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monday CRM Logo
monday CRM
4.6
(728)
(Formerly Monday Sales CRM)
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monday CRM Reviews & Product Details

monday CRM Overview
What is monday CRM?

Monday CRM is a cloud-based customer relationship management platform designed specifically for sales teams. Being known for the platform's ease of use and its focus on automating repetitive tasks, it lets sales teams focus on building relationships with their customers. With features like lead scoring, email tracking, and call logging, Monday CRM is a great solution for any sales team looking to increase their productivity and close more deals.

Company monday.com
Year founded 2012
Company size 5001-10,000 employees
Headquarters Tel Aviv, Israel
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
monday CRM Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
monday CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, Videos, Webinars
Languages Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish
monday CRM Awards
Findstack 2024 General Badge
monday CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
monday CRM Media
monday CRM video thumbnail
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monday CRM Screenshots
monday CRM screenshot 1
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monday CRM screenshot 3
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monday CRM screenshot 5
monday CRM screenshot 6
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 27, 2025
monday CRM Logo
728 monday CRM Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jan 13, 2023
 Source
Overall Rating:
5.0
BA
Benjamín A.
Software Engineer
Share
"Amazing how useful it is at work"
What do you like best about monday CRM?

As user we can track all the status of the pending work and know all details of every step.

What do you dislike about monday CRM?

It would be nice if you can add more subelements in other subelemet.

What problems is monday CRM solving and how is that benefiting you?

It solves the tracking status and the updates by our workers.

Small Business (50 or fewer emp.)
Dec 28, 2022
 Source
Overall Rating:
5.0
Ronald P. avatar
Ronald P.
Business Owner
Share
"Best CRM Software to Date"
What do you like best about monday CRM?

I love how easy it was to set up integration with Facebook, Gmail, Twilio, etc! Everything is automated and simple.

What do you dislike about monday CRM?

I don't like the price of using the service. I have one small business client that needs a CRM and we are paying $130 per month for just that.

What problems is monday CRM solving and how is that benefiting you?

The ability to manage Facebook leads and have SMS and email notifications.

Mid Market (51-1000 emp.)
Oct 11, 2022
 Source
Overall Rating:
5.0
AP
Atly P.
Csc Expert
Share
"CUSTOMIZABLE AND EASY TO USE TOOL"
What do you like best about monday CRM?

Monday Sales CRM is a customizable and remarkably easy-to-use tool. You can use the tool and can customize it according to your needs. The best thing about Monday is that the manager and the teammates can easily see the work status through the tool and follow up on things through this tool.

What do you dislike about monday CRM?

The pricing of the software is ok, but the price can be placed better

What problems is monday CRM solving and how is that benefiting you?

Monday.com has several features which are very beneficial for day-to-day activity: 1. Time Tracking 2. Task Management and help to track the status of the task 3. Sales Enablement and Marketing Champaign

Mid Market (51-1000 emp.)
Oct 05, 2022
 Source
Overall Rating:
5.0
PS
Preeti S.
Marketing Associate
Share
"BEST CRM TO USE"
What do you like best about monday CRM?

Monday.com is one of the best CRM platforms to use. It's effortless and convenient to use. The managers can see the progress of theire employees through the platform. And Employees can manage their task list, leads generated, contacts, campaigns through the platform. Overall it best

What do you dislike about monday CRM?

Monday.com require a bit huge investment ad the cost of the platform is a bit high

What problems is monday CRM solving and how is that benefiting you?

It helps me to manage my team very easily especially when you have a team that is based out of the city or the country. It also works as a reminder that what task needs to be performed (high priority, low priority)

Small Business (50 or fewer emp.)
Aug 09, 2022
 Source
Overall Rating:
5.0
Allie  B. avatar
Allie B.
Cost Estimator Ii
Share
"I love it"
What do you like best about monday CRM?

The way you can combine with multiple pr

What do you dislike about monday CRM?

that it constantly glitches and I have to restart the crm and the reinstall

What problems is monday CRM solving and how is that benefiting you?

Internal CRM

Small Business (50 or fewer emp.)
Jul 23, 2022
 Source
Overall Rating:
5.0
KM
Kristen M.
General Manager
Share
"Love it!"
What do you like best about monday CRM?

I'm a very visual person, so Monday makes it easy for me to see things at a glance! I love being able to color code groups, and set up the deals so that it tells me how close I am to my monthly goals. Also--the llama farm is hilarious!

What do you dislike about monday CRM?

The thing that I dislike about Monday is you get notifications for every little thing and you can't turn off individual notifications. The other thing is that when I set it up to notify me to follow up with someone, it says "follow up with this person" but doesn't tell me who it is so I have to click the link to open it. I'd like to know who I need to talk to at a glance! I'd also like to be able to use multiple accounts with a single email address for the business.

