk. I wish it would let me upload my excel document more easily. There are frequently errors when I try to upload it.

I am able to reach more parents using constant contact than any other program. I also like being able to check my open rate. We are able to better reach our parents to let them know about upcoming events at the school.

It made my life really easier. I can manage my emails, contacts & calendar with ease. The best part of it to me is Facebook/instagram ads & shopify integration. Being a Plus member I have access to features like email automation, coupons, surveys & A/B testing for targeted email sendings.

The only drawback as compared to other Email Marketing Services is limited control over custom email templates & buit-in editor.

The ability to send two version of my campaigns using A/B split testing, where users can have different contents. Integrating Facebook & Instagram ads is also a big big plus.

There is a live person to talk to and always find support helpful.

That you can’t resend the same email again. People get blocked from the list even if their email is good.

It’s a great communications tool.

We use constant contact 3-4 times a month and the ability to send mobile friendly emails to update our clients about new trainings and events have consistently helped us grow the on site attendees.

Would like some more fun/ intuitive templates.

Attendance to events Updated information for clients to learn about our program Sign ups - this was great

I have used Constant Contact previously, and had thought it was super nice once everyone was input into the system. It helps me keep track of where I am, where I left off, who needs follow up, and printing reports. All of which are super helpful.

As with any program, just having to input ALL the initial information is tedious, time consuming, etc. But that is the dislike I have for all programs like this LOL. It's nothing specific to Constant Contact.

Having the reports that I can print, and helps me resolve where I need to follow up with people. And not having to remember - it's all there.

Easy to use and no problems so far. I'll continue to use

Nothing really can be a little slow at times but other than that nothing else

Being able to connect with consumers

I like how I can create one flyer or email that can reach 400+. It is nice to be able to copy a previous campaign.

Come of the features are a little clunky.

Provides us a way to send out email blasts and keep clients updated on auctions or real estate we have for sale.