What problems is monday CRM solving and how is that benefiting you?

Automated follow-ups! I love programing the automations to fit my needs, and I can easily assign someone else to a contact if needed. It automatically catalogs emails for us which is a huge help as well!

Small Business (50 or fewer emp.)
Jul 22, 2022
 Source
Overall Rating:
5.0
Gellert E. avatar
Gellert E.
Ceo
Share
"The best CRM solution on the market for small businesses"
What do you like best about monday CRM?

- ease of use - beautiful UI/UX - the possibility of advanced process mapping - cheap compared to other options

What do you dislike about monday CRM?

- advanced data representation sometimes fails (complex charts, etc.) - more MS Excel like functionality would be nice

What problems is monday CRM solving and how is that benefiting you?

- a full sales CRM solution without compromises - enhancing the discovery of sales opportunities (follow-ups, cross-sells, upsells, etc.)

Small Business (50 or fewer emp.)
Jul 21, 2022
 Source
Overall Rating:
5.0
KS
Kurt S.
Head Of Sales
Share
"A complete and intuitive platform to manage your company."
What do you like best about monday CRM?

I like the design and that I can have all the information in one place sorted and classified into boards, groups, items and sub items. I have never used another CRM platform before. Only Excel.

What do you dislike about monday CRM?

Before when we started using CRM we didn't have all the automations done and therefore had to be completing several dashboards with the same info. Now that is almost 100% solved. One thing I do notice is that when the dashboard is very loaded with information, it works slowly.

What problems is monday CRM solving and how is that benefiting you?

Having everything in one place, and that the whole company can see the status and progress of each dep. Dashboards, if well automated, are of great use to everyone.

Small Business (50 or fewer emp.)
Jul 17, 2022
 Source
Overall Rating:
5.0
GA
Gestão A.
Ceo
Share
"Monday - The Best Plataform of the World"
What do you like best about monday CRM?

I love monday because of its team, financial and operational organization. The simplicity of use and being very intuitive. All company employees use it and it is helping us a lot!

What do you dislike about monday CRM?

It's hard to say something I don't like, because Monday itself is very complete. However, the charge without prior notice in the inclusion of new users. This leaves something to be desired at times.

What problems is monday CRM solving and how is that benefiting you?

The organization of tasks is being resolved 100%. We are much more organized and our sales have increased a lot. monday resolves all these issues. My business performance has increased a lot

Mid Market (51-1000 emp.)
Jul 16, 2022
 Source
Overall Rating:
5.0
MA
Mohak A.
Human Resource Executive
Share
"Eliminated Excel Use"
What do you like best about monday CRM?

The best thing about Monday.com is that my organization is no longer using Excel. Now we do not have to maintain that long file. Just one click on CRM and everything is done.

What do you dislike about monday CRM?

Not able to all the features of Monday.com like Gantt, Karbonn and many more because we are running a standard version. Also, Monday.com is a bit costly

What problems is monday CRM solving and how is that benefiting you?

To Hold sales meeting Maintaining the sales Pipeline Maintaining the record of employees that where they are traveling Keeping Record of Customers Keeping Record of deals

Small Business (50 or fewer emp.)
Jul 12, 2022
 Source
Overall Rating:
5.0
AW
Agata W.
A
Share
"Grear tool to manage all sales activities"
What do you like best about monday CRM?

I love how easy and transaprent the tool is

What do you dislike about monday CRM?

I can't find anything I dislike at the moment

What problems is monday CRM solving and how is that benefiting you?

Right now I have all my contacts and leads in one place, I can easily manage them in one place. The sales pipeline is really intuitive and helps me save time.

Mid Market (51-1000 emp.)
Jul 11, 2022
 Source
Overall Rating:
5.0
HP
Haley P.
Customer Experience Manager
Share
"Great Tool for Sales CRM"
What do you like best about monday CRM?

Easy to use. Dashboards are great and fun

What do you dislike about monday CRM?

There are no downsides. I like everything

What problems is monday CRM solving and how is that benefiting you?

It provides a central area for all to access important sales information from Admin all the way up to the Executive level.

Small Business (50 or fewer emp.)
Jul 10, 2022
 Source
Overall Rating:
5.0
PF
Phoebe F.
Executive Assistant
Share
"Excellent team management tool"
What do you like best about monday CRM?

I like the way that you can use customise automations. I can do everything from setting up reminders for tasks and sending out a custom message, to including dependencies on items so that information stays up to date as the project progresses.

What do you dislike about monday CRM?

Some features don't work as well as they could, including using monday to manage emails. I have also found some things work and then suddenly stop working (perhaps as they make changes while updating the app). It was great how when responding to an email notification you could respond directly in the email and this would automatically be added to the item's conversation.

What problems is monday CRM solving and how is that benefiting you?

The team is super helpful and fast at responding to inquiries. I was having trouble changing a team admin to a viewer and they got the problem fixed straight away.

Small Business (50 or fewer emp.)
Jul 08, 2022
 Source
Overall Rating:
5.0
Diogo B. avatar
Diogo B.
Acionista
Share
"Top 1 platform for my business."
What do you like best about monday CRM?

On Moday we can use any CRM from templates or we can create from zero. This is the best think for us because we can to whatever we need for the team envolved. Awesome platform.

What do you dislike about monday CRM?

I think that Monday could start some open courses so we understand more about the platform. How can we use more and more. Because I never use any platform that had so many to offer.

What problems is monday CRM solving and how is that benefiting you?

My team could have every single information on real time. Everyone is updated. Information and leads.

Small Business (50 or fewer emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
AC
Angela C.
C
Share
"A lifesaving software"
What do you like best about monday CRM?

How great that I can now have all of my customer contacts all in the same place and all the notes from contact that I and my employees have had with these contacts.

What do you dislike about monday CRM?

I'm not 100% sure on how to use all of it's capability and I think that it is a bit clunky with all of the columns. Maybe some templates would help facilitate this.

What problems is monday CRM solving and how is that benefiting you?

It's solving contact issues. If someone has had contact with a customer and they are not at work one day, someone else will be able to start where they left off if they are using the software correctly and leaving notes.

Small Business (50 or fewer emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
BM
Bryan M.
Realtor/Admin
Share
"It has been a great experience as it allows me to flow through work feeling more organized"
What do you like best about monday CRM?

Organization and the format that is used

What do you dislike about monday CRM?

nothing I dislike about it, maybe some more tables would be great

What problems is monday CRM solving and how is that benefiting you?

Helps me track down information in a fraction of the time

Small Business (50 or fewer emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
Mohanad I. avatar
Mohanad I.
Business Development Manager
Share
"Simple digitization process"
What do you like best about monday CRM?

Monday uses a very friendly and fluid UI/UX, the ability to track project status and stage at a glimpse. using the dashboard view adds depth to the analysis stage.

What do you dislike about monday CRM?

it requires some understanding of the process flow to have a perfect board integration and automation. the use of the app on iOS and Android feels a bit outdated.

What problems is monday CRM solving and how is that benefiting you?

we are a small company with 5 active users on Monday. I would say, it has enabled us to have an active reviewable pipeline with a very easy search function to filter certain leads. All this at a relatively low cost.

Mid Market (51-1000 emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
AL
Anastasiya L.
Sdr
Share
"It is very easy to monitor in transparent way all the deals you have and to stick to the deadline"
What do you like best about monday CRM?

The people see in a transparent way who is responsible for what, at what time and what is the status of the deal. Lot's of integrations that are helpfull as well.

What do you dislike about monday CRM?

Is not the "box" solution, with the integrations it's a never-ending story you can build and build, for some people it's overwhelming, but IMHO you just need to set for yourself the functionalities and not use the ones you don't need.

What problems is monday CRM solving and how is that benefiting you?

Transparency and ease of use first of all. No need to click a lot, the system does a lot of steps for you, saved my time and money so I am focused on more important things.

Small Business (50 or fewer emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
AS
Arden S.
Client Services Director
Share
"monday ROCKS"
What do you like best about monday CRM?

I love how customizable the workspaces are. The gamification makes closing jobs very satisfying (getting the confetti is everything!) This isn't the first CRM I've ever used but it will be the standard by which I measure every other program going forward.

What do you dislike about monday CRM?

I definitely feel there are features I'm not using (or not using correctly) but it's hard to teach yourself what you don't know (even when there are very helpful videos in the library) so it would have been nice to get time with someone from a sales or training team to learn my way around when we first started.

What problems is monday CRM solving and how is that benefiting you?

We use monday sales CRM to track leads, clients, sales, and projects. It's an extremely effective dashboard for tracking production from start to finish and keeping all team members on the same page.

Small Business (50 or fewer emp.)
Jul 05, 2022
 Source
Overall Rating:
5.0
Artem S. avatar
Artem S.
Co Founder Ceo
Share
"Migrates to this Crm, our team likes it."
What do you like best about monday CRM?

Ease of use, pre built templates, automations

What do you dislike about monday CRM?

Some features to fully run a deep tech projects are missing, but still good to go.

What problems is monday CRM solving and how is that benefiting you?

See the picture of your teams, automate the work.

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